Inter-Line Building Supplies Ltd Reviews 

337
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Sales invoice MS060723 total £14.83 including vat for Fernox LS-X joint compound at Teignmouth store. Screw fix appear to show the same item for £6.49 including vat.

Company replied

Rated 5 out of 5 stars

Had 2 deliveries in the past and 1 yesterday, all drivers were polite and pleasant. Very careful stacking wood and where it was placed on the driveway. The wood and sheet material are always in... See more

Company replied

Rated 5 out of 5 stars

I Would like to thank the inter line brixham branch for there consistent helpful services. From the front desk staff, to the yard staff, to the delivery drivers. A big shout out to Andy Stanley (d... See more

Rated 5 out of 5 stars

Interline Brixham should be very proud of their delivery driver Andy. Such a cheerful, helpful person and genuinely dedicated to great customer service He was so obliging to make sure everything was... See more

Company details

  1. Building materials store
  2. Dry Wall Supply Shop
  3. Landscaping Supply Shop
  4. Timber merchant
  5. Paint shop
  6. Paving materials supplier

Written by the company

At Inter-Line, we’re passionate about delivering excellence in building supplies and customer service. With decades of experience, we’ve built a reputation for reliability, quality, and expertise across the South West. We offer a comprehensive range of products to support every stage of construction and renovation: General Building Supplies: As a builders merchant, we stock a wide selection of essential materials including bricks, blocks, cement, aggregates, and roofing products. Tools & Equipment: We supply high-quality power tools, hand tools, safety gear, and accessories from leading brands – ensuring tradespeople have the right tools for the job. Decorative Finishes: From paints to finishing touches, our decorative range helps transform interiors and exteriors with style and durability. Hardware & Fixings: Our extensive hardware section caters to both professionals and DIY enthusiasts, offering fixings, fasteners, and ironmongery. Landscaping & Garden Supplies: Enhance outdoor spaces with our range of paving, fencing, decking, and garden accessories. At Inter-Line, we’re more than just a supplier – we’re a trusted partner in your building journey. Our knowledgeable team is always ready to offer advice, support, and tailored solutions to meet your project needs.


Contact info

4.1

Great

TrustScore 4 out of 5

337 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(337)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thankyou Garry

Thankyou Garry, what a great guy, pleasant, helpful, polite and happy a credit to Interline ......... received Delivery this morning on time as planned, so Thanking Garry and the Interline team for excellent service that has been consistent throughout these dark pandemic times, and TrustPilot 100% as you have been to us Eddie Bowcott

19 May 2021
Unprompted review
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Hi Ed, really appreciate the kind words!

In these tough times we are proud that our staff have maintained the levels of service that we strive for our customers

Rated 5 out of 5 stars

Delivery. Delivery received today before lunch

Delivery received today before lunch. The driver Gary was good enough to take vehicle to back of house to offload as it was pouring with rain. Excellent service.

18 May 2021
Unprompted review
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you so much for the kind words Hazel

We are glad everything went well with your order!

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to order, great value and speedy delivery. Would definitely recommend.

17 May 2021
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for the review Rose

We hope we can match this service for your next orders with us!

Rated 5 out of 5 stars

The service that I received from…

The service that I received from interline, was fab the guy who delivered my order was friendly and nice put my stones in my garden where I needed them.
I would use interline from now on , great service .

15 May 2021
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for the review Wendy

It really does mean a lot to us and we are glad that we could help with your order

Rated 5 out of 5 stars

Had my loft boarding delivered by Gary…

Had my loft boarding delivered by Gary today in Torquay. He was very friendly and chatty and very helpful! The epitome of how all delivery people should be!

14 May 2021
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for the kind words Cara

We have passed this on to Gary and hope we can help for any future orders too

Rated 5 out of 5 stars

Timber delivered as stated by Gary who…

Timber delivered as stated by Gary who put the delivery as requested.

12 May 2021
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for your review Paul

We appreciate every review we get and it has been forwarded to our transport manager

Rated 1 out of 5 stars

Now a happy customer

We came into the shop 6th
Jan 2021 and purchased 3 doors to a value of £353.99p which we paid for. We were told that 2 of the doors would be with us in 4 days and the 3rd door would be delivered mid March. We heard nothing from Interline st all so I rang beginning of Feb and was told they would ring back. I rang again mid March when the last door was supposed to be delivered and was told they were in a container somewhere. I rang again in April and was told they would be delivered 26th April. That day came and went but still nobody rang us to let us know. The first time Interline rang was Friday 7th May to say doors had arrived and they would deliver Tues 11th May. at 4.10 p.m we had a call to say the driver was loading them on the van. Driver Gary turned up only a few minutes later with the doors. He was very polite and obliging.
I have since been contacted by Interline and they have apologised to me and sorted out a lot of details. I would not hesitate to shop at Interline again.

11 May 2021
Unprompted review
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for taking the time out of your day to talk to me about the issues you experienced with your order.

Simply put your experience is not what we expect of ourselves and all of your comments have been taken on board.

I am glad that we could discuss the issues you had with this order and assure you that moving forward changes will be made to make sure this does not happen again.

As mentioned on our phone call, if there is anything you need moving forward please feel free to call me on my direct line 01803 653635

Rated 3 out of 5 stars

Didn't follow delivery instructions

Online experience fine and very good prices but it appears the delivery instructions I advised on the online comments box did not get through causing me, Gary the driver and my local school a problem. Please check if the message I believed to have been sent, got through, and if it did, why wasn't Gary given them. Five stars to Gary the delivery man.

10 May 2021
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for your review and please let me apologise for not meeting your expectations on this occasion.

We are currently experiencing a much higher than anticipated volume of orders and it appears that the message was not passed on correctly to Gary.

However, your comments regarding the delivery have been passed on to the Transport Manager and Gary and we hope for any future orders we can make up for this error.

Kind Regards

The Inter-Line websales team

Rated 5 out of 5 stars
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you Dawn

We appreciate your kind words and your custom in these difficult times

Rated 5 out of 5 stars

Great customer services here

Great customer services here. Nothing too much for them. The staff can not do more to please their customers.

2 May 2021
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for your review Alan

This message has been passed on to the team at the Torquay store and hope we can carry on offering you great service!

Rated 5 out of 5 stars

It makes so much difference when people…

It makes so much difference when people are nice, and my delivery from the Exeter Branch was an exceptional one, lovely man who was very helpful and a pleasure to have deliver my fence.

1 May 2021
Unprompted review
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for taking the time to write this review Martin

In these difficult times it is always great to see people happy with the service we are proud to offer!

I have passed these kind words on to Gary the manager and hope to see you soon!

Rated 1 out of 5 stars

I had my delivery 20th and had missing…

I had my delivery 20th and had missing items was told they was going to be delivered but still waiting

29 April 2021
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for your review Paula and please accept our apologies for the error on this order.

The post extenders ordered were, like many products in the construction industry currently, out of stock in branch and not available through the supplier.

We strive to offer all of our customers excellent service and on this occasion we haven't met the high standards we set.

It is unfortunate that we had to issue a credit for the items and that we were unable to supply them for you, but we do hope that you have managed to continue with your project and if you do use us in the future we will do all we can to ensure that your experience does not match this.

Rated 5 out of 5 stars

Quick and efficient delivery from Gary

Quick and efficient delivery from Gary, asked for my delivery to be left out the front, was stacked steadily and neatly.

23 April 2021
Unprompted review
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for the comments Laura

Gary is a valuable member of our team and comments like this go a long way during a very difficult time for us all

I have passed this on to the transport manager and Gary himself and if you need any more materials in the future we look forward to being able to supply them for you

Rated 5 out of 5 stars

I recently ordered two doors from…

I recently ordered two doors from Interline and am very pleased with them. The order was dealt with very professionally, communication excellent and delivered by a very helpful driver called Gary.

22 April 2021
Unprompted review
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for the kind words Christine

I have passed these comments on to the transport manager and I have spoken to Gary and we are please to see a 5 star review!

During these strange and trying times these comments are really appreciated and we hope that in the future we can offer this same service for you.

Rated 5 out of 5 stars

Highly recommended for their excellent…

Highly recommended for their excellent prices and prompt delivery. Didn’t need to sign up or get a trade account to see their best price. Driver Gary was cheerful and efficient. This was the first time I’ve used Interline but it won’t be the last!

21 April 2021
Unprompted review
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

Thank you for the kind words Nick

We appreciate every bit of feedback we get through and I have passed this on to the transport manager and to Gary!

We look forward to seeing you again soon!

Rated 5 out of 5 stars

Great company

Great company, never missed a delivery date and time and everything I've ordered has been excellent quality. Gary the drivers is very friendly and helpful.

21 April 2021
Unprompted review
Inter-Line Building Supplies Ltd logo

Reply from Inter-Line Building Supplies Ltd

We really appreciate the kind words Darren and hope to see you again soon!

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