I have been using Interlenses to order my medical RGP lens since 2018. Their prices are very affordable, the ordering process very simple. The delivery to US takes time ; 2 to 3 weeks but there is ord... See more
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Review summary
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Reviews shaping this summary
The prices are amazing and the website is straight forward with no nonsense. The contacts I buy from the doctor I was being charged over $200 for 1 box then I come across this website and the same con... See more
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The website is user-friendly and there's various contact lenses options. The Customer support team is very professional, attentive and reply the very same day. I wound recommend and purchase again.... See more
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The process is easy and being updated on my order status is great! The price is also a major considering factor and even with the unlawful tarrifs that have been imposed on goods by the USA, I still f... See more
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Company details
Written by the company
Interlenses is a European online retailer of contact lenses and contact lens accessories. We pride ourselves in providing a quick and hassle free contact lens shopping experience, and we aim to become "Europe's contact lens store." We have a huge selection of contact lenses available, and we have the most sold products in stock. We sell the exact same lenses that you would receive from your local optical store or doctor's office; the only difference is our lower price. Trusted since 2007, we have clients all over the world.
Contact info
Rua Robalo Gouveia, 1 - 2º C, 1900-392, Lisbon, Portugal
- (+351) 935000517
- info@interlenses.com
- interlenses.com
4.4
Excellent
160 reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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Reply from Interlenses
Thank you for taking the time to make a review, it's much appreciated. We look forward to send lenses to you again later.
Interlenses saves me $$$
Very easy process and fast delivery. I save so much money using Interlenses.
3 March 2026
Reply from Interlenses
Thank you for taking the time to make a review, it's much appreciated. We look forward to send lenses to you again later.
Fantastic Communication
Interlenses was really fantastic about communicating their status regarding orders being shipped to the US. They emailed promptly to answer my initial question about whether their shipping had resumed, and then emailed updates as they happened. I was very pleased!
3 March 2026
Reply from Interlenses
Thank you for taking the time to make a review, it's much appreciated. We look forward to send lenses to you again later.
Order never delivered , no reply
I bought the product and they never sent me it , they also dont reply at all , i dont understand
3 March 2026
Reply from Interlenses
Hello Antonio, we sent a 2nd package (and shipping email) to you May 22, hope you receive your lenses soon
I was able to purchase my usual contact…
I was able to purchase my usual contact lenses for less expense. The order was correct and arrived very quickly.
2 March 2026
Reply from Interlenses
Thank you for taking the time to make a review, it's much appreciated. We look forward to send lenses to you again later.
Wonderful!
This is my third time ordering and it has been great! They are quick to ship and I have had no issues.
19 February 2026
Reply from Interlenses
Thank you for taking the time to make a review, it's much appreciated. We look forward to send lenses to you again later.
Good purchase experience
Great selection of products at good prices, received in Montana after 12 days.
8 February 2026
Reply from Interlenses
Thank you for taking the time to make a review, it's much appreciated. We look forward to send lenses to you again later.
The product has never arrived
The product has never arrived. When I entered the address in your system the full address was shown, but by the time it got to the confirmation notice a critical line on the address disappeared. I did not realise this until I got the notice that the order had been delivered, which of course it was not.
13 January 2026
Reply from Interlenses
Hello Lisa,
according to the tracking in https://parcelsapp.com/en/tracking/LA132433093PT the last entry is from February 5 where it says "Handover item to delivery agent (Inb) Panama, Domicilio Calidonia"
As the tracking does not say that the package has been returned to us, we recommend that you contact your local post office or the Customs office to know more.
This lenses is 100% good for swimming
My friend bought me the pack and I will never change this type of lenses
21 November 2025
Reply from Interlenses
Hello Julian, thank you for taking the time to make a review.
We normally don't recommend swimming with contact lenses on, but if you use a set of swimming glasses it should be OK.
Count twice
I didn't know I only ordered half a year. Some clarity would be appreciated on quantity counts in the checkout cart.
7 April 2025
Reply from Interlenses
Hello Chuck, on most lenses you will see a number after the lens name, this indicates how many lenses are in the box. We also inform another place in the product page how many lenses are in the box.
Excellent easy to use service
Excellent easy to use service. Arrived within the timescale shown
19 November 2025
Reply from Interlenses
Thank you for taking the time to make a review, it's much appreciated. We look forward to send lenses to you again later.
My contacts got stuck in US Customs…
My contacts got stuck in US Customs because Interlenses could not provide them with the Device Listing Number, required to import medical devices into the US. As a result, DHL could not release them to me and had to return them to the originator. I’m out several hundred dollars.
7 November 2025
The correct lenses I have got
24 October 2025
Reply from Interlenses
Thank you for taking the time to make a review, it's much appreciated. We look forward to send lenses to you again later.
There was problems with shipping delays…
There was problems with shipping delays because of the new tariffs. They helped reroute the shipping to another carrier. They emailed me throughout the entire process. They even credited me the extra tariff I had to pay in COD. Great service and always gets delivered. Top notch company and the only one I’ll use.
24 October 2025
Reply from Interlenses
Thank you for taking the time to make a review, it's much appreciated. We look forward to send lenses to you again later.
Reply from Interlenses
Dear client,
Thank you so much for your kind words and support. We truly appreciate it.
We’re glad to hear that you feel satisfied with your purchase. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Sonia
Ordered once for the US
Ordered one time for delivery in the US, all good.
18 September 2025
Unprompted review
Reply from Interlenses
Dear client
Thank you so much for your kind words and support. We truly appreciate it.
We’re glad to hear that you feel satisfied with your purchase. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Sonia
You never sent me my product
You never sent me my product. It’s been months. I already requested a refund through my credit card company. You guys are terrible.
Thx for your reply but I don’t live in Dallas Texas 🤣 my order was never asked to be sent there. You all are literally a scam. First you tried to send it to the east coast now Texas. You should close. You all have no business taking peoples money.
I have recorded and documented all of our communications. After multiple inquiries you all replied that you did not know when my contacts would be send due to tariffs and regulations. Then the day after I filed a claim with my credit card company you miraculously said you already sent them. In less than 24 hours you went from you didn’t know when they would be sent to oh they were sent already. To the wrong address at that.
UPS had no record of you sending me anything nor will they disclose your shipping information because that is a breech of privacy. You can’t even send me a legit tracking number. No one can wait 3+ months for contacts. What a joke!
3rd response: per your own tracking number my package never left Portugal 😄 and now is being sent back to you. If you expect US customers to travel to Portugal to pick up contacts you are ridiculous.
19 September 2025
Reply from Interlenses
Dear client,
please disregard our previous reply, it was the incorrect tracking number.
Your order was shipped with UPS - Tracking number 1ZVF30900434663350 shipped September 22. UPS asked us for further information, and we replied. However, UPS never sent the package out of Portugal
You can see the package movement here:
https://www.ups.com/track?loc=en_US&requester=ST/
We have not yet received the package back.
This is an unfortunate situation, but we are not responsible for that USP never sent the package to the US.
You have asked for a chargeback, and we have informed our payment processor that they can refund your payment.
Best regards
Interlenses Customer Support Team
I never received my purchase
I never received my purchase. No response when emailed customer service.
In response to Interlenses. UPS did not request any information from me!
22 September 2025
Reply from Interlenses
Dear client,
Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.
We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.
We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.
Best regards
Interlenses Customer Support Team
Can no longer get orders shipped to the…
Can no longer get orders shipped to the US. Paid extra to have ups deliver and order was deemed undeliverable so it was reportedly destroyed. I asked Interlenses for some kind of refund and was ignored. I understand I was taking a risk so I only lost about $120.00
23 September 2025
Reply from Interlenses
Dear client,
Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.
We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.
We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.
Best regards
Interlenses Customer Support Team
Reply from Interlenses
Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.
We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.
We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.
Best regards
Interlenses Customer Support Team
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