5 star product and 5 star service. They offered a competitive price for a rather expensive carpet. And from placing the order through to delivery we had regular proactive updates keeping us posted abo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
5 star product and 5 star service. They offered a competitive price for a rather expensive carpet. And from placing the order through to delivery we had regular proactive updates keeping us posted abo... See more
Company replied
Great customer service from Alice and carpet looks great. Shame the pricing wasn’t the most competitive but overall an impressive and efficient service.
Company replied
Customer service was excellent, very prompt replies to emails and they pulled out all the stops to get it to me as quickly as possible. The carpet is gorgeous.
Company replied
From the initial call to our delivery Sutton Interiors customer service has been outstanding. They went above and beyond to find a solution when we were looking for a carpet at short notice. They real... See more
Company replied
Established in 2005 as a small, family-run business, Interiors By Sutton has rapidly grown into one of the UK's premier providers of luxury carpets and bespoke designs, including custom stair runners. From our humble beginnings, our dedication to quality, craftsmanship, and personalised service has fueled our expansion, allowing us to offer an extensive range of premium carpet options tailored to meet the highest standards. As a family-owned and operated business, we understand the challenges of home renovation and redecoration, particularly when it comes to selecting the perfect carpet. That’s why we set out to create a seamless, one-stop shopping experience where you can find exactly what you need to enhance your interiors. Our goal is straightforward: to provide a curated selection of high-quality carpets that make your renovation process as smooth and enjoyable as possible. We offer samples to help you make informed decisions on color, texture, and design, ensuring your choice perfectly complements your vision. We proudly work with the same reputable suppliers as the big-name companies, guaranteeing top-tier quality in every carpet we offer. Unlike larger corporations, we maintain a hands-on approach to customer service. All aspects of our business, from sales to support, are managed in-house by our dedicated family and team, ensuring you receive the personalised attention you deserve. At Interiors By Sutton, we are committed to growing our presence while staying true to our roots, delivering exceptional carpets and unmatched service to homes across the UK.
Unit A7, Radshape Business Park, Shefford Road,, B6 4PL, Birmingham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service , delivered on time and kept me informed on the day of delivery , ringing ahead so I would be in .

Reply from Interiors By Sutton
Excellent customer service from point of purchase right up to delivery.

Reply from Interiors By Sutton
Great customer service from Alice and carpet looks great. Shame the pricing wasn’t the most competitive but overall an impressive and efficient service.

Reply from Interiors By Sutton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.