Alex from Customer Service was extremely helpful with answering my questions and doubts. With his help, I was able to successfully purchase the insurance. I'm grateful, thank you Alex.
Company replied
Location
Switch location19th Street North 120, Ste. 401 at Forge, 35203 Birmingham, Alabama, US
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See what reviewers are saying
Easy to use, instant results but seems expensive and if I had more time to research comparatives - I’d likely save at least $100.
Company replied
easy to use website, customer friendly and good price (of course, I haven't had to use the services and hopefully will not).
Do not buy this insurance. There is no benefit. The large print will seem beneficial but the fine print will take all benefits away. Just a waste of money completely. If you have to buy it for a group... See more
Company details
About Insured Nomads - usa
Written by the company
Insurance and protection for the modern company and global citizen.
We provide peace of mind through providing protection for the traveler and student, and health insurance for the multinational organization/company while making an impact through our partnership with Not for Sale by providing intervention, rescue, protection and education - empowering vulnerable communities so that the exploitation of humans for trafficking is stopped.Chat with Us
Why become one of the Insured Nomads?
Features & benefits you need:
You get to choose the level of medial/health benefits you want, telemedicine (physician consults & mental health clinicians) included on most plans, Worksploring and Global Nomad Pass membership, and more.
24/7 Global Assistance
Our multilingual emergency response team is always available to you via the in-app button or phone to assist with lost documents, pre-trip questions about locations, and security and safety needs.
Outstanding Claims Service
You are purchasing a service with insurance so our claims team is here to help you and work with the hospitals/clinic and others involved to get you bill paid directly or reimbursement done quickly for claims and travel inconveniences.
Airport Lounge Access
As a health plan member you get unlimited access via Priority Pass.
As a travel insurance member you get access to InstaPass for registered delayed flights.
Award Winning
We have been selected as a two category winner in the Bold Awards (traveltech & insurtech) and a finalist in the prestigious ITIJ Awards.
Protection beyond medical is essential for us and our members. Our plans include telehealth (mental and medical via voice or video, 24/7) and access to airport lounges via InstaPass (travel policies) and Priority Pass (health plans).Global health insurance, travel insurance, travel medical insurance, personal belongings plans and more.
Contact info
19th Street North 120, Ste. 401 at Forge, 35203, Birmingham, Alabama, United States
- +1-205-757-0507
2.8
Average
23 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unresponsive Support and Unresolved Claim After Months
I purchased a policy with Insured Nomads and submitted a reimbursement claim months ago after incurring covered expenses.
I provided all required documents and only received automated replies saying they would get back to me.
After repeated follow-ups across multiple emails, I have still received no response or update.
Completely unacceptable service. I paid for coverage and am being ignored when it comes to honoring it.
27 December 2025
Unprompted review
Do not buy this insurance
Do not buy this insurance. There is no benefit. The large print will seem beneficial but the fine print will take all benefits away. Just a waste of money completely. If you have to buy it for a group requirement, buy a plan from another company.
4 February 2026
Unprompted review
Easy to follow
Easy to follow, well done implementation. Pleasant surprise on the local eSIM and Priority Pass Benefits. The pricing was competitive too.
3 September 2025
I made a baggage claim regarding…
I made a baggage claim regarding luggage being missing during my travel and received no response
16 August 2025
So far so good
So far so good. It was easy to sign up and I like the fact I could print out documents as well as have them on my phone.
19 June 2025
Reply from Insured Nomads - usa
Wonderful to be able to protect you on your travels. Remember to use your InstaPass benefit and thanks for sharing the review.
Non existent customer service
Non existent customer service when I bought a policy. Had to dispute the credit card charge because I never actually received the policy and had to use another company.
16 June 2025
Unprompted review
Reply from Insured Nomads - usa
We are so sorry to hear this happened. The welcome email was sent to you immediately but to a different address than the one you contacted our support team on. We re-issued it to you and have offered to cancel and refund. May your travels be wonderful.
Good visual presentation on web site.
5 May 2025
Reply from Insured Nomads - usa
Thank you so much for letting us know. We appreciate the kind words and thank you for letting us provide coverage for your trip.
The website is very straight forward
the website is very straight forward. Once I figured out I entering the wrong info, everything went smooth.
27 March 2025
Reply from Insured Nomads - usa
Great that we got to serve you. May your year have more wonderful travels ahead and we hope to go along to provide benefits and coverage.
I have called support 4x and emailed…
I have called support 4x and emailed and no responses. No humans or tech options. Awful.
17 September 2024
Reply from Insured Nomads - usa
We are so very sorry to hear this has happened. It is very unusual and not to our standards. We have chat on our site for assistance and receive few calls other than our global emergency assistance (24/7). The only emails on register were of the successful re-sending of a purchase receipt. We hope to redeem this with you and appreciate you letting us know. Remember to use your InstaPass benefits all year.
Reply from Insured Nomads - usa
Thank you so much for your review and hope your travels have been great!
Easy to use
Easy to use, instant results but seems expensive and if I had more time to research comparatives - I’d likely save at least $100.
3 September 2024
Reply from Insured Nomads - usa
Thank you for allowing us to serve you. Remember to register you flights for the next 12 months at InstaPass (lounge access for registered delayed flights( at https://instapass.vip
Andrew Jernigan is very helpful
16 August 2024
Reply from Insured Nomads - usa
Thanks for allowing us to protect you and we do agree with you!
Called with questions and couldn't be…
Called with questions and couldn't be happier with advice and help received!
31 May 2024
Reply from Insured Nomads - usa
We are so glad to read this as it is our joy to serve and appreciate the feedback! You spoke with Michal, who serve with such excellence. Thank you for taking a moment to review!
Easy to use website
easy to use website, customer friendly and good price (of course, I haven't had to use the services and hopefully will not).
30 May 2024
The person contacting me via email…
The person contacting me via email addressed all of my questions efficiently and effectively.
17 April 2024
Unprompted review
Reply from Insured Nomads - usa
We are so pleased that all went well for you. Thanks for allowing us to serve you. Safe and fun travels.
Purchase experience is lacking
Purchase experience is lacking
You have a great header with different colors but nothing that shows me what fields are missing. You have fields with muted colors and bold colors visually it doesn’t follow guidelines to ensure a good user experience. I had to guess what I missed because you made fields almost dissapear. There are standards for how to create a effective form for a reason and you experience is very lacking.
17 April 2024
Reply from Insured Nomads - usa
Color changes and the field prompts are being rebuilt, thank you for your feedback. Our goal is a smooth experience and we value the input you have provided. Our purchase path will change as a result in the very near future. The 1 star review hurts and we take this seriously.
Thank you for allowing us to provide coverage for you.
terrible customer support
Called to get information (I've never used travel insurance and had a lot of questions) and left a message. I received a response via text a week later saying they had an emergency and were unable to help me. Exact response was "I would suggest you look online for travel insurance. Try a company like Travel Guard."
23 March 2024
Reply from Insured Nomads - usa
Thank you for bringing this to our attention. We will definitely look into this as it is not our way of serving. We are so sorry to hear of your experience. Please forward the response you received to members@insurednomads.com so we can prevent this from happening again. May your travels be safe and enjoyable.
Easy purchase experience and the INC…
Easy purchase experience and the INC app is fantastic.
22 March 2024
Reply from Insured Nomads - usa
Very good to read this Kristin. We hope your travels are wonderful. Remember, many of the benefits are your for 12 months through the app, even after your policy expires.
Alex from Customer Service
Alex from Customer Service was extremely helpful with answering my questions and doubts. With his help, I was able to successfully purchase the insurance. I'm grateful, thank you Alex.
16 March 2024
Reply from Insured Nomads - usa
We thank you for sharing! Wherever you are around the world may your experiences continue to be like this. Safe and peaceful travels.
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