Insulation Place Reviews 63

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Ordered insulated plasterboards on the Sunday evening and received a phone call on Monday asking what day we wanted delivery. On our day of delivery, Friday, we got a call mid afternoon saying they... See more

Rated 1 out of 5 stars

I had to cancel my order and the only delivery option was for a signed service with a ten hour window. When I said I couldn't take a day off work to accommodate this, and a ten hour window was ridic... See more

Rated 4 out of 5 stars

A good product efficiently delivered. For information, I ordered 8 rolls of 75mm Earthwool which were decribed as pre-prepared for division into 600mm widths and/or 400mm widths. Most of the ones deli... See more

Company replied

Rated 4 out of 5 stars

Ordered slab insulation. Only quibble is that I was only informed about the delivery 45 minutes before it was due to arrive. Until then I had expected it to arrive sometime within the next week. Not s... See more

3.7

Average

TrustScore 3.5 out of 5

63 reviews

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Rated 1 out of 5 stars

wrong company

review placed on wrong company many apologies

11 April 2017
Unprompted review
Insulation Place logo

Reply from Insulation Place

Hi John, we don't have any orders from yourself, you might have reviewed the wrong website. Please feel free to give us a call on 01543 222 102 to confirm this.

Rated 5 out of 5 stars

Fantastic service!

Ordered insulated plasterboards on the Sunday evening and received a phone call on Monday asking what day we wanted delivery. On our day of delivery, Friday, we got a call mid afternoon saying they were struggling to make the delivery due to huge traffic jams on the M1 (a few junctions were closed due to a major accident) but would see what they could do.

Around 4pm, a small van with all the plasterboard showed up! They'd transferred our order to another van to ensure they made delivery. Really impressed with this company - by far the cheapest and fantastic customer service. Thank you!

19 September 2016
Unprompted review
Rated 5 out of 5 stars

Keep me informed

When placing the order they said it was in stock but unknown to them the product was out of date. They rang back to say new stock in couple days and it was and they delivered next day - good customer service !!!

9 June 2016
Unprompted review
Rated 5 out of 5 stars

Good service and easily contactable

Recenty bought some insulation. Company was easy to contact via telephone for advise and subsequently delivered the goods promptly.
Have already recommended to someone else and would definitely use again.

4 August 2015
Unprompted review
Rated 5 out of 5 stars

Great price and service

I have use the Insulation place many time now and every time the experience has been great, good price and very fast service, goods delivered within 2 days at the time the text said.

7 March 2015
Unprompted review
Rated 5 out of 5 stars

Spot on

Found their web site and placed an order, I had a specific delivery date which I entered in the notes section. Received a phone call to confirm delivery. Delivery arrived on the specified date at 8:18 am. No hassle, no messing about, they delivered what I ordered on the day I wanted at a great price which was half of the local supplier.

14 November 2014
Unprompted review
Rated 1 out of 5 stars

Awful delivery options. Don't buy unless you are unemployed with no kids.

I had to cancel my order and the only delivery option was for a signed service with a ten hour window. When I said I couldn't take a day off work to accommodate this, and a ten hour window was ridiculous, the lady on the phone made out that I was strange and every one else managed to take delivery. Clearly you have to be unemployed with no kids not to leave your house for 10 hours in one go. They only deliver Monday to Friday as well. Anyway, I have have delivered by their competition, in a sensible 4 hour window that didn't need signing for.

5 November 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic insulation at a fantastic price

I got exactly what I wanted, the insulation was as described and came well packed. Delivery company was polite and put the pallet as close as posdible to the entrance. Even got a call from the company to arrange delivery which is unusual when ordering online, this ment I knew all had gone through and smoothly.

18 September 2014
Unprompted review
Rated 5 out of 5 stars

Very good service

I was recommended to Insulation Place as being very good value for money. The order was straightforward to place online and I was notified by phone of the delivery date. I also got a call on the day from the driver to say he would be 30 mins. I cannot fault this service or the products.

7 September 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

Best price for the insulation required, and they called me up to plan the delivery, gave me the option of dates for delivery, use them twice now, no problems at all

27 August 2014
Unprompted review
Rated 5 out of 5 stars

Would recommend.

Easy to use website, very competitive prices. Fast delivery and well packaged. Would definitely use again.

20 July 2014
Unprompted review
Rated 5 out of 5 stars

fast and efficient

I ordered from insulation place on the price quoted, they were professional, fast and delivered on time, just keep on doing what your doing guys a real 5star company
many thanks

7 July 2014
Unprompted review

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