Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover,... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've had insurance with them for over 5 years. Now that I've come to a claim, it's an extremely slow and frustrating process which has been ongoing for 3 months. They respond to my email... See more
Company replied
Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also ne... See more
Company replied
This is my first time owning a pet so took me a long time to research and choose an insurance company. My cat has had some issues with his eye and Insure Your Paws have been brilliant and have dealt w... See more
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Company details
- #25 of 32 best companies in Pet Insurance Company
About Insure Your Paws
Written by the company
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Contact info
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, United Kingdom
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4.3
Excellent
2k reviews
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Avoid at all costs - slow, disorganized
Absolutely horrifically slow claims processing, and missing multiple elements where info has been provided - they just kept saying they hadn't received when I had sent multiple times. It takes hours on the phone going through the claims and then lo and behold the info is sat with them they just haven't processed. The claims are taking an average of 2 months to process, when 3-4k it's not acceptable.
3 July 2025
Unprompted review
Reply from Insure Your Paws
Hi Jack,
We are sorry to learn that your expectations were not met. I will be contacting you shortly to address your concerns in more detail.
Kind regards,
Dean.
Thank you
Thank you, Insure Your Paws. Whilst renewing our Pet Insurance the lady I spoke to was very supportive for the loss of one of our Whippet’s, Blaze. He was part of our family and his brother misses him already. Thank you for your kind words and professionalism.
30 June 2025
Reply from Insure Your Paws
Hi Elisabeth,
What a great message to receive—thank you for your kind words. We’ll definitely share this around the team. It’s exactly the kind of motivation that keeps us focused and grateful.
Kind regards,
Dean.
Brilliant and easy to set up
30 June 2025
Reply from Insure Your Paws
Hi Sean,
Thanks for the five stars! We're grateful for your support. Every star counts—and so does your voice. Thanks for helping us grow with your feedback!
Kind regards,
Dean.
Renewal confusion
I was a customer, got a renewal letter. Checked on line comparison site & found same policy for less. Phoned & asked for it to be matched & told no!! Brought policy from money supermarket & cancelled renewal. Don’t understand why it couldn’t be matched!
26 June 2025
Reply from Insure Your Paws
Hi Anne-Louise,
I'm sorry to hear this. I’ll be reaching out to you directly to address the issue.
Kind Regards,
Zainab.
Good value for money.
Quick and easy to arrange online without having to call Customer Services.
Good range of different options of levels of cover and excess.
Very competitive compared to alternative providers.
20 June 2025
Reply from Insure Your Paws
Hi Ken,
We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.
Kind regards,
Dean.
Reply from Insure Your Paws
Hi Gillian,
We're smiling over here—thanks for your thoughtful review!
It’s feedback like this that lifts the whole team. We’re so glad we could make your experience a good one.
Kind regards,
Dean.
Great customer service
The young lady I spoke to was very helpful and informative and lovely to speak to so thankyou to her .
17 June 2025
Reply from Insure Your Paws
Hi David,
Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along, it’s the kind of feedback that keeps us going and reminds us why we do what we do.
Kind Regards,
Zainab
Easy to navigate site
Easy to navigate site, very competitive rate, I hope it’s easy if I ever need to make a claim
16 June 2025
Reply from Insure Your Paws
Hi Catherine,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zainab.
Seems professional
Easy website to use and to make payment. Found policy information and schedule okay, so hopefully all will be well once cover starts.
16 June 2025
Reply from Insure Your Paws
Hi Fiona,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zainab.
Easy to use website
Website was easy to negotiate and pricing was great for my requirements.
13 June 2025
Reply from Insure Your Paws
Hi Denise,
We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.
Kind regards,
Dean.
Found site user friendly prices are good
13 June 2025
Reply from Insure Your Paws
Hi Carol,
Wow, thank you! We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.
Kind regards,
Dean.
Inexpensive pet cover
This company seems to have a decent level of cover for a reasonable price.
What more do you need?
I have had to speak to customer service regarding a pet policy and they are good to deal with.
11 June 2025
Reply from Insure Your Paws
Hi Peter,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zainab.
Reply from Insure Your Paws
Hi Janice,
Thank you for your comments and taking the time to leave a 5 star review.
I have forwarded your feedback to our agent as well.
Kind Regards,
Temi.
Very helpful.
Unable to complete the purchase online but the agent we spoke to was very helpful and polite and was able to complete the purchase and answer all our questions
6 June 2025
Reply from Insure Your Paws
Hi,
We appreciate the encouragement—it goes a long way. Thanks! A little positivity makes a big impact on our team, and your words absolutely made a difference today.
Kind regards,
Dean.
Buying a new Pet insurance policy
I can only comment on buying a new Pet insurance policy. I searched on line selected what looked the best policy for me. It was set up and paid for in minutes. I hope that any advice or claims that I may make in the future will be as easy
3 June 2025
Reply from Insure Your Paws
Hi Lesley,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Dean.
Reply from Insure Your Paws
Hi Dorothy,
This made our day—thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know truly means the world.
Kind regards,
Dean.
Quick and easy process to sign up
2 June 2025
Reply from Insure Your Paws
Hi Kathryn,
Thanks so much! Your feedback keeps us motivated. We read every review, and comments like yours help shape how we support and improve. We’re grateful you shared your experience.
Straight forward site
Straight forward site, easy site to use and neogiate. Pet insurance sorted in a matter of minutes, clear answer to any questions I had and also one of the few companies not looking to ask for a ridiculous amount of access plus a percentage of any claim. At least with Insure Your Paws I do not feel as if I am being ripped off with Pet Insurance.
31 May 2025
Reply from Insure Your Paws
Hi Andrew,
This made our day—thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know truly means the world.
Kind regards,
Dean.
Quick and easy with a great price
30 May 2025
Reply from Insure Your Paws
Hi Sally,
We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.
Kind regards,
Dean.
We don't know how quickly they will pay…
We don't know how quickly they will pay yet. That' s always problem for pet insurance.
28 May 2025
Reply from Insure Your Paws
Hi John,
Thank you for your comments and taking the time to leave a 4 star review and providing us with your feedback.
Kind regards,
Dean.
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