Interflora New Zealand Reviews 

8,172
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders arrive promptly, in pristine condition, and right on schedule for special occasions. Consumers also find the online ordering process extremely straightforward and convenient, making it very easy to select and purchase wonderful gifts from anywhere in the world. However, some people mentioned that the delivered flower arrangements occasionally did not match the vibrant colors, quantities, and styles advertised online. Others were disappointed when the received bouquets contained significantly fewer blooms than expected or when substitutions were made without prior consultation.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the floral arrangements arrive fresh,... See more

Delivery service

Consumers find delivery service to be positive, highlighting that flowers arrive on time, promptly, and in... See more

Order

Clients share positive opinions on order, highlighting the quick and straightforward online process that... See more

Quality

People report positive experiences with quality, noting that the blooms arrive fresh, vibrant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Definitely one of the best companies to sort my fresh flower delivery. The blooms were perfectly arranged with a beautiful array of pastel colours and unopened buds. Delivery was prompt and as schedul... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for the beautiful bright bouquet delivered to my dear friend who is currently unwell. The flowers were delivered on a Saturday which really helped to brighten my friends day

Company replied

Rated 5 out of 5 stars

Ordered online sunday and got delivered Monday, recipient was happy and loved the handcream. Update... after writing review got a video call and shown the arrangement of flowers and was not what I... See more

Company replied

Rated 5 out of 5 stars

What a fantastic experience! I ordered 3 weeks prior to the date i needed the flowers delivered and I was worried they might get forgotten but i received an email on the day and they were delivered no... See more

Company replied


Company details

  1. Flower Delivery
  2. also in
  3. Florist

Written by the company

Established in 1935, Interflora New Zealand is part of an extensive network of florists worldwide working together to deliver same-day flowers to your loved one. At Interflora New Zealand we champion local. When sending flowers with Interflora you are supporting a local artisan florist business in New Zealand and afar. We can offer same-day delivery around New Zealand if orders are placed by 2.00 pm weekdays and 11.00 am Saturdays and our international flower delivery service can also be same-day delivery.

Interflora New Zealand, Your Flower Experts

Written by the company

We're committed to delivering the freshest blooms available on the day in New Zealand and overseas.
Every bouquet sent with Interflora supports a local artisan florist to create gifts with passion, expertise, and the utmost care.
Creating Special Moments
It's all about making someone feel that little bit more wonderful. Helping you share that moment of connection is what gives us life.

Same-Day Delivery Worldwide

Interflora’s network of florists offer same day flower delivery throughout New Zealand

Interflora’s network of florists offer same day flower delivery throughout New Zealand
Order before 2pm on weekdays and 11am on Saturday for same-day delivery to most areas.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(8,172)

1,040 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

21 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

Thank you for taking the time to review us Susan. We appreciate this.

Rated 5 out of 5 stars

Beautiful bouquet delivered to my dear…

Beautiful bouquet delivered to my dear friend on her birthday. She was very happy.
Very easy to order online with great varieties to choose from

21 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so happy to hear that your friend loved the beautiful bouquet for her birthday! It's wonderful to know that you found the online ordering process easy and appreciated the variety of choices. Thank you for your kind feedback.

Rated 5 out of 5 stars

Delivered same day and was easy placing…

Delivered same day and was easy placing order. Thank you.

20 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so pleased to hear that your order was delivered on the same day and that you found the ordering process easy! Thank you for your kind words.

Rated 5 out of 5 stars

It was easy to select and order flowers…

It was easy to select and order flowers from Interflora. Customer service in navigating the website was prompt and appreciated.
Follow-up with confirmation of delivery is important.
Thank you.

20 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We are delighted to hear you had such a positive experience selecting and ordering flowers, and that our website navigation was helpful. We appreciate your feedback regarding delivery confirmation and are glad you found our service prompt.

Rated 5 out of 5 stars

Easy online ordering process

Easy online ordering process, arrangement when it arrived was beautiful and made my daughter's birthday extra special.

20 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so happy to hear that our easy online ordering process and beautiful arrangement helped make your daughter's birthday extra special! Thank you for your wonderful feedback.

Rated 3 out of 5 stars

The flowers were very nice but no card…

The flowers were very nice but no card arrived with them so the recipient didn't know who they were from!
It kind of spoilt the surprise and the reason for sending them.

18 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

Hi Mary thank you for taking the time to review us. We have checked your order and unfortunately there was no name included on the card message, it has been added in the customer field but not the card message.

Rated 5 out of 5 stars

So easy to choose a bouquet and put a…

So easy to choose a bouquet and put a personalized message. The delivered items were as described on the website, actually, looked amazing.thank you

19 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so pleased to hear you found it easy to choose a bouquet and personalize your message. It's wonderful to know the delivered items looked amazing and were as described! Thank you for your kind words.

Rated 5 out of 5 stars

In the last couple of weeks I have just…

In the last couple of weeks I have just your service twice and have been blown away with the excellent service, and the flowers and gifts have been amazing, thank you so much I’m very impressed

19 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We are so delighted to hear that you've been consistently impressed with our service and the quality of our flowers and gifts. Thank you for sharing your wonderful experience with us!

Rated 3 out of 5 stars

Flowers arrived at correct house but no…

Flowers arrived at correct house but no card. The card went to house in front of property....bit of a mix up.

19 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We understand your concern about the card being delivered to the wrong address. We are looking into this delivery mix-up to prevent it from happening again.

Rated 5 out of 5 stars

Well they were great flowers amd thanks…

Well they were great flowers amd thanks for the box of chocolates much appreciated

18 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so happy to hear that you enjoyed the flowers and appreciated the box of chocolates! Thank you for your kind feedback.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, a simple process to send flowers.

18 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so happy to hear that the delivery was fast and that you found the process of sending flowers simple! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Easy and straight forward

Easy and straight forward. Amazing quality.

18 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so glad you found our service easy and straightforward, and we appreciate you highlighting the amazing quality. Thank you for your kind words!

Rated 5 out of 5 stars

Birthday gift

Flowers delivery on time for a birthday gift
Is a beautiful bouquet.

17 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so happy to hear that the birthday gift was delivered on time and that you found the bouquet beautiful! Thank you for your wonderful feedback.

Rated 4 out of 5 stars

Grear service

Grear service. Thank you

18 March 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so glad to hear you had a great experience with our service. Thank you for your kind words!

Rated 5 out of 5 stars

My friend that receive the flowers was…

My friend that receive the flowers was blown away how beautiful they were

14 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so happy to hear that your friend was delighted by the beauty of the flowers! Thank you for sharing your positive experience.

Rated 4 out of 5 stars

Fast easy transaction online

Fast easy transaction online, THANKS 😊

13 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so glad to hear that you found our online transaction process fast and easy. We appreciate your positive feedback!

Rated 5 out of 5 stars

Lovely flowers

Lovely flowers , very timely delivery

15 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so happy to hear that you found the flowers lovely and that they were delivered in a timely manner. Thank you for your wonderful feedback; we truly appreciate it!

Rated 5 out of 5 stars

BIRTHDAY FLOWERS

Flowers were really nice, delivered on time and my granddaughter loved them.

15 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We're so happy to hear that the flowers were lovely and arrived on time! It's wonderful that your granddaughter loved them. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Brightened their day

The flowers were sent to family as there had been a bereavement in their family and I wanted them to know we were thinking of them.
The flowers brightened their day, so thank you for making the arrangement beautiful 💕

14 August 2026
Interflora New Zealand logo

Reply from Interflora New Zealand

We are so glad to hear that the flowers brightened their day during such a difficult time. Thank you for choosing us to convey your thoughts and for your kind words about the beautiful arrangement.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look