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Company details

  1. Department store

Written by the company

UK's Favourite Department Store. Shop the latest trends and launches across Home, Fashion, Sports, Games & Tech! Providing an inspiring wide range of products, for all life's moments.


Contact info

4.2

Great

TrustScore 4 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Customer service done how it should be!

Quick and easy service from start to finish! My chairs were delivered within 2 days. I had noticed some damage on one chair and reported this to Stephen. He replied within a few hours of me raising this and asked for some pictures of the damage before I even saw his response that a new one had been sent the chair was already at my door!

Outstanding service 👏 will happily be using this company again! Customer service done how it should be thank you so much

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid

I am absolutely disgusted with the emails being sent regarding an android box.
For back story, I ordered an android box, after a number of days it still haven't been shipped out. I emailed and requested to cancel, I received an email back to say that it had been requested. However, I then receive tracking information. And I have email correspondence from the owner of the company, who to start with was very helpful. It was stated that I could get a refund but I would have to pay for postage. Which I find completely unacceptable. I tried to cancel before the item was sent out. I also found out the item was coming from China, which I didn't know this.
I added an honest review of what had happened. And now recieving threats. Yes, I did name call, which I know wasn't the best. But I feel completely ripped off. But owner of company told me he would take action against me and my property. I will be contacting the police.
Avoid Avoid Avoid

To respond to comment.
I tried to cancel 2 days before item was shipped out. No where did it say that it was coming from CHINA. That isn't the issue. The issue is that I cancelled before the item was shipped out. It was still shipped after I cancelled, and then I'm expected to pay to return.
The threats were from owner of company. But for some reason he is flagging the reviews!!
I can provide screenshots, and have forwarded everything to the police.

8 April 2026
Unprompted review
InStock.net logo

Reply from InStock.net

We’re sorry that you’re unhappy with your purchase.
For change-of-mind returns, our policy is that customers are responsible for return postage. The item’s origin from China was also clearly indicated at checkout.
We take abusive messages seriously and have reported them to the authorities.
We encourage all customers to communicate respectfully.

Rated 5 out of 5 stars

Bought a patio set from InStock it…

Bought a patio set from InStock it arrived within a couple of days was exactly as described and cost me £35 less than offered elsewhere.
Company communication was excellent too
Highly recommend this company and shall be using it again myself.

18 March 2026
Rated 5 out of 5 stars

Metal Slug well slugged!

Well, the item I needed arrived quickly. I wanted an arcade joystick to play a Metal Slug anthology that I got last year for my birthday! The came cannot be played on a PS4 controller, so I got a joystick but it would not "buddy with my PS4" So I got this model by chance and wow!

11 March 2026
Rated 1 out of 5 stars

I am not sure where these items are…

I am not sure where these items are coming from(country) but 10 days in transit and still not delivered does seem excessive?

4 March 2026
InStock.net logo

Reply from InStock.net

Hi Chris
Hope your ok. Over 95% of our items are sent via UK warehouses to UK Customers. Some suppliers are overseas. I have checked your order - you ordered USB to 3 x RCA Male Cable for 99p. Yes this item is coming from overseas. Please allow time for delivery. I believe your confirmation email would of stated what transit time to expect. Let me know if it did not.
Kind Regards
Stephen
InStock.net

Rated 5 out of 5 stars
InStock.net logo

Reply from InStock.net

Thankyou for sharing our first ever review on TrustPilot! I am very pleased that you are happy with your service!!! Thankyou Tony. Kind Regards, the InStock Group team!

Rated 1 out of 5 stars

Avoid at all costs

I ordered 30th December 2018 never received my items. They do NOT answer emails and it is impossible to get thru on the phone.

I don't recommend this site, it appears to be a scam
AVOID AT ALL COSTS!!!
This was in 2018 and was a site on Amazon. I have no idea why it's resurfaced 7 years later.
It is not related to the new version of Instock.net.

26 January 2019
Unprompted review
InStock.net logo

Reply from InStock.net

This company was established in June 2025. I’m very sorry to hear about the issue you experienced six years ago, but it occurred before this company was formed.

Rated 1 out of 5 stars

Avoid!!!

Ordered an item in New Year’s Eve. Item never arrived. Company hasn’t answered my emails nor answers the phone. Seems like a scam! Stay away at all costs

19 January 2019
Unprompted review
InStock.net logo

Reply from InStock.net

This company was established in June 2025. I’m very sorry to hear about the issue you experienced six years ago, but it occurred before this company was formed.

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