Salmon Assessors Reviews 

391
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing exceptionally helpful, honest, and completely free advice during deeply stressful property and insurance situations. Consumers note that the team is extremely knowledgeable, approachable, and professional, making complex claims much easier to navigate while successfully alleviating a great deal of personal worry. However, some people mentioned that their particular insurance issues were not viable for the business to officially manage due to the smaller claim size, though they still received extremely valuable guidance and open communication over the phone directly from the owner.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising the team for providing expert advice,... See more

Claim

People report positive experiences with claim, noting that reviewers find the team extremely supportive,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional professionalism,... See more

Service

Clients share positive opinions on service, highlighting that reviewers experienced incredible support and... See more

Customer communications

Consumers find customer communications to be direct and helpful when reaching out for initial advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We contacted Salmon assessors regarding a complex claim that had been dragging on for 8 years and we desperately felt we probably needed the help of a loss assessor at this point. We were just EXTREME... See more

Company replied

Rated 5 out of 5 stars

After initially being a bit sceptical, on recommendation from a friend I called Salmon Assessors for an insurance issue I was having trouble in resolving. I spoke to Jeff, who couldn’t have been more... See more

Company replied

Rated 5 out of 5 stars

I originally called Salmon Assessors to employ their services on a whim whilst searching google. It’s the best call I could have made. Never did I expect, in this day and age that people would’ve... See more

Company replied

Rated 5 out of 5 stars

We contacted Salmon Assessors as we wanted to get some initial advice on a potential claim and how to deal with the situation. We got great advice from Jeff who spent a lot of time with us on the phon... See more

Company replied


Company details

  1. Loss Adjuster
  2. also in
  3. Insurance Lawyer

Written by the company

Salmon Assessors has become a household name in the UK insurance claim and negotiation industry. We are the acknowledged leaders in our field, with no other loss assessor able to legitimately match our commitment to securing the highest possible settlements for our clients. Be aware of the loss adjusters acting for your insurers. Do not be misled by thinking they are acting for you. They have only one agenda: to minimise or deny your claim. Salmon Assessors know every one of their tactics and how to counter them. Nothing now surprises us in our 5th decade of acting only for claimants. We've seen it all. Insurance companies exist to sell insurance, which is why they always distance themselves by using loss adjusters to negotiate on their behalf. Unlike many loss-assessing companies who "go with the flow" and do what the loss adjusters tell them, Salmon Assessors do not flinch when faced with loss adjusters who are prepared to do and say anything to knock down your claim. Don't settle for second best when making an insurance claim. Choose Salmon Assessors to fight your corner. We don't accept any nonsense from the insurance companies. Our sole remit is to ensure the maximum payout you are entitled to. When considering your choice of a public loss assessor to represent you, check our online reviews and those of our competitors to make an informed comparison of your own. And never forget our tagline, "We're on Your Side! We look forward to representing you personally or your business.


Contact info

5.0

Excellent

TrustScore 5 out of 5

391 reviews

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5.0

All reviews

(391)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

John went way above what I expected

John went way above what I expected, totally happy with the payment he negotiated for my company

22 July 2024
Unprompted review
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Reply from Salmon Assessors

Thanks Paul, for your kind review. We must’ve done something right because we have also noticed that you’ve been good enough to place a review on another platform as well. Thank you for having chosen us to represent you.

Rated 5 out of 5 stars

Geoff and his team

Geoff and his team, especially John, were great from start to finish, would highly recommend these guys in any dealings you have with them. Personal service and a total understanding of our particular situation. Great work all and thank you.

29 July 2024
Unprompted review
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Reply from Salmon Assessors

We can’t thank you enough for your kind words. John is also very quick to acknowledge that he is supported by his brilliant team who remain in the background and deserve as much credit as he gets. And you deserve equal thanks for having chosen us to represent you.



Rated 5 out of 5 stars

John & the team were very professional…

John & the team were very professional and diligent when acting for us. I am confidant they got the best settlement we could of got. Would recommend.

14 June 2024
Unprompted review
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Reply from Salmon Assessors

Be careful, Kieran- this is the second time we’ve acted for you and don’t forget things come about in threes so just make sure you’re insured to the hilt! Thank you for your kind words.
Kindest regards from the whole team.

Rated 5 out of 5 stars

Absolutely professional

Absolutely professional.
From my first contact I was given the correct and positive guidance by John.
The final outcome was excellent and as expected after John's first interaction.
Highly recommended.

23 November 2023
Unprompted review
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Reply from Salmon Assessors

We better not let John see your review because we don’t want his head swelled any further! Huge thanks for having chosen us to represent you.

Rated 5 out of 5 stars

Courteous, efficient & effective

A charming, courteous, efficient and effective team of advisors who came to my rescue and managed my claim. They have been both knowledgeable and supportive as well as skilled in establishing a rapport with the Insurance company which minimised any difficulty. I entirely recommend them.

3 July 2024
Unprompted review
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Reply from Salmon Assessors

Margot -thank you so much for sharing your lovely words and we see that you have also left a review on another platform so we must be doing something right! Also, allow us to tell you that you’ve become a very special client that we consider “family“ because of the awful way that you have been treated for so long and you have the patience of Job.

Rated 5 out of 5 stars

Salmon’s Assessors

Negotiated an excellent settlement in difficult circumstances with the insurance assessor overwhelmed by the number of claims.He arranged for a surveyor to establish exactly what was required and he obtained high spec. valuations for the work to be done.John also managed to get a cash settlement based on the surveyors work schedule.Very pleased with the outcome,expensive but worth it!

30 July 2024
Unprompted review
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Reply from Salmon Assessors

The team very much appreciates your kind words and let us say that you were a pleasure to represent.

Rated 5 out of 5 stars

Speaking to Salmon Assessors was like a…

Speaking to Salmon Assessors was like a breath of fresh air, or a cold shandy on a hot summers day.

Their expert advice set our minds at ease and minds at rest

12 July 2024
Unprompted review
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Reply from Salmon Assessors

Thank you so much for taking the time to review us. So much appreciated.

Rated 5 out of 5 stars

Spoke to Jeremy very professional very…Helpful

Spoke to Jeremy very professional very understanding giving great advice,, felt really comfortable really helpful with my concerns with an insurance claim that we are having at the moment, hopefully going to come back after speak to my legal team I can honestly say I felt very comfortable and he was keen to listen and point me in the right directions which is very hard to find in 2024,, as nobody else seems to want to bother this company will go along way,, ⭐️⭐️⭐️⭐️⭐️

23 May 2024
Unprompted review
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Reply from Salmon Assessors

We better not share this review with Jeremy… it will make his head swell! If we believe that one doesn’t need the services of a loss assessor, we will quickly tell you and give you advice on how to “go alone“. But never forget that the loss adjusters sent by the insurance company are not there to help you with your claim. Their very purpose is to save the insurance company money.

Rated 5 out of 5 stars

An honest company

I had an informal chat with Richard at Salmon Assessors who was very kind in giving me very honest advice whereby he suggested ways in which I could handle my claim without using their services !

10 May 2024
Unprompted review
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Reply from Salmon Assessors

Thank you for your kind words. Having been in business for some forty years, we know that it’s not all about charging for our services. If we believe that you can do something that does not necessarily need our professional services, we are delighted to offer as much gratis advice as we can to help you achieve your goal. We know that it sounds altruistic but it’s actually our very best form of advertising. We hope that when you or your extended family ever need help on a major insurance claim, you probably won’t forget to recommend us!

Rated 5 out of 5 stars

Helpful initial advice

I rang to ask for more details of Salmon Assessors' service, thinking that we may need some help on our subsidence claim. Jeremy explained clearly what they can offer and the best time to seek their help, based on the stage we are at ie he did not press us to take on and pay for a service we don't need at this point. He also gave some really helpful (free) advice on the next steps to take with our insurer's loss adjuster to ensure that they have undertaken sufficient monitoring of our property before undertaking repair. If further ahead we need someone to represent us in the negotiations, I would definitely go back to Salmon Associates.

19 April 2024
Unprompted review
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Reply from Salmon Assessors

Huge thanks for your kind words about Jeremy. However, on this occasion, we might not let him know that you have reviewed us because he’s getting too many good reviews lately and it might fatten his head and put in for a pay rise.

Rated 5 out of 5 stars

Thank you Jeff

During what can best be described as a particularly challenging period in my life, Salmon Assessors have proved a “beacon of hope”. We have had a major fire business and the insurers and their loss adjusters are fighting in every possible way not to pay our claim.

They have demonstrably twisted our words and, thank goodness, Jeff and his team have torn the insurers arguments to shreds.

In short, the claim looked doomed to failure but now there’s a huge light at the end of the tunnel thanks to a marathon 4000 word letter to the insurers from Jeff’s team.

I am deeply grateful for their support. It seems that issues with the insurance claim process are becoming increasingly common, making services like loss assessors invaluable for preserving businesses on the brink of collapse because insurers are trying everything to get out of paying claims for little or sometimes no reason.

I had never heard of loss assessors before and it was only by chance that another parent at my children’s school was telling me about a business insurance problem that they were having and that they were using this company.

To say that they have dogged determination to assist clients in navigating these issues is an understatement.

We remain hopeful and continue to fight, bolstered by our trust in this team.

14 March 2024
Unprompted review
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Reply from Salmon Assessors

Thanks for your kind words. This is a case of huge arson that has decimated your new business. Let us make clear, that your insurers are not blaming you in the least. However, in what we feel to be a blatant attempt to get out of paying you and your business partner, they have twisted your words that we have been able to demonstrably tear to pieces. There’s more fighting to do but the loss adjusters acting for your insurers are now firmly on the back-foot.

Rated 5 out of 5 stars

Highly recommended

After suffering a severe flood, we felt the need to reach out to someone that could guide and support us through the claim process. On searching the internet, we came across Salmon Assessors, from the first phone conversation, the professionalism, shone through and we found ourselves instructing them. Whilst we are still in the middle of our claim process, Jeff and his team have been very supportive and sympathetic of our situation. Salmon Assessors have taken all of the stress of dealing with loss adjusters etc away, which has certainly made a dire situation more bearable. We would certainly recommend them to others

4 January 2024
Unprompted review
Rated 5 out of 5 stars

I contacted Jeff at salmons assesors…

I contacted Jeff at salmons assesors regarding fire damage to my garage Jeff was very helpful and advised me how to proceed further with my claim 5 stars ⭐ all the way thanks tariq

22 March 2024
Unprompted review
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Reply from Salmon Assessors

That’s what we do best and our great team (it’s not just Jeff but he got us started 41 years ago!) have been getting great claims results since then.

Rated 5 out of 5 stars

Will defitnetly recommend

Jeff is very easy going and provided me with a lot of support in understanding my case. I will defitnetly recommend jeff to others!
Experience was 5 out 5.

19 March 2024
Unprompted review
Salmon Assessors logo

Reply from Salmon Assessors

Thanks for your kind words, Bilal. However, our whole team is “easy going” but we are anything but easy-going with a difficult loss adjuster representing the insurance company trying to knock our clients claim down. We are Rottweilers that won’t let go!

Rated 5 out of 5 stars

Hi my name is amin I contacted salmon…

Hi my name is amin I contacted salmon assessors regarding fire damage to my garage I got professional advice and was advised how to proceed with my claim with my insurance I got phone call of Mr salmon and I am really happy with there advice if you have a claim contact these people 5 stars 🌟 all the way

9 March 2024
Unprompted review
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Reply from Salmon Assessors

Amin and Tariq - we must’ve done something right because we note that you have reviewed us on another platform as well! Thank you for your kind words and your garage roof will be sorted with no problem.

Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of experiencing exceptional customer service during a telephone interaction with Jeff. From the moment I made the call, I was greeted with warmth and professionalism that set the tone for the entire conversation.

First and foremost, Jeff demonstrated an unparalleled level of knowledge and expertise in his field. He listened attentively to my inquiries, providing detailed and insightful answers. It was evident that he was not only well-trained but genuinely passionate about assisting customers and resolving their concerns, even over the phone.

Moreover, the efficiency and effectiveness of the service were truly remarkable. Despite the limitations of a remote interaction, Jeff maintained a sense of calm and composure, ensuring that each of my needs was addressed promptly and thoroughly.

Furthermore, what truly stood out to me was the personalised approach to customer service. Jeff took the time to understand my unique requirements and preferences, tailoring his explanations and recommendations accordingly. This level of attentiveness made me feel valued as a customer and instilled a sense of trust in the company, even without a face-to-face interaction.

Additionally, the professionalism and courtesy exhibited throughout the call was exemplary. Jeff was patient and polite, creating a positive and comfortable atmosphere despite the absence of physical interaction.

In conclusion, my telephone experience with Salmon Assessors surpassed all expectations, thanks to the exceptional customer service provided by its dedicated representative. His knowledge, efficiency, personalisation, and professionalism has truly set him apart in the industry. I would not hesitate to recommend Salmon Assessors to others seeking outstanding service and a memorable telephone interaction.

8 March 2024
Unprompted review
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Reply from Salmon Assessors

It’s us who have to thank your friend for recommending us to you. Your insurers treated you with contempt.

Rated 5 out of 5 stars

COVID Business Interruption claim I came across Salmon Assessors on one…

I came across Salmon Assessors on one Facebook Dentists group. This was regarding business interruption claim with insurance providers. I would have not otherwise pursued the matter with little know how about insurance claims. Although I was initially sceptical to approach them because of so much false marketing nowdays. I finally approached them through recommendations from peer group. I was pleasantly surprised with the prompt and professional service provided by Salmon Assessors. They pursued the case till the very end until we got the best of the insurance claim. Thank you Jeff and Salmon Assessors for an excellent service. Strongly recommend.

28 February 2024
Unprompted review
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Reply from Salmon Assessors

We can’t thank you enough for your detailed and kind words. And, we have to thank you for trusting us to act for your business again. As you’re aware, your insurers did everything possible to avoid paying out this second claim but the harder they fight to avoid paying, the more “stuck-in” we go! Spread the word!

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