Insurox Reviews 181

Took care of all my insurance needs right away with no problems I wouldn't know where to start without them

IGOR SEKULOSKI IS THE BEST INSURANCE AGENT SO FAR. IT WAS A GREAT PLEASURE TO WORK WITH HIM
VERY FAST AND EASY

Great insurance company, I love this agency at garfield, the staff here take their time explaining everything quick and simple. I never had to wait, always good service no stress , affordable, I wouldn't change them for any other insurance agency at this point.

Monika was absolutely fantastic and unbelievably helpful. This is the first time I've had to seek insurance on my own and she was beyond helpful.

Excellent company

Straight forward and honest service so far. Nikola was very insightful and always answer my calls when I need her.

I got my quote back quickly and when I made a decision everything was taken care of in a timely manner!

Such a wonderful experience. I'm not local, so speaking with someone that has the patience of a saint, was very comforting. Beata is truly a wonderful and thorough person. Answering every question, no matter how stupid it may sound.

honest people

I just tell them what kind of coverage I need and they do all of the hard work of finding it for me. Saves me hours of my own research! They also coordinate with my insurance company to make sure everything is paid on time. Highly recommend.

Great price and great service

Best service! Very helpful!

Easy website, best by comparison and price. Stress-free purchase.

Breane was really good

Misleading, unable to purchase coverage if over 30 days out

We got great service from our agent and a good price for Flood Insurance in Florida. They did a great job and very efficient.

I didn't know I wasn't actually purchasing from Insurox. They were selling me a policy from another insurer, Neptune Flood. Neptune is a new company and has ONLY 1-star reviews on the BBB website. Every single review is 1-star and some have the exact same issue as me. I contacted Insurox to cancel my flood policy in May since that was the only company I knew of and had dealt with for the entirety of my policy. I sent the FEMA determination that my house was not in a flood zone. They told me they also needed a letter from my lender, which my lender did not send because lenders don't send letters to third parties. Months went by and I got a renewal notice in September. I've been fighting with Insurox and Neptune ever since to get my policy cancelled and get a refund. They won't do it. I even got my lender on a 3-way call with Insurox stating they they will not send them a letter and flood insurance is not needed on the house. That should have been good enough. They had the FEMA letter and notification from my lender. They still will not cancel the policy or give a refund. I've lost hundreds of dollars on paying for a policy that is not needed or wanted. To rub salt on the wound, they sent me TWO notices to renew my policy since I called them again in September to cancel my policy. The "supervisor" from Insurox has very poor customer service skills. When she got tired of talking with me, she said, "Hello, hello," and pretended to not hear me and hung up after we had been talking without issue for 10 minutes. That is poor customer service in general if her supervisors let her get away with that since it is a recorded call. She even lied and tried to tell me it was the law to require a letter from the lender in order to cancel an insurance policy. I asked to see this law and she immediately backtracked and said it was a policy. Avoid this company at all costs. You never know who you're actually getting your policy from and it could end up costing you more in the long run.