Intermedia Reviews 1,091

Great service. Never had a problem.

Delivery and receipt of emails was disturbed for odd reasons. I called, spoke to technical support and was helped immediately. Real people, no computer , no waiting line. Just perfect. Thank you for such service in today's world.

Reno was excellent in every way….courteous, efficient, and effective. He gets a five star rating from me!!

I love the staff of Intermedia. Very knowledgeable and they get the job done! My issues are always resolved quickly.

Awesome technical support, very knowledgeable and patient!

Anaisiek was very helpful, patient and thorough and solved several layered technical issues.

Love to have real people help me through my issues. I always get things resolved before I get off the phone.

I wasn't receiving any of my emails on my computer. I called Intermedia and a tech solved my problem very quickly! I now understand why that happened.

Since switching from Nextiva to Intermedia, I have a lower bill, better technical support, more control over our office's devices, and a much easier-to-use dashboard. Plus the live call onboarding to help me set up the PBX was much appreciated. I'm glad I found this company.

Intermedia was responsive and addressed our questions and concerns promptly.

Technical support at its very very best. The technician was patient, polite, super helpful.

The Intermedia phone and fax system is incredibly good and robust enough programming wise to accomplish all our needs. Costco gave a great discount with Intermedia and we are very pleased with our business solution with them. The VoIP phone system and hardware are great also. Price is very competitive and good.

My company email was down and we cannot receive or send to outside the network.
We called up and got immediate help. Even though the problem wasn't on their side, we received clear instructions of what to do and tell our hosting provider to get it fixed.

Due to new insurance guidelines, I needed to enable 2-factor authentication for the users in my organization. Jennifer provided excellent support and was very friendly. Intermedia has the best support in the business and they always have answers for me.

Lauren was great to work with, and was very patient and informative. Took the time to help resolve our technical issues, and really seemed to care about us. Thanks again Lauren, we appreciate you!

Amazing customer service! Even when I called multiple times. Dennis was extremely helpful and deserves a raise!! I did not have the proper credentials, so he correctly denied my request and only provided limited information. Very impressed with their adherence to internal controls, while also being very kind and helpful!

Fantastic technical support.
Quick and easy to resolve any issues and get answers to product questions. Intermedia has one of the best service and support organizations. Very happy to use their products and services.

I've been a Partner for 5 years....

and it's THE BEST partnership I have! Intermedia is everything they claim to be. A leader in the space, rapidly innovating, all with an uptime SLA that makes the competition blush.

and they deliver. Every day. Every. Single. Day.

Had an issue with e-mail; contacted customer service and they walked my tech through solving the issue in no time. Awesome! Thank you!

For eight years we were pleased with Intermedia. When they failed to respond to our request to update our system as we were moving, we cancelled, (04/27/22) or should I say we tried. May 9, they auto debited our account. We contacted them reminding them we cancelled. Today, 6/6/22, they debited our card again. After speaking to customer service, they agreed that I tried to cancel in May, agreed to refund June, - stated the request was "not confirmed" by them so they refused to refund May. (Phone Lines were ported from them 04/28/22). Other than knowingly and fraudulently charging two months of service after canceling, they would have received 5 stars.