Insurte Reviews 370

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and quick response times. Customers consistently praise the efficient and helpful staff, noting their professionalism and understanding in various situations. Many also appreciate the seamless refund process, with funds often returned promptly and as promised, even for complex cases like visa refusals. However, some customers also noted issues with delayed application processing and long response times, particularly concerning refunds, leading to frustration and additional expenses. A few other people also felt that communication was poor, with some experiencing unfulfilled promises and a lack of resolution for their refund requests.

What people talk about most

Service

Consumers find service to be positive, with many reviewers reporting very positive experiences in acquiring,... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Staff

Reviewers consistently express appreciation for the staff's professionalism, helpfulness, and efficiency.... See more

Refund

People report positive experiences with refunds, noting prompt replies, immediate approvals, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing quick stress free response and action today, and I'm super excited about it. Many thanks to Karine who attended to me today. This is how actions should be taken when customers requ... See more

Rated 5 out of 5 stars

We purchased travel insurance from Insurte for our Europe trip. When our travel dates changed, we needed to update the insurance as well — and the process was remarkably smooth. Just one email and eve... See more

Rated 5 out of 5 stars

Due to change in travel plans I had to cancel my travel insurance at short notice. The team responded to me promptly and made sure I get the entire amount refunded back to me before the end of 14 day... See more

Rated 5 out of 5 stars

I truly appreciate this company and their amazing team. I had so many difficulties with my kids visa process to relocate to the island and everytime we had an issue their agent supported us by putting... See more


Company details

  1. Insurance broker

Written by the company

Simplifying Travel Insurance Worldwide. Traveling should be safe but can sometimes come with unexpected situations. That's where we come in. With over a decade of experience, insurte.com is your trusted partner in securing world travel medical insurance and ensuring compliance for your international trips. We've insured over a thousand travelers over the world. Our easy, insurance comparison website is designed to be simple, fast, and 100% compliant with Embassy and Visa Center requirements. Explore the world with peace of mind, knowing that Insurte has your back


Contact info

4.8

Excellent

TrustScore 5 out of 5

370 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I had to change my Travel dates due to…

I had to change my Travel dates due to Business reasons for my trip to Spain, i emailed Insurte team and they were sooooooo helpful and very very quick, i emailed sunday evening and before i started office on monday i had a reply, i shared necessary documents and all was done :) thanks again for your 5 Star VIP service :)

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support and communication

I am a Travel professional located in Jamaica, firstly it was so easy and affordable to purchase the travel insurance for my client traveling to Germany to visit her friends. She had some issues and had to change her travel dates last minute and the Insurte team was so accommodating and responsive to her needs. They told me exactly what they needed to review her situation and within 48 hours they assisted her with the changes. They responded to my emails instantly and they were very clear with their communication, i will definitely continue to work with them for all my client's Travel Insurance needs whether for going to the embassy's or for international travel.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

How is anyone supposed to get hold of…

How is anyone supposed to get hold of this company if they do not answer their phones during "office hours"? They made a mistake on my travel insurance document anr now it is being rejected. This is an absolute nightmare to try and contact them to change details!!!

9 September 2025
Unprompted review
Insurte logo

Reply from Insurte

Hello,

Thank you for your feedback. Please be sure we will take it in consideration when making new decisions to improve our services.

On your travel insurance certificate, the arrival country must be the first travelled country, then if you are making any other trip within the covered area of your contract, you will be covered.

We would like to confirm that all our travel insurances are compliant with Schengen requirements according to Regulation N°810/2009 of the European Parliament, nevertheless, some Embassies may have specific requirements for your type of visa.

If the travel insurance you have taken out on our website does not suit your needs, we will be able to cancel it and refund full price of the insurance premium.

Please do not hesitate to answer our emails to solve the issue here.

Thank you for your understanding,
The Insurte teams.

Rated 5 out of 5 stars

Great communication

It was easy and fast to buy the insurance online, and also no hassle for the refund since I didn’t get my visa. I highly appreciate the quick response and help. Surely will buy insurance form them for our next travels!

4 September 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars – Excellent Service and Support!

I recently needed to change the coverage dates on my travel insurance policy, and Insurte's team handled it with impressive speed and professionalism. Their support was incredibly responsive, and the entire process was smooth and hassle-free. I truly appreciate their swift action and clear communication throughout. Highly recommended for anyone looking for reliable and efficient travel insurance services!

1 September 2025
Rated 5 out of 5 stars

Insurte is my go-to for travel insurance.

I always choose Insurte because the process is quick, affordable, and 100% online. Their certificates are instantly available and always accepted for visa applications, which takes away so much stress when planning international travel.

The coverage is comprehensive (including medical, repatriation, and even COVID-19), and the 24/7 assistance gives me peace of mind knowing that help is available anywhere I go. What I appreciate most is how reliable and transparent they are — no hidden steps, no delays, just clear service that works.

I highly recommend Insurte to anyone looking for a trusted partner in travel insurance.

27 August 2025
Rated 5 out of 5 stars

No hassle service

I booked and paid the travel insurance yesterday for our travel this October. But unfortunately, when I booked a slot for the lodging of our visa application, the earliest available date is Oct 7. I had to change our original travel dates from Oct 11 to Nov 8. I sent Insurte an e-mail asking if they can still change the travel insurance policy date. And whoa....super fast...no hassle. They immediately changed the dates. Thank you Insurte. :-)

19 August 2025
Unprompted review
Rated 5 out of 5 stars

The best insurance company I ever made

The best insurance company I ever made. I have booked the insurance for 3 months and the visa agent couldn’t help me for my student visa. I don’t have any refusal letter to hand, I explain to the insurance company what has happened and the refund my money by understanding my situation. This the company we need to the world. I strongly advise anyone to book an insurance with this company. The phone number worked 24/7 the online service is very quick. They refund your money if you didn’t get the visa. I am so happy with them! Much appreciated!!!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

I needed an insurance to be able to apply for a Schenen visa. My application processing time was first delayed. Then finally it was rejected.

After reaching out to Insurte about all of this, they replied all of my e-mails within one day. And they provided excellent service!

I will not hesitatie to reach out to Insurte again for my insurance by the time we will aply again!

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick in response and professional

Had a great experience with Insurte.com for my recent trip. The policy was easy to purchase online, reasonably priced, and provided good coverage for my needs. Their confirmation process was quick and I received all documentation promptly via email.
Customer service was responsive when I had a question about my coverage details. Would definitely use them again for future travel insurance needs.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing quick stress free…

I had an amazing quick stress free response and action today, and I'm super excited about it. Many thanks to Karine who attended to me today.
This is how actions should be taken when customers request for an update, other than going back and forth unnecessarily. Thank you once again.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

I truly appreciate this company and…

I truly appreciate this company and their amazing team. I had so many difficulties with my kids visa process to relocate to the island and everytime we had an issue their agent supported us by putting our policy on hold so we wouldn’t loose it. I’m truly grateful to for all the help and their patience. Thank you so much and I would safe they have the best customer service and support team I have ever seen.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Very quick customer service

Very quick customer service. They have quickly get back on minor changes like nationality. Very happy with the service. They have sent back the new insurance policy with the change

23 July 2025
Unprompted review

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