Intensive Lessons Reviews 548

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff, particularly the driving instructors, for their patience, knowledge, and supportive approach, which significantly boosted confidence and led to successful test passes. Many people found the booking process efficient, with the company effectively securing test dates and arranging instructors, often quicker than expected. However, some customers were dissatisfied with the refund process, reporting difficulties in getting their money back for services not rendered or for courses that didn't meet expectations. A few other people also felt that the booking process and service delivery were inconsistent, with issues like instructors being assigned far away or delays in securing test dates, leading to frustration and a feeling of unfulfilled promises.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, particularly the instructors. Many reviewers... See more

Booking process

Customers had ambiguous experiences with the booking process. Many found it straightforward, praising the... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service,... See more

Instructions

Users describe ambiguous interactions with instructors. Many customers praise instructors for being... See more

Refund

People report negative experiences with refund. Many customers express dissatisfaction, citing issues such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company were very fast in booking me a test and then the details were sent to me fairly soon! However when organising an instructor, this process could have been aided quicker with more regula... See more

Rated 5 out of 5 stars

Fayaz is an excellent instructor, very patient, calm and always gives clear instructions. He took time to ensure I understand everything and we practiced issues I faced repeatedly. I passed first try!... See more

Rated 5 out of 5 stars

I bought a 15 hour intensive driving course along with the booking cancellation date on the 6th May due to not being able to even book a test anywhere locally or a couple of hours away. I was given a... See more

Rated 5 out of 5 stars

Everything about the process was outstanding. Intensive done everything, booked the tests and arranged the instructor. Was able to have both theory and practical passed in 3 months. Desy, the ins... See more


Company details

  1. Driving school
  2. Driving Licence Training School

Written by the company

Pass fast with our intensive courses available nationwide!


Contact info

4.0

Great

TrustScore 4 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

It took me 3 months from start to…

It took me 3 months from start to finish ( that's with waiting times for driving test as DVLA cancelled one ) I passed on my 2nd time. Highly recommend. My instructor Tim was amazing and would highly recommend him. Thankyou so much guys! Money definitely worth spent.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous

I had a great experience taking driving lessons with Intensive Lessons. The instructor (Andy) was always very helpful with tips to make my driving better. I am very happy to have engaged your service.

10 January 2024
Unprompted review
Rated 1 out of 5 stars

Like others, I've been SCAMMED by this company

Update: My bank were able to verify this company was scamming me and have since chargedback all my money. Was a long journey but I'm glad they won't be able to keep a penny.

Bought a 6 week intensive course as I was moving to the States in Jan and needed to learn how to drive FAST.

Despite booking, they didn't want to start me for another 3 weeks, they then provided an instructor who could only see me once a week and I was simply told to 'make the time' or take less than half my money (I paid £2801) as a refund.

I am still in the process of escalating this case but the pattern seems very clear. They take your money and when you complain on no service being delivered, an incredibly rude person emails you and threatens legal action if you leave a bad review.

Sue away buddy. Your scamming won't last forever.

13 November 2023
Rated 5 out of 5 stars

Excellent company

Excellent company. Great communication. Allocated instructor had great communication skills. Pass first time with only 3 minors after a 20 hour course.
Highly reccomend

28 December 2023
Unprompted review
Rated 5 out of 5 stars

First time pass!

Does exactly what it says on the tin. 5 days of intensive practice and a first time pass with only a few lessons prior. I should have done it sooner!

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service!!

Great service!!

Quickly allocated an instructor, allowed me to split my payment over 2 months and got a test booked in within a months time when the waiting list is 6 months plus!

Passed 1st time. I would recommend to friends!

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

Listen to the other reviews and AVOID this company at all costs
They are literally scamming you right infront of your eyes. They take FOREVER to find a test date and charge you the earth.
Just go and find a local instructor,
Much faster, cheaper and efficient.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Intensive lessons made everything easy and hassle free. Passed my theory and got a practical test quickly. Instructor was amazing with helping me develop my driving skills throughout and I felt confident for my test which i passed with only 2 minors! Definitely would recommend.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend

Intensive lessons was a great way to go for me, they booked my theory test and practical test for me and allocated me a great instructor to teach me in a short period of time, I started my lessons 3rd October and passed my test first time on the 28th November. My instructor Jeremy was great, i lacked in confidence quite alot through my lessons but his confidence in me definitely helped and his sense of humour made me laugh and that helped me to relax. I'm honestly glad I chose intensive lessons.

28 November 2023
Unprompted review
Rated 4 out of 5 stars

Great overall experience

Overall a great service, process was smooth and ended up passing my test at the end. My instructor was excellent and my 15 hours of lessons were very well utilised. Would recommend for anyone looking for lessons and a quicker test, despite the money investment!

22 November 2023
Unprompted review
Rated 1 out of 5 stars

Terrible Company

I used this company to book a 20hr intensive driving course with a test. They gave me a practical test date three months in advance, bear in mind you will have to pay £35 to reschedule if you aren't available, this continues to happen until you are free to take the practical test.

I called this company this morning hoping to be able to reschedule, I was told to email in order to request this. My email read "Hello, my practical driving test has been scheduled for the same time as one of my university exams, could I reschedule?"

I was later told by Intensive Lessons that they are able to offer a free reschedule service to customers who are more polite?

Throughout back and forth emails I have received shockingly poor customer service, this company is very unprofessional and has no concern for it's customers.

There is very little communication provided. If you plan to book a driving course with this company be aware they will demand you pay the rest of the balance at any time they wish (as per their terms and conditions). If you complain about this they will attempt to single you out and blame you.

They also threatened to take legal action against me.

The absolute worst company I have ever dealt with, I urge anyone to consider booking with other driving schools. Or thoroughly reading the terms and conditions prior to booking, as mentioned they can demand their remaining balance at any time, and you have no choice but to keep paying a £35 rescheduling fee until you are available, complaining about this results in threats of legal action.

I explained I would not be paying the remaining £1022 balance in 24 hours so they terminated the booking and I lost my £175 deposit.

I wish I had believed all the other negative reviews claiming this company is a scam.

20 November 2023
Rated 5 out of 5 stars

10/10 service through out.

Booked 5hrs lessons and a test through these guys and everything was faultless. Gave them my theory number and test sites I preffered. they did the rest. Test date booked then three alternatives or cancellations came through overall waited about 2 months. Evidently dates are hard to come by lately so feel lucky I got one so soon.
Also found me a instructor who was amazing.
Couldn't recommend enough 10/10 service worth every penny.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Frome zero to passing!

I was allocated a wonderful instructor in a short timeframe, she was experienced, kind and extremely helpful in getting me ready for my test.
Thanks to her guidance and instructing, I was able to pass my test first try within 2 months of first getting in the driver's seat!

13 November 2023
Unprompted review
Rated 5 out of 5 stars

I had my doubts about using a company…

I had my doubts about using a company to help me pass but I was surprised great communication and info the instructor they set me up with Ahmed he was amazing he worked out were I needed help and worked on them with me until I was confident enough to do them with ease he is really good I'd definitely recommend

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Passed in 15hrs

The driving Instructor I was put with Ama was 10 out of 10 got me passed In a 15hr refresher was well chuffed
Good communication with intensive lessons always got back to me when I had a question.

25 October 2023
Unprompted review

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