Insurance Revolution Reviews 

2,674
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for being exceptionally helpful, polite, and thoroughly professional when assisting with various types of insurance policies. Many people appreciate the remarkably smooth process, fast communication, and highly competitive prices that regularly save money compared to standard online comparison sites. However, some people mentioned issues with unexpectedly high policy change fees and receiving conflicting emails from multiple customer service representatives. A few consumers also reported frustrating communication breakdowns, poor handling of specific policy requests, and additional unexpected costs throughout their entire journey.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting efficient support agents who make renewals... See more

Customer service

People report positive experiences with customer service, frequently highlighting quick response times and... See more

Price

Customers had positive experiences with price, frequently highlighting competitive quotes and significant... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how advisors make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at revolution was brilliant explained everything in very calm and professional manner. Everything was very easy to go through as well. There was no need to make multiple calls or go over thing... See more

Company replied

Rated 5 out of 5 stars

Spoke to Dan at Insurance Revolution, and he went above and beyond to get our insurance sorted for us today. We had some specific conditions that weren’t easy to accommodate, but Dan worked hard to fi... See more

Company replied

Rated 5 out of 5 stars

I have been with insurance revolution for almost a decade holding a courier hire and rewards policy . All those years I never made a claim and the sales team always took care of me . Today Yaz help... See more

Company replied

Rated 5 out of 5 stars

Insurance Revolution is by far the best insurance broker company we ever used. We are a small scale landlords and it is important to us that myriads of associated chores related to our estate are do... See more

Company replied


Company details

  1. Car and Motor Insurance Agency
  2. also in
  3. Commercial Insurance Company
  4. Insurance broker
  5. Landlord Insurance Company

Written by the company

Insurance Revolution is a UK specialist insurance broker and comparison service focused on: Commercial vehicles, fleets, plant & machinery, and specialist business insurance. We help UK individuals, tradespeople, and businesses find suitable, tailored insurance cover where needs are more complex than standard personal policies. We provide education, guidance, and tailored quote journeys based on the customer’s vehicle type, business use, and risk profile.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,674)

1,253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James Haigh was very helpful

James Haigh was very helpful, professional and efficient with assisting in a modification for the policy. Its a breath of fresh air to be able to phone an insurance company that answer the phone and allow you to talk to a human without spending 30 minutes trying to get through to someone. Would recommend to anyone looking for an efficient insurance company that answer the phone.

18 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Brendon,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Front start to finish I found the…

Front start to finish I found the person dealing with my quote excellent and extremely helpful. (Thomas Harris) Would greatly recommend.

17 September 2026
Insurance Revolution logo

Reply from Insurance Revolution

Hi,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Jack had a quick response time and…

Jack had a quick response time and explained everything in a simple way to understand

17 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Spoke to Dan at Insurance Revolution

Spoke to Dan at Insurance Revolution, and he went above and beyond to get our insurance sorted for us today. We had some specific conditions that weren’t easy to accommodate, but Dan worked hard to find a solution and get everything in place. Really pleased with the service and would highly recommend him.

17 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Tin,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Amazing service

Amazing service

17 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Daniel,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Really helpful associate

Really easy to renew my business insurance. Kevin O'Brian dealt with my account, was really helpful and found me the right cover quickly. Thank you

17 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Jamie,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

James Haigh helped a lot today.

James Haigh helped a lot today.
Even though I have to call him back due to get the exact description of my brand-new vehicles, I contacted Company and ask for him since I find it easier to explain everything to the same person instead of dealing with multiple people.
It was a really easy process.
Thank you very much

17 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Erol,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Returning customer as the process is made easy.

Contacted them about my upcoming renewal and sought guidance on price to renew. Hannah was quick in email reply and follow up phone calls.

16 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Great service

Dave was really helpful, listened to me and was able to find what I needed in a reasonable amount of time.
Would recommend to anyone looking for a new company to use for insurance.

17 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Brilliant experience

17 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Romeo,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Good

Good. Sort out insurance properly. All queries answered.

16 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and my problems were resolved

15 September 2026
Insurance Revolution logo

Reply from Insurance Revolution

Hi Darren,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

Rated 5 out of 5 stars

Chris at revolution was brilliant…

Chris at revolution was brilliant explained everything in very calm and professional manner. Everything was very easy to go through as well.
There was no need to make multiple calls or go over things repeatedly.
All in all it was good experience would recommend to anyone in need of insurance.

16 September 2026
Unprompted review
Insurance Revolution logo

Reply from Insurance Revolution

Hi Sadia,
Thank you for the 5 star review!
Many thanks. Insurance Revolution

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