Insuristic Reviews 

163
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the dedicated staff is exceptionally helpful, highly responsive, and provides clear, professional guidance during difficult situations. Consumers consistently appreciate the smooth and efficient process starting from the initial quotation all the way to final policy signup. Some reviewers were happy with the remarkably quick and straightforward refund process when policies were cancelled early following successful property sales. People also noted that the overall pricing is very reasonable and competitive compared to other specialized insurance options currently available. Reviewers emphasize that the coverage terms are flexible, practical, and easy to navigate without any unnecessary administrative complications.

What people talk about most

Service

Clients share satisfaction on service, frequently highlighting the quick response times and straightforward... See more

Refund

Reviewers mention positive feedback about refund, highlighting that consumers receive prompt pro-rata... See more

Response time

Customers consistently note positive experiences with response time, highlighting excellent communication and... See more

Staff

People report positive experiences with staff, frequently highlighting excellent communication and quick... See more

Price

Customers expressed satisfaction and appreciation regarding the reasonable cost and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to deal with father's death and the closing down of his estate which involved looking after an empty house for 6 months till it was sold. insuristic made insuring the empty property a breeze and R... See more

Company replied

Rated 5 out of 5 stars

Excellent provider for unoccupied house insurance. Used following a death in the family and whilst probate and sale of property was going through. No fuss, easy process and reasonable cost. Even bette... See more

Company replied

Rated 5 out of 5 stars

This was the easiest part about dealing with a probate situation. Insuristic was super responsive, professional and helpful. Rob made a difficult situation possible; we needed to insure an empty house... See more

Company replied

Rated 5 out of 5 stars

I hadn’t realised this type of specialist insurance had existed until I was referred by a friend in the insurance industry, as I approached the sale of my Father’s home after his death. Very easy to s... See more

Company replied


Company details

  1. Insurance broker

Written by the company

Insuristic is a digital first insurance broker. This means most of our products can be easily purchased online. We make insurance less complicated and tailored to your needs. Which gives you the confidence that your insurance should respond if you need it to. What's more, there are no hidden costs. We don't take big commission from our insurers nor do we charge you fees. This means we don't charge you to receive, change or cancel your insurance policy. We are committed to transparency. We tell you what we earn up front in our terms of business agreement, which we provide when you get a quote from us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(163)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Rob was very knowledgeable…

Rob was very knowledgeable and quick to respond to any queries I had especially at a difficult time losing my mother suddenly. Clear and very informative website. I'm sure I made the right decision and hopefully I will not need to use it but at least the home is covered.

15 January 2026
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Reply from Insuristic

Hi Tracy, thank you for your review, and we are pleased you liked Rob's service. If you do need to use your insurance, don't worry, our underwriters' claims number is on your schedule, contactable 24 hours a day, 365 days a year. All the best, the Insuristic Team.

Rated 5 out of 5 stars

I needed empty property insurance while…

I needed empty property insurance while waiting for a property sale to complete. In the end it completed much sooner than expected and only a short time after purchasing the policy. Refunded me immediately and only charged for the days used with no penalty. Can't ask for much better service and fair pricing than that. Overall experience was excellent throughout the whole process.

23 January 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Adrian, and we are pleased you liked our fair approach to cancellations. All the best, the Insuristic Team

Rated 5 out of 5 stars

5 Star

Easy to follow and efficient process. Rob was very helpful and as my sale went through prior to the end of the term insured, I was refunded the remainder! Excellent service.

7 January 2026
Unprompted review
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Reply from Insuristic

Thanks for your review Jean, and we are pleased you liked our service. All the best, the Insuristic team

Rated 5 out of 5 stars

Excellent customer service and price…

Excellent customer service and price and no cancellation charge on refund.

2 December 2025
Unprompted review
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Reply from Insuristic

Thanks for your review Victoria. We aim to make short-term unoccupied home insurance easy, so we are pleased you liked our service.

Rated 5 out of 5 stars

A decent quote

A decent quote, easy to set up and easy to cancel early for when you actually sell the house, it made me have confidence in them if I ever had to claim.

21 November 2025
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Reply from Insuristic

Thank you for your review, and we are pleased you found insuring with Insuristic easy - that's our mission. All the best.

Rated 5 out of 5 stars

Great product and service

Great product and service. Responsive to queries and really supportive

14 November 2025
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Reply from Insuristic

Thanks for your review Mike, we are pleased you liked our product and service. All the best, the Insuristic team

Rated 5 out of 5 stars

Unoccupied insurance at a difficult time

I had to find unoccupied insurance at an extremely stressful time. I had never had to use this type of insurance previously and looked at a few companies but found the protection they offered was very limited. Insuristic was different, offering all of the cover I needed. Rob and the team answered my queries quickly, professionally and in an easy to understand way. They made the process easy both initially and also when I had to renew due to problems with probate. When the house sold there was still a period left on the insurance, Insuristic immediately issued a full refund with no cancellation deductions. I cannot fault the service provided in both their approach and cover given - thank you to all at Insuristic.

20 November 2025
Unprompted review
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Reply from Insuristic

Thank you for taking the time to write this lovely review. We are pleased you liked our service, all the best, the Insuristic team

Rated 5 out of 5 stars

Restored my faith in insurance companies

I contacted Insuristic after being passed on their details after my dad passed. We had to sell his house but needed unoccupied house insurance. Insuristic specialise in this.
During what was obviously a difficult time, I was overcome with relief right from when I made the initial enquiry, through to the quotation bit, and then to the provision of the insurance (at a very reasonable rate), with absolutely no over legal stuff to blind you just when you don't need it!
Rob & his team were the ultimate professionals, efficient & did what they said, when they said and it was really great to deal with real people.
Thanks guys for your help through a trying time, which took a lot longer than anticipated, but really appreciated your great service.
Best wishes
Lorraine

6 October 2025
Unprompted review
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Reply from Insuristic

Thank you for taking the time to leave this lovely review Lorraine, and we are so pleased you liked our service. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Great customer service

Their website offers really helpful information about everything that needs to be considered when insuring an empty property. Good communication and amazingly prompt refund once my Dad’s house sold…. would thoroughly recommend 😊

15 November 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Ali, and we are pleased you liked our service.

Rated 5 out of 5 stars

Company run in a very professional way.

Company run in a very professional way.
Highly knowledgeable staff gives a very confident feel of the business
Would certainly recommend and use again if required

28 October 2025
Unprompted review
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Reply from Insuristic

Thanks for your review Paul, and we are pleased that you were happy with our service. All the best

Rated 5 out of 5 stars

Great product and service

I hadn’t realised this type of specialist insurance had existed until I was referred by a friend in the insurance industry, as I approached the sale of my Father’s home after his death. Very easy to set up, and renew. Great comms. And a rapid refund when the house finally sold. Highly recommended.

27 October 2025
Unprompted review
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Reply from Insuristic

Really pleased you liked our service, and thank you for your review. All the best

Rated 5 out of 5 stars

Had just the product I needed

Had just the product I needed. Very easy to set up online and any questions were answered promptly.

10 October 2025
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Reply from Insuristic

Thanks Kay, great to hear you liked our service. All the best for the future.

Rated 5 out of 5 stars

The best experience

There's good reason why this company has such a high rating - they are absolutely brilliant at what they do.

My aunt passed away, leaving her house unoccupied, and I spent ages looking for a company to provide Insurance at a sensible rate. I wasn't too impressed with costs/service provided from my initial call around and then I found Intruistic .... immediate responses and complete understanding of the situation. (I had spent over 30 mins with one company, who asked the most ridiculous questions and then said someone would have to call me back in the next few days! I told them not to bother.)

The clinchers for me were:
1. All the other companies wanted WEEKLY photographs of the inside of the property which was simply not possible with there being a 250 mile distance between me and the property. Intruistic ask for 30 day photos which was fine as we had to attend the property for other reasons each month.

2. The amazing no cancellation fees with full pro-rata refunds. I paid for 3 months but we sold the property 2 months later and I was given an immediate refund for the final month.

3. The communications from the company are second to none.

I cannot recommend Intruistic highly enough. They made a very difficult, and potentially complicated process, so easy to work through.

3 October 2025
Unprompted review
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Reply from Insuristic

Hi Sally-Anne, thank you for your lovely review, and we are so pleased you liked our service. Insuristic was developed to make insurance during probate easy to understand and buy. All the best.

Rated 5 out of 5 stars

Good communication

Easy to set up. Used for an unoccupied house going through probate. Simple terms and conditions with reasonable and practical timescales for visiting the property unlike some insurance policies.

Easy to cancel insurance when house sale completed, refunded months not used with no fee.

Good communication from the company during this period. Would recommend.

3 October 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Laura. We are pleased that you found insuring with Insuristic easy. All the best

Rated 5 out of 5 stars

Rob was great and provided a great…

Rob was great and provided a great service.
Nothing was to much and every question was answered in a professional and empathetic manner.
Highly recommend.

25 September 2025
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Reply from Insuristic

Thanks for your review David, and it's great to hear you liked Rob's service. All the best for the future.

Rated 5 out of 5 stars

Excellent service

Excellent service. Would recommend.

1 October 2025
Unprompted review
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Reply from Insuristic

Thanks Cathie, pleased you liked our service. All the best.

Rated 5 out of 5 stars

Really impressed with this company

Really impressed with this company, took out a 3 month policy but after 9 days was no longer needed. They only charged pro-rata for the time I’d had the policy, no charges or hidden fees. Would definitely recommend & use again. 5 star service

20 September 2025
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Reply from Insuristic

Thank you for your review Steven, we're pleased you liked our service . All the best.

Rated 5 out of 5 stars

Really easy to deal with

Found this company online after my father passed away, we had to insure his house so needed unoccupied probate cover. There was no hard sell, all done online and when the house sold was just one email to get cover finalized and they do refund you on a pro rata basis, no fees for cancelation either. the refund only took a few days to go through. I only had to contact them three times and each time i got a reply within an hour, and they were really helpful each time. cant fault them in any way.

12 September 2025
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Reply from Insuristic

Hi Anita, thank you so much for your lovely review. We are pleased you liked our service. All the best for the future.

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