While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Sales person lovely. Once initial proposal signed, it was incredibly difficult to get a callback (particularly when wanting to upgrade our system prior to install). When would phone, admin would alway... See more

Rated 5 out of 5 stars

Can't fault Instyle solar from the start to finish! To begin journey with sales , Mark Cecato was prompt and upfront explaining everything in a way we could understand. The tradie team led by Lu... See more

Company replied

Rated 1 out of 5 stars

I have a 6.6 system sold at 8000 dollars plus. Immediately it was put up I started sharing what I have achieved at 6,000 plus not realizing I signed an agreement for 8,000 plus. I almost had a panic... See more

Rated 5 out of 5 stars

We are so pleased with the installation of our new solar system completed this week by Mark, Jed and Conor. They were super professional, cleaned up when they were done and showed me how to download... See more

Company replied

Company details

  1. Solar Energy Company

Written by the company

We are one of Australia's largest Solar suppliers, providing solar solutions to both homes and businesses throughout QLD,NSW,SA, VIC & WA. We will tailer a solution to suit your needs, budget and yearly power usage.


Contact info

3.2

Average

TrustScore 3 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent reliable service from quote to installation

George Ghattas helped us understand the value proposition for solar with a professional presentation for sizing & pricing that gave us confidence in the return on investment proposal. The installation team needed two visits to fit the panels due to a windy storm, but did an excellent job that looked good & again made us feel comfortable that we had chosen the best team to do the job. We look forward to appreciating the valuable impact of solar energy in reducing our monthly bill payments as well as generating money back from the retailer from our feed-in capacity, all according to the original plan presented. Instyle Solar are highly recommended service providers.

1 August 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Hi Nigel - what an excellent review! Thank you so much. George is definitely one of the best and always looks after his customers. We are glad to hear your experience with all of our teams has been so great. Enjoy the savings coming your way.

Rated 4 out of 5 stars

REVIEW: PART 2

Bill One: 15/05/2020 – 11/06/2020
Charges – $93.30
Queensland Solar Scheme - $26.85 credit
Other Charges - $4.77
Total - $71.22
Average KWH – 8.98
Average Daily Cost - $2.50

Bill Two: 11/06/2020 – 11/07/2020
Charges – $99.30
Queensland Solar Scheme - $29.66 credit
Other Charges - $4.98
Total - $74.62
Average KWH – 9.1
Average Daily Cost - $2.49

It has been almost 3 months since the installation. During this time, I’ve had 2 complete Ergon Energy bills come through. Both have indicated a reduction in energy costs with a monthly bill between $90 - 100. With credit from the Queensland Solar Scheme the monthly bill has come down further to $70 – 75 (you can see further details above in the breakdown of each bill and the system and installation details as part of REVIEW: PART 1).

The overall energy costs indicated by Ergon Energy states that my home is now similar to the 1-person household (I am not sure how accurate this is so I usually take this with a grain of salt – for future reference, we are usually a 3-person household), and on average energy costs me $2.50/day.

Overall, combined with my monthly costs for repayments through Rate Setter (5-7 years repayment plan), my annual bill currently is around $2400.00 which is on par with my previous annual energy costs.

Note: Please take into consideration it has also been winter with less energy consumption compared to the warmer months. Costs will likely escalate significantly so it will be interesting how it matches up then.

30 July 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Thanks for your review Benjamin! We appreciate the breakdown - it's great for us to be able to refer customers to actual data when they ask us to compare bills before and after solar. having more of our customers provide this breakdown would be amazing. And then a follow up 6 and 12 months after. We appreciate the time it's taken you to provide this info. We also envision in the warmer months those costs will more drastically decrease - pending usage of course, but enjoy the savings!

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service. Solar system is working well and they even helped us with some extra electrical work without charge. Highly recommend this company if you are considering solar.

22 July 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Hi Luke - fantastic - great to hear our team are going beyond the norm. Enjoy those savings!

Rated 5 out of 5 stars

Highly recommend Instyle Solar

Highly recommend!! Joel was informative and honest so it was an easy decision on who to trust but what happened upon installation is the reason I HAVE to recommend Instyle Solar.

Whilst installing the panels, the team noticed that my neighbours roof had a cracked tile. They took pictures and let me know to inform him but they took it further! When they noticed my neighbour coming home they went to see him and offered to help fix it for him free!!
This level of service and consideration is almost non existent nowadays and speaks highly of the individuals hired.

Thank you Joel and team!! You guys are pure excellence!!

17 July 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Hi Pascale! Wow-what a review, thank you so much for your kind words and honest account of your dealings with our teams - particularly the installers. Our install teams are very experienced and always go the extra mile for our customers. Please enjoy those savings coming your way!

Rated 5 out of 5 stars

Recommend Instyle Solar – This company has been in the business for a long time

Recommend Instyle Solar – This company has been in the business for a long time

Our consultant Bryan Adams was very professional in dealing with us. He asked the right questions and understood our solar requirements. He was very knowledgeable and made the process easy to follow and understand.

There were no deviations to the timeline from when we purchased the product to final installation. They are highly reliable.

The very first month of going live with Instyle Solar, we received a c.$90.00 credits.

The Instyle Solar app is very friendly to use as well.

2 July 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Thank you so much, Kishan! This is a great review and we appreciate your kind words and honesty. It's wonderful to hear our teams are providing you with the educational and supporting service all the way through the process. Enjoy the savings as they keep coming your way!

Rated 5 out of 5 stars

Instyle Solar A Good Choice !

With so many solar suppliers on the market we were keen to choose one with a good solid background and reasonably priced, and Instyle fit the bill. Bryan Adams, our consultant, was thorough and followed up every step of the way. The installers were professional and efficient. Would certainly recommend Instyle Solar !

19 June 2020
Unprompted review
Rated 5 out of 5 stars

First class in every respect

I have had first class servic and support from Instylesolar and their representative, Mark Ceccato. He has, at all times, been informative and supportive. Instylesolar have installed a first rate system with all quality components. Mark has always been available to answer any qestions.He installed power-monitoring apps on my phone. A thouroughly satisfactory experience. Many thanks

17 June 2020
Unprompted review
Rated 5 out of 5 stars

Can't fault Instyle solar from the…

Can't fault Instyle solar from the start to finish! To begin journey with sales , Mark Cecato was prompt and upfront explaining everything in a way we could understand.
The tradie team led by Luke Ellis did a great job and installed the panels perfectly.
After sales information from Brisbane head office was courteous and helpful.
Really happy with this great Aussie company and recommend them highly !!
Thanks Instyle Solar.
Cheers Peter and Tracy.

17 June 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Great to hear - thank you Peter! We love hearing about the very positive accounts of our customer's dealings with our teams - across the board. It's great to hear how happy you are with all aspects of the journey so far - enjoy the savings coming your way!

Rated 5 out of 5 stars

Extremely happy with the experienced team of installers

Can't say enough about the team who installed my solar system for me, lead by Trent they were all very professional, courteous, understanding and not phased by the stuff up prior to them arriving to do the job. But in the end it was all sorted and it was finally fitted. But then came the next challenge to get it working. We had a few hiccups, rain is not favourable to running around a large shed roof but the acreage didn't mind a bit, but Trent was adament he would get the job done. It took a series of visits over time but the job was successfully completed. I am one not to bother about the little bumps along the way as long as the final outcome is right for me, and it was. Great work team thanks for your support during the whole installation journey.

29 May 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Hi Linda, thank you for your very detailed and honest review about your solar experience with us so far. We are glad to hear that it's all working as expected and team have been very supportive and professional along the way. Enjoy the savings coming your way!

Rated 4 out of 5 stars

Solar System Review - Part 1

REVIEW: PART 1

Location: Townsville, QLD
Solar System: 6.6kWh
Analysis and Monitoring System: Solar Analytics with hot water timer
Consultant: Kathryn Blackmore
Installer: Ben
Solar System Cost: $7795.00
Repayments: RateSetter - $130/month
Total Cost (through RateSetter): $8500.00

Kathy came to my house to discuss Instyle Solar's product. I was hesitant at first but after she went through all the statistics and calculations on what the average person in Queensland is producing with a 6kWh and 10kWh system, I was more convinced about saving money. Both looked promising and I decided to go for the 6.6kWh system. Kathy has been supportive throughout the whole experience and easy to access via mobile. She even made time to speak to my father who I get most of my feedback and opinions from.

Installation day was relatively smooth except for the late arrival. Ben and his team were expected at 7.30AM but called to say he wouldn't be around until 1PM or later. Inconvenient, especially for those who take time off work specifically for the appointment, but Ben explained they were waylaid outside of Townsville by another job. I also had the day off so no issues for me. The job was completed between 4 and 5pm. Ben went through the basics of the system, including the Solar Analytics, the hot water system, when to use my power more often (i.e. day time) and how to safely turn off the system in case of an emergency.

I have since been using the Solar Analytics to monitor my progress which has been informative on how and when I am using electricity, including when I draw from the grid. This helps me better plan my power usage through the week.

Overall, the panel system and inverter (AC/DC) are a bit more expensive than similar systems with other companies ($4000-$5000), however the process has been smooth so far. The quality of the product, the installation and the support ongoing appears to be the difference between Instyle Solar and the rest.

REVIEW: PART 2 - To be continued.
Review of bill and savings, as well as ongoing function.

28 May 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Hi Benjamin - Wow, thank you so much for the very honest & detailed review of your experience with us! We look forward to hearing about all of your stage 2 interactions, processes and savings that are due to come your way. So far it's great to see our teams have delivered such an informative, professional and quality service.

Rated 5 out of 5 stars

Highly Recommended!!

I was initially hesitant about getting solar but thought I would just get some information about it all. We met with Kathy and she took the time to explain how it all worked and what savings we could make. She answered all our questions and alleviated any concerns we had. Their whole team is very professional and helpful, and they do not hesitate in answering any questions even after the job has been completed. I would also like to give a shout out to the installation guys as they were fantastic and did a fabulous job. We honestly would have no hesitations in recommending the Instyle Solar team to anyone, in fact have I referred my brother to them, and he too has had them install a system for his place.

27 May 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Hi Karen, what a wonderful review! We thank you for your first-hand account of your experience with our teams. Kathy is a very knowledgeable sales rep and always goes the extra mile to deliver a professional and high-quality service for our customers. We are so glad to hear you've already referred a family member. Please enjoy the savings coming your way!

Rated 5 out of 5 stars

Great job

Instyle Solar made the whole process quick, easy and stress free. Kathy was very informative and made the process so easy for us. Extremely happy with the professional service and the product.

12 May 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

This is great to hear, thank you Ellyse!

Rated 5 out of 5 stars

Great work InStyle Solar

Great work Warren Smith and the team at InStyle Solar, well done!

8 May 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Thank you for your review Greg! Glad to hear the team have been wonderful. Enjoy the savings!

Rated 5 out of 5 stars

Amazing consultant.

Very impressed with the service given from Mark Ceccato. He has been brilliant with every question or query we had and made the process much less daunting than I expected. The system itself is wonderful. I wish we did it years ago.

2 May 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Thank you Vicky - we are so thrilled to hear the team have done such a great job and have been able to answer all of your queries and concerns. Mark is a fabulous Solar Consultant and is very knowledgeable. Enjoy your savings!

Rated 5 out of 5 stars

Fantastic job overall

Fantastic job overall. Warren Smiths advice was great and he was very informative during the application process. Installation took just the morning and I was up and running a few days later

30 April 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Great to hear David! We appreciate your wonderful review and we are thrilled to know our team have given you such a great experience. Enjoy the savings coming your way.

Rated 5 out of 5 stars

My fantastic and highly productive…

My fantastic and highly productive Solar System (6.5 KW) installed in 2019 by Instyle Solar with Administrator Dave and Technician Trent responsible for making it all happen together with the installation of the new and comprehensive mobile phone application for ongoing monitoring of periodical energy production. This is very much appreciated and would highly recommend Instyle Solar for your Solar System needs and we know that we have had much reduced electricity bills with the help of our Solar System as installed professionally by Instyle Solar. Leilani Petaia - 51 First Avenue, Marsden, Queensland 4132.

29 April 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Hi Leilani! Thank you for your wonderful review. We appreciate the kind words and we are thrilled that all areas of the business have provided you with such an informative and professional service. Enjoy the savings coming your way!

Rated 5 out of 5 stars

Extremely good experience

We did a 5 kWp solar system installation through Instyle Solar and the whole process was finished in a week! We are extremely happy with their service. Bryan Adams (our salesperson) was very patient and happy to answer any questions we had regarding the specifics of the solar system. We also had a very positive experience with the team that did the installation. Ron, Candy, Nathaniel, and Declan were all very friendly, efficient, and thorough! After the installation they were kind enough to come back on a separate day to show us how to monitor the system and explained how to get the most out of our system. Overall we had an extremely positive experience with Instyle Solar from start to finish!

28 April 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Hi there! Thank you for your wonderful review. We appreciate the kind words and we are thrilled that all areas of the business have provided you with such an informative and professional service. Enjoy the savings coming your way!

Rated 5 out of 5 stars

Instyle Solar were very helpful in…

Instyle Solar were very helpful in explaining matters and relevant information. The guys who installed the solar panels on the roof did an excellent job and that goes with the upgrade of the meter box. Very happy with the new meter box. Awesome job. I have no complaints at all. Now I can't wait to receive my first electricity account and see how much savings I made. Than you Instyle Solar.

3 April 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Hi Verlinda, this is a wonderful review and we are so glad the team went above and beyond to ensure you were happy with the install in its entirety. We hope to hear back about how much you're saving. Enjoy the extra cash coming your way.

Rated 5 out of 5 stars

Instyle solar were fantastic to deal with.

Harold our consultant was fantastic, explained the whole process to us which enabled us to have a better understanding on solar energy and the savings possible. From our 1st consultation through to installation they were very professional. Would recommend Instyle Solar to anyone

30 March 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Hi Jeff, thank you for your review and your kind words about Harold and the teams at Instyle. We aim to provide this exact education to all of our customers and we are so glad you've had such an in-depth experience with Harold. Enjoy those savings coming your way.

Rated 5 out of 5 stars

Great product,great service

Great product,great service, No hard sell just good informative information for a No 1 product range, Love our solar,better than I could have ever imagined. I highly recommend this company and its products.

27 March 2020
Unprompted review
Instyle Solar logo

Reply from Instyle Solar

Thank you Herbert & Michelle. Our team aim to provide the most in-depth information, in the simplest way so our customers are armed with the info they need to make the best decisions for them. It's great to hear you've had this experience and you are very happy with your solar.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look