Had to deal with father's death and the closing down of his estate which involved looking after an empty house for 6 months till it was sold. insuristic made insuring the empty property a breeze and R... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Insuristic is a digital first insurance broker. This means most of our products can be easily purchased online. We make insurance less complicated and tailored to your needs. Which gives you the confidence that your insurance should respond if you need it to. What's more, there are no hidden costs. We don't take big commission from our insurers nor do we charge you fees. This means we don't charge you to receive, change or cancel your insurance policy. We are committed to transparency. We tell you what we earn up front in our terms of business agreement, which we provide when you get a quote from us.
Unit 2, 262 Walsall Road, WS11 0JL, Cannock, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rob was very knowledgeable and quick to respond to any queries I had especially at a difficult time losing my mother suddenly. Clear and very informative website. I'm sure I made the right decision and hopefully I will not need to use it but at least the home is covered.

Reply from Insuristic
I needed empty property insurance while waiting for a property sale to complete. In the end it completed much sooner than expected and only a short time after purchasing the policy. Refunded me immediately and only charged for the days used with no penalty. Can't ask for much better service and fair pricing than that. Overall experience was excellent throughout the whole process.

Reply from Insuristic
Easy to follow and efficient process. Rob was very helpful and as my sale went through prior to the end of the term insured, I was refunded the remainder! Excellent service.

Reply from Insuristic
Rob was extremely helpful and explained everything well.

Reply from Insuristic
Excellent customer service and price and no cancellation charge on refund.

Reply from Insuristic
A decent quote, easy to set up and easy to cancel early for when you actually sell the house, it made me have confidence in them if I ever had to claim.

Reply from Insuristic
Great product and service. Responsive to queries and really supportive

Reply from Insuristic
I had to find unoccupied insurance at an extremely stressful time. I had never had to use this type of insurance previously and looked at a few companies but found the protection they offered was very limited. Insuristic was different, offering all of the cover I needed. Rob and the team answered my queries quickly, professionally and in an easy to understand way. They made the process easy both initially and also when I had to renew due to problems with probate. When the house sold there was still a period left on the insurance, Insuristic immediately issued a full refund with no cancellation deductions. I cannot fault the service provided in both their approach and cover given - thank you to all at Insuristic.

Reply from Insuristic
I contacted Insuristic after being passed on their details after my dad passed. We had to sell his house but needed unoccupied house insurance. Insuristic specialise in this.
During what was obviously a difficult time, I was overcome with relief right from when I made the initial enquiry, through to the quotation bit, and then to the provision of the insurance (at a very reasonable rate), with absolutely no over legal stuff to blind you just when you don't need it!
Rob & his team were the ultimate professionals, efficient & did what they said, when they said and it was really great to deal with real people.
Thanks guys for your help through a trying time, which took a lot longer than anticipated, but really appreciated your great service.
Best wishes
Lorraine

Reply from Insuristic
Their website offers really helpful information about everything that needs to be considered when insuring an empty property. Good communication and amazingly prompt refund once my Dad’s house sold…. would thoroughly recommend 😊

Reply from Insuristic
Company run in a very professional way.
Highly knowledgeable staff gives a very confident feel of the business
Would certainly recommend and use again if required

Reply from Insuristic
I hadn’t realised this type of specialist insurance had existed until I was referred by a friend in the insurance industry, as I approached the sale of my Father’s home after his death. Very easy to set up, and renew. Great comms. And a rapid refund when the house finally sold. Highly recommended.

Reply from Insuristic
Had just the product I needed. Very easy to set up online and any questions were answered promptly.

Reply from Insuristic
There's good reason why this company has such a high rating - they are absolutely brilliant at what they do.
My aunt passed away, leaving her house unoccupied, and I spent ages looking for a company to provide Insurance at a sensible rate. I wasn't too impressed with costs/service provided from my initial call around and then I found Intruistic .... immediate responses and complete understanding of the situation. (I had spent over 30 mins with one company, who asked the most ridiculous questions and then said someone would have to call me back in the next few days! I told them not to bother.)
The clinchers for me were:
1. All the other companies wanted WEEKLY photographs of the inside of the property which was simply not possible with there being a 250 mile distance between me and the property. Intruistic ask for 30 day photos which was fine as we had to attend the property for other reasons each month.
2. The amazing no cancellation fees with full pro-rata refunds. I paid for 3 months but we sold the property 2 months later and I was given an immediate refund for the final month.
3. The communications from the company are second to none.
I cannot recommend Intruistic highly enough. They made a very difficult, and potentially complicated process, so easy to work through.

Reply from Insuristic
Easy to set up. Used for an unoccupied house going through probate. Simple terms and conditions with reasonable and practical timescales for visiting the property unlike some insurance policies.
Easy to cancel insurance when house sale completed, refunded months not used with no fee.
Good communication from the company during this period. Would recommend.

Reply from Insuristic
Rob was great and provided a great service.
Nothing was to much and every question was answered in a professional and empathetic manner.
Highly recommend.

Reply from Insuristic

Reply from Insuristic
Really impressed with this company, took out a 3 month policy but after 9 days was no longer needed. They only charged pro-rata for the time I’d had the policy, no charges or hidden fees. Would definitely recommend & use again. 5 star service

Reply from Insuristic
Found this company online after my father passed away, we had to insure his house so needed unoccupied probate cover. There was no hard sell, all done online and when the house sold was just one email to get cover finalized and they do refund you on a pro rata basis, no fees for cancelation either. the refund only took a few days to go through. I only had to contact them three times and each time i got a reply within an hour, and they were really helpful each time. cant fault them in any way.

Reply from Insuristic
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.