Insurte Reviews 370

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and quick response times. Customers consistently praise the efficient and helpful staff, noting their professionalism and understanding in various situations. Many also appreciate the seamless refund process, with funds often returned promptly and as promised, even for complex cases like visa refusals. However, some customers also noted issues with delayed application processing and long response times, particularly concerning refunds, leading to frustration and additional expenses. A few other people also felt that communication was poor, with some experiencing unfulfilled promises and a lack of resolution for their refund requests.

What people talk about most

Service

Consumers find service to be positive, with many reviewers reporting very positive experiences in acquiring,... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Staff

Reviewers consistently express appreciation for the staff's professionalism, helpfulness, and efficiency.... See more

Refund

People report positive experiences with refunds, noting prompt replies, immediate approvals, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing quick stress free response and action today, and I'm super excited about it. Many thanks to Karine who attended to me today. This is how actions should be taken when customers requ... See more

Rated 5 out of 5 stars

We purchased travel insurance from Insurte for our Europe trip. When our travel dates changed, we needed to update the insurance as well — and the process was remarkably smooth. Just one email and eve... See more

Rated 5 out of 5 stars

Due to change in travel plans I had to cancel my travel insurance at short notice. The team responded to me promptly and made sure I get the entire amount refunded back to me before the end of 14 day... See more

Rated 5 out of 5 stars

I truly appreciate this company and their amazing team. I had so many difficulties with my kids visa process to relocate to the island and everytime we had an issue their agent supported us by putting... See more


Company details

  1. Insurance broker

Written by the company

Simplifying Travel Insurance Worldwide. Traveling should be safe but can sometimes come with unexpected situations. That's where we come in. With over a decade of experience, insurte.com is your trusted partner in securing world travel medical insurance and ensuring compliance for your international trips. We've insured over a thousand travelers over the world. Our easy, insurance comparison website is designed to be simple, fast, and 100% compliant with Embassy and Visa Center requirements. Explore the world with peace of mind, knowing that Insurte has your back


Contact info

4.8

Excellent

TrustScore 5 out of 5

370 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent assistance

I recently took out travel insurance, but it turned out that I wouldn't need it, as my company also took out insurance on my behalf. I was afraid that Insurte would be difficult or refuse to refund me, but instead I was met with kindness, excellent service and quick help. They have been nothing but friendly and efficient. I cannot speak as to the insurance itsself, but if the service is this good for cancellation of a service, I can only imagine that their other services are excellent as well. Thank you for the positive experience.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience.

I had an outstanding experience with Charlotte and Paul, who went above and beyond to provide exceptional customer service. From the very beginning, it was clear that this was not just a transaction—it was a genuine relationship built on trust and care. Their dedication, professionalism, and personal touch truly set them apart.

A special thanks to their manager for fostering a culture that prioritizes customer relationships in such a remarkable way. I highly recommend this company to anyone looking for top-tier service. Well done, Charlotte and Paul!

Best regards,
Mohammad Suleman

25 February 2025
Rated 5 out of 5 stars

Quick and responsive regarding cancellation

I recently needed to cancel my insurance with Insurte, and Charlotte handled my request. She responded quickly, was very professional, and made the entire process easy and stress-free. I really appreciated how smooth and efficient everything was. Great service overall!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Solving problem

I can say with confidence that the team is very professional, flexible and friendly. They provide close support to solve the problems immediately.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Easy and quick

Booked a Schengen insurance for my wife, It was done in minutes. You can download the policy directly after payment.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

Very fast, easy and inexpensive. Highly recommend coming here first!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I bought my sister's travel insurance…

I bought my sister's travel insurance from Insurte. Her visa was rejected but she did not want to do the process for objection or re-apply. I requested a refund for the travel insurance and received the full refund within 3 days. The processes of buying insurance and requesting the refund are also fast and easy. Thank you!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Probably the most helpful company so far!

Thank You, Insurte! 💛
While traveling from an island to the city, I discovered Insurte through ChatGPT and quickly registered for travel insurance for just €12-13, securing €30,000 coverage.

At the embassy, I realized the dates weren’t long enough to cover my flight—a frustrating situation.

I called customer service, and a kind lady answered the phone. She gave me a number to call, but after calling it four times with no response, I called her back.
She gave me another number, but again, no one answered.
I called her back once more, mentioning it was an emergency with my appointment approaching. She went above and beyond, giving me a personal number to resolve the issue—who does that?! I love her!

A gentleman on the personal line quickly fixed everything with kindness and efficiency.

Though I missed my appointment 💔, Insurte refunded both policies and showed incredible understanding.

Their genuine care and support blew me away. I’d gladly be their brand ambassador! Print a shirt saying “Insurte.com” on it and walk around.

Thank you, Insurte team—you’ve earned my trust for life!

Pelin

23 January 2025

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