Insurance Revolution Reviews 

2,675
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for being exceptionally helpful, polite, and thoroughly professional when assisting with various types of insurance policies. Many people appreciate the remarkably smooth process, fast communication, and highly competitive prices that regularly save money compared to standard online comparison sites. However, some people mentioned issues with unexpectedly high policy change fees and receiving conflicting emails from multiple customer service representatives. A few consumers also reported frustrating communication breakdowns, poor handling of specific policy requests, and additional unexpected costs throughout their entire journey.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting efficient support agents who make renewals... See more

Customer service

People report positive experiences with customer service, frequently highlighting quick response times and... See more

Price

Customers had positive experiences with price, frequently highlighting competitive quotes and significant... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how advisors make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at revolution was brilliant explained everything in very calm and professional manner. Everything was very easy to go through as well. There was no need to make multiple calls or go over thing... See more

Company replied

Rated 5 out of 5 stars

Spoke to Dan at Insurance Revolution, and he went above and beyond to get our insurance sorted for us today. We had some specific conditions that weren’t easy to accommodate, but Dan worked hard to fi... See more

Company replied

Rated 5 out of 5 stars

I have been with insurance revolution for almost a decade holding a courier hire and rewards policy . All those years I never made a claim and the sales team always took care of me . Today Yaz help... See more

Company replied

Rated 5 out of 5 stars

Insurance Revolution is by far the best insurance broker company we ever used. We are a small scale landlords and it is important to us that myriads of associated chores related to our estate are do... See more

Company replied


Company details

  1. Car and Motor Insurance Agency
  2. also in
  3. Commercial Insurance Company
  4. Insurance broker
  5. Landlord Insurance Company

Written by the company

Insurance Revolution is a UK specialist insurance broker and comparison service focused on: Commercial vehicles, fleets, plant & machinery, and specialist business insurance. We help UK individuals, tradespeople, and businesses find suitable, tailored insurance cover where needs are more complex than standard personal policies. We provide education, guidance, and tailored quote journeys based on the customer’s vehicle type, business use, and risk profile.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,675)

1,256 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Contacted Insurance Revolution

Contacted Insurance Revolution, and dealt with Rob Ball for a new vehicle quotation.
Very polite and efficient in dealing with our requirements, kept us informed constantly, and therefore Insurance Revolution kindly received our business.

4 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Tim,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Really friendly

Really friendly. Excellent customer service. Everything was explained and all set up within 10 minutes. Would highly recommend

4 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Keith,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

I believe it was Donald who helped me…

I believe it was Donald who helped me with my enquiry today. I had never heard of this company but I got an unrivalled experience from this professional, he was very hands on and polite, he also dealt with everything I needed assistance with in the correct way.
Good person who gave me a competitive price where others hadn’t. Thank you.

4 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Meyrick,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Experience was good because we had a…

Experience was good because we had a few problems i had broke down on holiday and couldnt get back to wives documents that was needed .They sorted everything out for us and now all is fine .I much appreciate them and cant thank them enough .

4 September 2026
Insurance Revolution logo

Reply from Insurance Revolution

Hi Trevor,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Thanks to Dominic for a fantastic…

Thanks to Dominic for a fantastic service today I am really pleased with my cover policy very helpful

4 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Joey,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Donald donald

4 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Daniel,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Personal Service

Dealt with promptly by an individual who knew their business.

3 September 2026
Insurance Revolution logo

Reply from Insurance Revolution

Hi Timothy,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Professional Company.

Great experience dealing with Revolution, from start to finish. Shane Satterthwaite is been a great help, transparent and very professional. Kept me well updated through out the whole process.
Great work, Shane!

3 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Cristian,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

⭐ Professional & PolishedDonald…

⭐ Professional & PolishedDonald provided excellent service while handling my car insurance needs. He was clear, efficient, and proactive throughout the entire process. What stood out most was his attention to detail and his commitment to finding the best possible solution for me. His communication was timely, his explanations were easy to understand, and he made the whole experience smooth and stress‑free. I highly recommend Donald to anyone looking for a reliable and knowledgeable insurance broker.

3 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Arif,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Had an excellent experience today with…

Had an excellent experience today with Lyndsay helping me out. We have used these guys for our fleet for a couple of years and can recommend them. We had a few admin issues to take care of today and one of them will have been a bit of a pain to do - this is where Lyndsay took the time and went above and beyond, and was super helpful.

3 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Paul,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Fleet insurance

Recently been struggling to find decent fleet insurance but Matthew was so helpful and was able to save us not only money but time as well. He was clear and efficient and we're grateful for his assistance in finding good van insurance. Would recommend, and huge thanks to Matthew.

2 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Angela,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

All good thank you

3 September 2026
Insurance Revolution logo

Reply from Insurance Revolution

Hi Mark,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Happy customer

Very pleased with the service provided by Connor at Insurance Revolution. We have difficulty obtaining vehicle insurance due to having an international driver but IR always find someone to provide cover.

26 August 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Susan,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 1 out of 5 stars

Be aware when cancelling a policy

Feel totally scammed by this company.
Rang to cancel a policy,sent emails and still take the direct debit out of your account. The excuse is it could be anyone sending emails even though I initially rang.
Overpaid £350 + and gave me back a £14 refund.

Gareth Hughes
MAHI01LE02

3 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Gareth,
Thanks for the feedback. Please could you provide us with a full name, and policy reference on the policy, so that we can investigate this further.
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Thank you Lucy

Thank you Lucy , you were very helpful and professional, just you made my day

3 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Tayseer,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

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