Insuranceline Reviews 

632
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

My Husband passed away on the 13/6/2026 insurance line have been magnificent caring and quick to respond, I just wanted to thank them, they even sent flowers above and beyond.

Company replied

Rated 5 out of 5 stars

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... See more

Company replied

Rated 5 out of 5 stars

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... See more

Company replied

Rated 1 out of 5 stars

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... See more

Company replied

Company details

  1. Insurance company
  2. Accident insurance company
  3. Disability Insurance Company
  4. Funeral Insurance Company
  5. Income Protection Insurance Company
  6. Life Insurance Agency

Written by the company

Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.

Roy Morgan Customer Satisfaction Award Winners - 2018

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

632 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(632)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Review of Insurance policy premium.

Review of Insurance policy premium.
Very satisfied with the result.

17 June 2022
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Reply from Insuranceline

Hi Rebecca, we are happy to hear that you are satisfied with the update of your policy with us. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

I found them very easy to deal with…

I found them very easy to deal with Tracy explained everything and that helpede to decide to take out a policy with them

15 June 2022
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Reply from Insuranceline

That's so great to hear! Thank you for sharing your positive experience with us

Rated 5 out of 5 stars

Communication Breakdown.

I had excellent service from two different service officers who actually listened, reviewed, and acted on the information I gave them. I was impressed by speed with which my problem was solved.

3 June 2022
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Reply from Insuranceline

Hi Ann, we're really pleased to read your feedback and positive experience with our team. Thank you for sharing.

Rated 5 out of 5 stars

Great

Easy to sign up and they call back

1 June 2022
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Reply from Insuranceline

Thank you Hana, we're happy to have made the process easy for you. We appreciate your positive feedback.

Rated 5 out of 5 stars

Great service

Great service, down to earth 🌎 spoke to me not down or at me,appreciated the banta.
If you have workers like him well done 👏 ✔️ 👍 😀

17 May 2022
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Reply from Insuranceline

We love to hear that Guy! Thank you for taking the time to share your great experience with our team.

Rated 4 out of 5 stars

i had to be transferred a couple of…

i had to be transferred a couple of times due to my error but the gentleman who set my policy up was easy to speak to and explained the plans vlearly

10 May 2022
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Reply from Insuranceline

Hi Margaret, we're happy to hear that we managed to get you speaking to the right person and you received the information you were looking for. Thank you for taking the time to share your positive experience.

Rated 4 out of 5 stars

Helpful

I found service very helpful ,clear phone people full of information ,and would listen and answer my questions,thank you .

7 May 2022
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Reply from Insuranceline

Hi Lynn, we're glad you found the answers you were seeking. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

My consultant was amazing

My consultant was amazing, could not fault him in anyway.

4 May 2022
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Reply from Insuranceline

Hi Jeanette, that's so great to hear! We're so happy you've had a positive experience with us. Thank you for sharing.

Rated 5 out of 5 stars

I found the person I spoke to very…

I found the person I spoke to very polite and made things very clear and easy to understand

28 April 2022
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Reply from Insuranceline

Thank you for sharing your positive experience with us. We're glad you found the information you were seeking.

Rated 5 out of 5 stars

It was very easy to do online as I have…

It was very easy to do online as I have a trouble speaking on the phone my voice isn’t legible so it was great to have company that I can do online other companies either want to speak with you or have a family member with you which they work it’s hard to get my family to come into the nursing home so that’s the reason I picked Insurance line because it’s easy for me I have brain but iam in a wheelchair as well Thankyou I wish other companies would take that on board

8 April 2022
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Reply from Insuranceline

Hi Ellen, we're so glad to have been able to accommodate your needs. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Very helpful

I think you are the vest insurance

7 April 2022
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Reply from Insuranceline

Hello Lorraine, we like to think so too! Thank you for choosing us!

Rated 5 out of 5 stars

I actually got to talk to someone I…

I actually got to talk to someone I could understand and new the product very well explained it to me very well after I had spoken to about 15 insurance companies he was the best

23 March 2022
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Reply from Insuranceline

Hi Wayne, thank you for taking the time to share your experience. We're glad we could help in what can be a confusing industry at times.

Rated 5 out of 5 stars

I was so happy with the way…

I was so happy with the way Insuranceline dealt with my husband Graeme's policy back in 2019. I've remained with Insuranceline for myself and have opened a policy for my son. Thankyou for everything you are doing for us.

17 March 2022
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Reply from Insuranceline

Hi Kay, thank you so much for sharing your thoughts and experience with us. We're honoured to be able to continue providing coverage and peace of mind for you and your family.

Rated 5 out of 5 stars

Thankyou that all my questions were…

Thankyou that all my questions were answered with clear understanding and clarity Thankyou Insuranceline

15 February 2022
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Reply from Insuranceline

Hi Neil, thank you for taking the time to share your experience with us. We're glad we could help guide you with the answers you needed.

Rated 5 out of 5 stars

I had been with Insuranceline for may…

I had been with Insuranceline for may years and had been approached by other companies with offers at a much lower monthly fee.
I contacted Insuranceline and found that my policy was so very out of date and the best police that was available for my age group is the policy I have now.
So I decided to stay with Insuranceline after doing some lengthy google research.

3 February 2022
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Reply from Insuranceline

Hi Wendy, we are really proud that, after much careful consideration, you decided to remain with us, and that we were able to find an optimum policy for you. Thank you for sharing your experience.

Rated 4 out of 5 stars

Insuranceline responded to my new…

Insuranceline responded to my new personal situation and circumstances, and provided me with a changed and appropriate policy.

3 February 2022
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Reply from Insuranceline

Hi Michael, thank you for sharing your positive experience in discussing the best plan for you.

Rated 5 out of 5 stars

i was surprised at how quick i received…

i was surprised at how quick i received the funds, even the funeral directors
said insuranceline was very quick at paying the funeral cover. thankyou.

2 February 2022
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Reply from Insuranceline

Hi Alec, we appreciate your review. Thank you for sharing your kind words.

Rated 5 out of 5 stars

My Insurances with Insuranceline

Insurance line has always helped me with my enquiries.
I lost my job a few months ago.
And we had to cut cost every where we could.
I called Insuranceline to help me. And they did.
Great Customer Service and working with the members to easy the direct payments when is required.

2 February 2022
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Reply from Insuranceline

Hi Francisca, thank you for your review. We are happy that we could help support and be there for you in your time of need.

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