Intact Insurance Reviews 251

Company gave me false info and than wanted me to pay

Terrible to deal with. We had a flood from tenants in the condo above us that ended up being over $62,000.00. Of course I had to pay the deductible before they would do anything. They said they would go after the people who caused the damage and eventually after quite a few months, said it wasn’t worth it. It ended up going against my insurance and now they tell me they won’t be renewing my policy when it expires! Please don’t make the mistake of having them as your provider!! I don’t remember the exact date of the claim, but it was during the heat dome and covid. It wouldn’t let me post because it was more than 2 months ago

Terrible company - commercially insured. BIG mistake. A small claim took over 10 months to finish. The adjuster had no clue what they were doing and really could not care at all. Tenant was out of business for MONTHS when all that was needed to be done was replace glass. We had to spend hours constantly chasing them to just to get yanked around and everything drawn out to extreme lengths. No excuse for this poor service. YES this is a SERVICE industry. They do not know the meaning of the word or the industry they are in.

Hi. I would like to comment on your TV Commercial. I have lived in Ontario Canada for most of my life. I didn't know until i seen your new Commercial that distracted driving was legal here in Ontario. The mom on her way to pick up her daughter from her hockey game. Driving down the street with the music cranked up, singing and dancing while she drives down a street full of people.
I am glad to know that if I do the same and kill or hurt someone or cause property damage, that Intact Insurance will back me up 100%.
Thank you Intact insurance....and thanks again for showing me that "Distracted Driving " is ok again.
You people are so Wise.

AWFUL COMPANY, i am currently looking for a new insurance company. Ive been waiting to hear back from some one about a no fault accident. I made the mistake of calling in today. I was unfortunate enough to have to talk to a Jasmine Hermadad. i was told that i was not allowed to speak to a supervisor, i said no. She then said that there are no supervisoror managers and that she would terminate that call if i didnt say please and thank you.

Fantastic company if you just want them to take your money and never need to make a claim. If you need to make a claim, good luck. I’m currently in a lawsuit with them over a claim that the took from September 2020 until February 2022 to make a decision on, and I’ve been trying to advocate for my dad for a claim that he made 2 month ago without so much as acknowledgment from intact so far. We have been unable to reach his adjuster or manager, or receive a call back, despite spending hours calling around and sitting on hold. The only thing they do well is take your money, and they even do it after it is literally illegal for them to continue to do.

If i could give no stars I would. I have been a loyal client since I began driving, and the price of my monthly payment has only been going UP. I have had one minor instance before it went downhill. The first one was fine, nothing major that I noticed and I was completely at fault. Second time, I was not at fault and its been going on 6 months of poor communication and no guidance whatsoever. They emailed and told me they could not open a second claim without my consent, but then proceeded to do it anyway. When I questioned them they sent a response without really responding and no real explanation. I have had others have similar experiences with INTACT specifically, and I am just fed up with this entire experience.

My car was badly damaged in a 'hit-and-run,' on December 02, 2024. The car was towed to a garage the following day. From what I found out, the garage transmitted the repair information on Dec 04. BUT; 3 weeks latter, Intact told me that they had never recieved it. My claim adjuster 'Mme. Claudia Thibault' never returns my phone calls, and the cellphone app, does not keep you up to date.
Awful, lazy, and incompetent service!

Always paid my home in car insurance on time. Never a problem never have had an accident. I got into a catastrophic accident and I've had nothing but problems. I have been waiting for money for 3 months now with phony promises and nothing being done.

Scammers and frauds… they will steal your money even after you’ve cancelled your insurance policy.

Intact insurence for commercial property is the worst they make me pay commercial policy, now I do have a incident they are treated as a residencial property and my tenant has to cover to his insurance for my property Adjuster give me a quote so not cover all my damages she contradicts all the time is vey stressful dealing with them

Robber, scammers. These scammers will stole your money even after you cancel your insurance.

Absolutely the worst insurance company. They cancelled my insurance because I was not able to answer their phone calls as they were trying to get a hold of me during my work hours. Although I talked to them several times they kept harassing me on the phone after dealing with myclaim. On top of it they sent me to collection even though I didn’t owe them money and I had to fight to be removed from collection and it affected my credit. Worst expérience I ever had with a corporation

I feel the same if I had to give Intact a zero I would they have been utterly the worst Insurance company I have had to deal with in my 30 years, Hail claim on my property and the issue the funds to my mortgage company how does this make any sense, I pay insurance that is my money and they decide how its issued is absolute BS. I will make sure I cancel and find a new company any others have not had to experience this on a hail claim. Almost 4 months since the initial claim and I have made to many calls to count on how this is to be settled.

An organization that lacks humanity, compassion, empathy. Over the course of several months I have had financial difficulty BUT have always paid my insurance through rescheduling the date, with advance notice. Instead of adding a second payment to the PAYMENT DATE, they opted to take out a payment two weeks after the one payment and then two weeks after again, so in 4 weeks, i. would have made THREE PAYMENTS. but they also cancelled my $25.00 tenants insurance and instead of waiting for my payday which doesn't correspond with intact's pay day scheDULE, they sent MY NAME TO COLLECTIONS, FOR $65.00 WITHOUT EVEN SENDING ME A BILL, or CALLING TO TALK TO ME, EVEN THANKING ME FOR BEING A CLIENT IN THAT SHORT TIME. NOT THEY MADE IT SEEM LIKE THEY WERE DOING ME A FAVOUR.
THEY DIDN'T CALL ME TO SAY IT WAS CANCELLED AND EVEN AN "WE ARE SORRY AND THE BALANCE OWED IS THIS, IF YOU CAN PAY IT WHEN YOU CAN." NO THEY, ACTUALLY- THE F***KERS ACTUALLY SENT IT TO A COLLECTION AGENCY IN TORONTO WITH INTENTIONAL INTENT TO RUIN MY NAME, CREDIT AND STOP ME FROM GETTING INSURANCE AGAIN.
HOW MALICIOUS. BUT THAT'S NEWFOUNDLAND FOR YOU. MALICIOUS AND EVIL. THE ORGANIZATIONS AND PEOPLE HERE ARE GREEDY AND MALICIOUS IN THEIR ACTIONS.

INTACT AKA BELAIR IS A COMPANY THAT LACKS TOTAL HUMANITY AND ACCOUNTABILITY, AND YET PLACES BLAME ON THE CLIENT AT ALL TIMES, YET DIDN'T EVEN ONCE CALL ME TO ASK "WE NOTICED YOU'RE HAVING FINANCIAL ISSUES, CAN WE DO SOMETHING TO HELP YOU OUT RIGHT NOW? DO YOU NEED A MONTH OF RELIEF TO CATCH UP?"

NO THEY JUST WENT INTO MY BANK ACCOUNT OVER AND OVER AGAIN RESULTING IN NSF WELL OVER THE COST OF MY INSURANCE, AND THE TOPPER OF THIS, IS THEY PUT MY NAME IN COLLECTIONS WITHOUT EVEN A F**CKING PHONE CALL TO ME THANKING ME AND APOLOGIZING AND TELLING ME I OWE A BALANCE. I WAS WITH THEM FOR 8 MONTHS! AND THAT IS THE RESPECT AND DIGNITY I GET FROM THEM.

THESE COMPANIES IN CANADA, NEED TO COLLAPSE. ALL OF THEM. IN A TIME WHERE CANADIANS ARE LITERALLY STRUGGLING THERE IS NO EMPATHY BUT THEY SEND MILLIONS OVER SEAS, AND ALLOW HATEFUL PROTESTS ON OUR STREETS BUT TO SUPPORT CANADIANS THROUGH DIFFICULTY, BELAIR RUNS AWAY!

IMAGINE PUTTING AN ACCOUNT IN COLLECTIONS BEFORE EVER TALKING TO THE CLIENT WHO WAS WITH YOU FOR 8 SHORT MONTHS. DISGRACEFUL AND TO TOP IT OFF, THE COLLECTIONS AGENCY HAD THE AUDACITY TO TELL ME TO PAY ASAP OR THEY WERE ESCALATING MY NAME FURTHER. SO BELAIR FOR A $25, TENANTS INSURANCE IS WILLING TO DESTROY A WOMAN'S LIFE, CREDIT HISTORY, REPORT, POTENTIAL OF GETTING ANYTHING ELSE DONE, FOR THAT AMOUNT PLUS A FEE, SO A TOTAL OF $65.00. FOR $65.00 THEY ARE WILLING TO RUIN SOMEONE'S LIFE, Intact's EARNINGS INCREASED 79% compared to the same period in 2023 AND THEY TRIPLED THEIR PROFIT.
YEAH YOU READ THAT CORRECTLY,

FOR YOUR INFORMATION: THEY TRIPLED THEIR PROFIT, THE MONEY DIDN'T GO TO EMPLOYEES, SCHOLARSHIPS, RELIEF AID, BACK TO THE CLIENT, ETC.. NO IT WENT TO THEIR PROFIT! AND THEY'RE RUINING MY LIFE AND CREDIT FOR $65.00 - BECAUSE THEY DIDN'T HAVE THE DECENCY TO USE CLIENT BASED CUSTOMER SERVICE AND CALL ME TO EVEN THANK ME, FOR STAYING WITH THEM AFTER THE JOHNSON INSURANCE ACQUISITION AND REMAINING A CLIENT ALMOST UP TO 8 MONTHS?

INSTEAD TREATING CANADIANS LIKE DELINQUENTS AS IF WE ARE ALL RUNNING FROM MAKING OUR PAYMENTS, AS OPPOSED TO WAITING FOR OUR PAY DAYS BECAUSE OUR DOLLAR DOES NOT GO FAR ANYMORE WHEN PAID? A GROCERY LIST OF $200 IS NOW $400, SO THERE ISN'T THAT EXTRA MONEY LAYING AROUND ANYMORE. TOTAL DISCRIMINATION AGAINST SINGLE WOMEN IN THEIR MID LIFE WHO HAVE NO OTHER HELP OR MARITAL HELP. THEY ASSUME EVERYONE IS IN A FINANCIAL POSITIVE SITUATION. WHEN REALLY MANY WHO WERE LAID OFF DURING COVID ARE JUST FEELING THE EFFECTS OF ALL THAT DEBT INCURRED FOUR YEARS LATER? THEY WERE ABLE TO USE COVID AS AN EXCUSE FOR FOUR YEARS AND NOW THE ONES THAT REALLY TOOK THE BEATINGS FROM JOB LAY OFF, WE'RE TOLD "WELL EVERYONE LOST THEIR JOBS." DURING A TIME WHEN OVER 2 MILLION PEOPLE ARE IN FOOD BANKS - THIS BEHAVIOUR IS SO TASTELESS. UTTERLY SHAMEFUL.

I REPEAT- THEY TRIPLED THEIR PROFITS LAST YEAR. THAT'S YOUR MONEY, GIVEN TO THEM TO VACATION, BUY LEISURE HOMES AND LIVE LIKE A BILLIONAIRE WHILE THEY RUIN YOUR CAPACITY TO DRIVE, CREDIT, AND GET FURTHER INSURANCE. OH BY THE WAY, JUST SO YOU KNOW, THEY'RE CAPITAL MARGIN IS 2 BILLION DOLLARS. MARGIN!!! OH Yeah and then TO REPEAT.. Intact Financial Corporation reported a NET PROFIT OF $758 million, THEY PROFITED $758 MILLION DOLLARS! A significant increase from $260 million during the same period in 2023. THAT IS MORE THAN DOUBLED FROM LAST YEAR. THAT IS HOW MUCH THEY PROFITED OFF OF you and my backs, while ruining people's lives at the drop of a hat. AND THEN NOT EVEN REMOTELY TALKING TO YOU, a former CLIENT OF 8 MONTHS, LIKE A HUMAN ADULT WOMAN. BUT TREATING YOU LIKE A 16 YEAR OLD RUNAWAY CRIMINAL. IT'S DISGUSTING!

Worst insurance company . There is a reason why its rate on reviews very low . I would give zero if I could . We made a claim for our house because there was a leak from AC . They denied our claim first time , we repaired it from our pockets . The problem happened again . They approved it and sent inspector and everything was valid and document enter . After they paid they terminated us . Their ridiculous stupid reason was because we made two claims in one year and why the problem happened twice . It is an accident , why did you approve processing it . The most stupid company with no logical rational

“I am beyond disappointed with the service I received from TD Insurance. My experience was nothing short of a nightmare, marked by disrespect, inefficiency, and a complete disregard for customer satisfaction. The service team repeatedly put me on lengthy holds, only to disconnect abruptly multiple times without resolving any of my concerns. I spent hours trying to get help, only to feel increasingly frustrated and mentally exhausted. The way they handled my case felt like mental harassment, as though they had no interest in actually providing any meaningful support.

Adding to the frustration was TD Insurance’s virtual assistant, which is one of the worst I’ve encountered. It took forever to connect me with a real advisor, with endless prompts and no clear way to reach a human representative. I felt trapped in an endless loop, waiting for basic assistance and struggling to get past the virtual assistant, which only added to my stress and frustration.

The situation worsened when I finally reached a supervisor named Sandeep, whose behavior was shockingly unprofessional. Rather than listening to my issues or offering any solutions, Sandeep displayed a narcissistic attitude, treating my concerns as insignificant and showing zero empathy. His demeanor was dismissive and overbearing, as though he was more focused on asserting authority than helping a customer in distress. It felt like I was being treated as a nuisance rather than a valued client. This behavior is not just poor customer service; it is downright disrespectful and unkind.

It’s clear to me that TD Insurance lacks both effective customer service policies and competent leadership, leaving customers vulnerable to poor treatment without recourse. I am sharing this experience to warn others: if you value your time, mental well-being, and expect to be treated with respect, avoid TD Insurance at all costs. There are many other insurance providers who actually prioritize their customers and offer the support and respect that TD seems to neglect. This has been one of the worst experiences I’ve ever had with any company, and I hope this review helps others reconsider before choosing TD Insurance.”

Terrible company and soooo poor management. No rules ir plans, so stressful job and poor pay . Never recommended to anyone . They suck you mentally and back to back calls and i jad a horrible manager so sucks and bad her name Caroline harper useless and she has no idea what to do .and want ya to be just. Slave to the cxs with poor medical insurance. Worst company i worked for ever doesn't worth for what u get paid . Even my work mates they never liked this boss as she's been horrible and useless. Bad company with poor work ethics and never protect your rights as an employee and useless medical coverage.

worst insurance company anyone could ever have Was just in an accident not my fault other driver found at fault my vehicle was wrote off Insurance company wouldn't pay to fix my car and the amount they paid me Is quarter of the cost to replace the vehicle and now I am out of vehicle .Then they proceeded do raise my monthly payment on my other vehicle by $200 a month Worst insurance company I have ever seen nothing but a bunch of criminals

What a horrible insurance company. We know insurance companies are a big con game forced to use by the government. This one beats them all. My son was injured in an accident could not work it was like trying to pull teeth for him to get the money and still waiting when this is what you pay insurance coverage for. Horrible Horrible Company!