Dear Customer Service, I am contacting you regarding order #EU22917 After inspecting the items, I found that the quality is extremely mediocre and not up to standard. I have attached several ph... See more
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I ordered two products, which were sent in separate packages. One of them arrived, but the other one was also fully paid for and has been stuck in “processing” ever since. I have contacted customer se... See more
Still no refund for order EU20864 although it is marked as delivered back to them days ago. Customer care doesn’t reply to multiple emails about return RMA# TM60W21R. DO NOT ORDER FROM THIS SELLER!... See more
I am happy that Touché has return service from USA. I was worried at the first my return, because Touché return system didn’t give me any receipt or barcode etc when I delivered my purchase to deliv... See more
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Company details
Written by the company
Touché's story began when a group of young designers from Istanbul aimed at revolutionising the way the next generation of women wear clothes. The fading popularity of mainstream brands, the repetitive and mundane designs of the old industry have pushed Touché to pursue a reformative path for young women who have a constant desire to be differently elegant. We followed the rising trend of modest fashion in the world and blended it with our touch of modernism, which allowed for a unique style to emerge. With Touché, modest fashion is no longer an archaic way to dress. Modern and modest designs coming together for the first time with Touché was met with great enthusiasm by the market. Since our story began in 2014, Touché has reached a network of around 200 sales points in over 30 countries and 5 continents with its unique story, high quality fabrics and reasonable prices. Our mission is to spread our free spirit and innovative designs all over the world and show that women can be modest without having to sacrifice their modern, young, chic, sporty and colourful attributes. The Art of Turkish Fabric and Textiles All Touché models are produced with a selection of highest quality Turkish fabrics. Turkish fabric and textiles industry is one of the leading in the world, in quality and in its sheer size. Turkish Cotton Turkish cotton is a premium long-fiber cotton grown exclusively in the Aegean Region. The long fibers yield stronger and smoother threads than regular cotton, and Turkish Cotton becomes even softer and more comfortable over time. Quality and Health All fabrics used by Touché go through a meticulous inspection phase before entering production. With Touché, you can rest assured that the products you buy do not cause any harm to your skin and health.
Contact info
Cumhuriyet Mahallesi Silahşör Caddesi. No:67 Kat:3, 34000, Istanbul, Turkey
- hey@toucheprive.com
- int.toucheprive.com
2.5
Poor
53 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very friendly and helpful
Very friendly and helpful. Touche responds directly to emails and is very reliable. Always happy!!
9 October 2024
Unprompted review
Reply from int.toucheprive.com
Dear Betül,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Best customer service ever!
10 September 2024
Unprompted review
Reply from int.toucheprive.com
Dear Amira,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
I am extremely happy with my shopping…
I am extremely happy with my shopping experience at Toucheprive! The customer service is outstanding!
Every interaction has been smooth and pleasant. I will definitely continue shopping with them and highly recommend it to others!
5 September 2024
Unprompted review
Reply from int.toucheprive.com
Dear Reyhane,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
The best customer service ever
The best customer service ever, quality of the products are excellent, fitting perfect for hijabs and delivery experience is great.
Happy with my purchase.
1 August 2024
Unprompted review
Reply from int.toucheprive.com
Dear Asma,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Happy customer
I’m really satisfied with the customer service they treat me kindly regarding my return item. On the other side, modesty and the quality of the touchepeive fit my expectations the clothes are elegant and trendy the fabrics are super good and the delivery is fast. As a Muslim woman living in Canada, I highly recommend it as an online choice.
11 August 2024
Unprompted review
There pieces are high quality and nice…
There pieces are high quality and nice designs and their customer service is very helpful and responsive
29 July 2024
Unprompted review
They have very good communication and…
They have very good communication and respectful to their customers.
25 July 2024
Unprompted review
Best customer service
Best customer service! I had an amazing experience with an international order. I ordered 4 products, two of which I wanted to refund (sizes did not fit). Customer service quickly resolved my refund. Will certainly continue to shop!!
19 July 2024
Unprompted review
There customer service is BAD!
There customer service is BAD!, I returned some items 2 months ago, and still I didn’t receive my money back, I’m trying to tell the customer service, they don’t answer!
19 May 2024
Unprompted review
I have ordered from touche prive…
I have ordered from touche prive several times, they provide amazing options for modest clothing, the price they offer compared to the quality of the fabric and the design is really good, I so far recommend every item I bought from them, and their customer service is a top notch! I've recently requested to return a dress that wasn't an accurate size on me, they fully refunded me and asked me to keep the dress as a gift. this type of service with the fast shipping and quality of products is remarkable and definitely worth a 5 star.
2 June 2024
Unprompted review
Excellent service
It was the first time that I ordered from Touche. The delivery and customer service were excellent. I love the fabric and designs. Definetely will be ordering again!
1 August 2023
Unprompted review
No one is answering my return request
No one is answering my return request! Has been two days; falsely stating they accept returns and free to the customer. What a spam!
13 July 2023
Unprompted review
Very good quality I will repeat this…
Very good quality I will repeat this experiance
14 January 2023
Unprompted review
Nice styles but expensive.
Beautiful and elegant styles but very expensive. I was able to buy only because they were on 50% sale.
4 January 2023
Unprompted review
Very Pleased, def ordering again!
Honestly I was skeptical at first about the quality, but I liked the clothes very much. The customer service was very efficient too they replied to my email and my request. The prices are a bit on the higher side, even with sale they are a bit over priced considering the prices of clothing in Turkey. However I found the quality very good, so I am definitely ordering again.
21 November 2022
Unprompted review
If I could put zero stars to represent…
If I could put zero stars to represent their value and customer service I would. Once they take your money they don’t care if you receive the order or in what state the order is. DHL lost my order and they basically told me sorry not our problem. International customers beware!
5 October 2022
Unprompted review
Buying from touch prive store was a…
Buying from touch prive store was a good experiance. I bought from then and there was 45% off . There is also a disscount codes u can use . U can order from them and trust them. The store has a good quality and nice designs.
I will repeat this experiance 4 sure.
1 July 2022
Unprompted review
Expansive prices
Expansive prices compared to prices before and prices in tirkish lera..
27 June 2022
Unprompted review
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