Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had insurance with them for over 5 years. Now that I've come to a claim, it's an extremely slow and frustrating process which has been ongoing for 3 months. They respond to my email... See more
Company replied
Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also ne... See more
Company replied
This is my first time owning a pet so took me a long time to research and choose an insurance company. My cat has had some issues with his eye and Insure Your Paws have been brilliant and have dealt w... See more
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Company details
- #21 of 32 best companies in Pet Insurance Company
About Insure Your Paws
Written by the company
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Contact info
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, United Kingdom
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4.4
Excellent
2k reviews
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Reply from Insure Your Paws
Hi David,
Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.
Kind regards,
Dean.
Very impressed with the level of cover…
Very impressed with the level of cover offered and excellent price , so easy to use their website and set up Direct Debit for the coming year. They offer several different prices for various levels of cover, the very best cover was so much better and a lot cheaper than my current insurance company is offering.
15 October 2025
Reply from Insure Your Paws
Hi Michael,
This made our day—thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know truly means the world.
Kind regards,
Dean.
I have only just taken out the policy…
I have only just taken out the policy for my puppy, I have always had big dogs, but this time my health told me I'd be best with a small pup, and she is tiny, I'm aware that small dogs can apparently have problems with there teeth, I. Not sure why, but that is why I have gone for this insurance because it will cover her teeth, hopefully I'll never need to use it , but it's good to know its there should it be needed.
16 October 2025
Reply from Insure Your Paws
Hi Mandy,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Dean.
Great price & great customer help
Great price & great customer help
Hopefully I won’t have to use the claims line.
16 October 2025
Reply from Insure Your Paws
Dear Mr Rollo,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Dreadful customer service
Dreadful customer service. Poor communication. Sadly I have had to make two official complaints.
14 October 2025
Reply from Insure Your Paws
Hi Hazel,
We’re disappointed to hear about your experience. We will be in touch with you shortly regarding your complaint.
Kind regards,
Dean.
It was very easy process I haven't been…
It was very easy process I haven't been with you long but that already tells me the communication will be there. Also the price is great compared to lots of other providers.
14 October 2025
Reply from Insure Your Paws
Hi Lisa,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind Regards,
Zainab.
Web site very easy to navigate
Web site very easy to navigate, very pleased with the pet policy
14 October 2025
Reply from Insure Your Paws
Hi Les,
So kind of you to say! We're truly grateful for your support. We don’t take kind words for granted. Your support helps us grow stronger and serve better every day.
Kind regards,
Dominik
So far so good.
11 October 2025
Reply from Insure Your Paws
Hi Lorraine,
We are so glad you are having a good experience! We appreciate your feedback and your time.
Kind regards,
Dominik
Simple and easy
10 October 2025
Reply from Insure Your Paws
Hi Tom,
Thank you for your kind review.
Kind regards,
Shahzaib
Early indications are very good!
Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover, is way below that quoted by my existing Insurer. It is on that basis only that the curent review is provided.
8 October 2025
Reply from Insure Your Paws
Hi Kenneth,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Dean.
Very competitively priced
Very competitive pricing and Trustpilot review reassured me that it was a good company to go with
19 September 2025
Reply from Insure Your Paws
Hi Jenna
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Reply from Insure Your Paws
Hi Shirley,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Reply from Insure Your Paws
Hi James
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Good easy to use website with options…
Good easy to use website with options to tailor the insurance needed. Good competitive pricing as well.
3 October 2025
Reply from Insure Your Paws
Hi Adrian,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Really easy to set up the policy and…
Really easy to set up the policy and great value relative to comparable policies from other providers.
2 October 2025
Reply from Insure Your Paws
Hi Katie,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Easy to select my choice, review & process
Easy to navigate once I'd made my choice of cover levels.
1 October 2025
Reply from Insure Your Paws
Dear Joy,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Reply from Insure Your Paws
Dear Paul,
Thank you for taking the time to leave a review.
We apologize for the slow claims process and lack of communication. We'll review your feedback to improve our service. Thank you.
Kind Regards
Rahul
Cheaper than most for a reason. Hassle.
Took numerous chasing over two months for them to accept a straight forward claim. Not great when the vets are getting impatient and start sending you bills worth ££££!
They gave me the wrong information first time round which lead to a delay.
They eventually paid up after I complained about the issues.
I also had a name change after and they tried to say I could only hand over ownership to someone else if I died... How can I hand over ownership if I'm in a box 6 foot under? And I'm not changing ownership, I'm still me?!
Again common sense was not used and after I raised the fact I have to legally abandon my old name and they are breaching law by not changing it did they suddenly have a pathway to sort this out. Again not without hiccups and pointing fingers.
25 September 2025
Reply from Insure Your Paws
Hi Ethan,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind regards,
Dean.
Fair and simple job done cover in no time
Good price for the cover provided and easy to set up
24 September 2025
Reply from Insure Your Paws
Hi Robert,
So kind of you to say! We're truly grateful for your support. We don’t take kind words for granted. Your support helps us grow stronger and serve better every day.
Kind regards,
Dean.
just joined as your price was more…
just joined as your price was more comparative than our renewal and all our concerns and what was covered was explained
19 September 2025
Reply from Insure Your Paws
Hi Stephen,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind regards,
Dean.
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