Intermedia Reviews 1,091

I made the mistake of choosing intermedia for my office as I have connected phone systems for call centers, offices accross the US, and I felt I had the experience to take on this task. It had been a few years so I did some research and found intermedia is #1, so I took a chance and once I paid the initial sign up cost in March, every single step has been riddled with problems some of which almost cost me my job.

I am at a loss as to why this company is even in the top 10 when I have done business with all of the competition and all of their combined issues would not amount to a fraction of what this company has put me through.

Intermedia asked that my prior review be taken down provided they take steps to make this right, I agreed and took down the review and they have not followed through with anything. As of now, we are captive and have no choice but to continue paying them because we are so fed up with dealing with them that it costs less to just pay them than dedicate an employee to manage our account for them.

My first review describes porting issues that shut our company's phone line down for weeks because they submitted the wrong company name in the porting requests, they stopped responding to our calls, tried to affix blame on me as the reason for the delay. They employ one of those email systems that email you, but in order to reply you have to sign onto their system and communicate using their platform which only works if you can sign in and also give them complete control over what was said and when and they are able to change any of those things SO TAKE SCREENSHOTS OF EVERYTHING to cover your a...Because they will use that against you if you have a superior--they embody that sentiment.

Most recently I wanted to add company contacts into the system (simple right?) and was passed to two different departments, after days of back and forth I was told to contact the sales department and I finally just let go. We just can't afford the manpower to endure such a process for every single feature they say they provide.

When we signed on we agreed to $120/month. Our first bill was over $340 and they keep charging $240 every month negating our initial reason to go with them as a cost saving option. We spend more to have far less and we can't do anything about it because we need our phones to work and the two weeks we endured without a phone is a likely outcome if we cancel.

I hope this saves the next guy his job by going with anyone else.

I had a problem preventing me from sending email on an account recently hosted by Intermedia from the IOS phone. After a frustrating hour trying to reenter the credentials, I tried to log in to Hostpilot Admin only to find that because we changed passwords on the corp. email address I got locked out. Then I called Joel again because he did such a excellent job previously. He patiently walked me through credential settings on IOS and made changes until we got things working. It was a corrupt profile. I would have never found the issue on my own and he saved me hours of frustration. Again. This is tech support at its finest. In addition, he explained the Office 365 licensing through Intermedia which encouraged me to talk to sales about using Intermedia licensing.

The best customer support I have ever received anywhere!!!!

Their level of customer service (in my experience), is excellent. The issue I called them with, was actually down to a third party and my Customer Service provider could have "passed the buck" back ....but he stuck with it all the way through to the end, until the issue was resolved.

Great product backed up by quick & prompt service

Ernesto is an asset to Intermedia. It was a pleasure speaking with him. He is very knowledgeable and resolved my questions quickly. Customer service from Ernesto is top notch.

Charged for services they never turned on. When I discovered the charges, I called, they agreed it was a billing error, ...after hours of calls was informed their policy doesn't allow refunds. So they took money from my credit card for over12 months, but didn't provide the service. No cost to them, just taking money for something they never provided. i.e. stealing.

This company is not efficient! Bruce and Gerald are genuinely not equipped to do a job. I first spoke to Bruce and when he would not put in any energy to resolve my issue so I asked to speak to a manager. Bruce sent me to Gerald the "Team Captain". This was my 4th time on the phone with their tech support and leaving the call in the same state as I was before. In the end they were trying to charge me $81 for a new number that I didn't order. When I asked about the random number on the screen, that was not mine, he responded, "don't worry about it". They did not resolve my issue and were being difficult, it was shameful.

Proactively called me this morning to update me about an email issue I have had. Escalated and resolved all of my concerns within 45 min, including a follow up call to confirm all was in order. Wow.

Customer service technician did a good job

Help from Intermedia.com support

This company is a scam. I was searching for an internet phone service to manage my small business, and I just so happen to stumble upon Intermedia. I wish I never did. Technical support couldn't solve my problem and forgot to call me back several times. I simply wanted to use fax and SMS messaging. Nope, but instead lets upgrade you to "Pro membership" so you can get messaging enabled. That'll be another $27. This company will upcharge the sh#@ out of you. Administrative surcharges, emergency surcharges, you name it and you'll be charged. Save your time and money. PLEASE look somewhere else.

Intermedia's customer support has been second to none in all the years we've worked with them. Its quick and easy to get tech support on the phone, they are always pleasant to work with and they always resolve the issue quickly. I wish every company provided this level of service.

I have been calling for two weeks now to get our 800# fixed and to stay forwarded to our local number. They can fix the problem, but they can't keep it fixed. I have to verify the 800# is being forwarded several times a day to make sure we can receive customer calls. Almost every day, it is not working. So I have to call the Support line and wait on hold for over an hour on and off.
Requests for a supervisor are useless. No one calls back and the "supervisor" is too busy. We've been with Accessline for years, but now that it is Intermedia, it's terrible.

Great support, helpful and knowledgeable

Fast and courteous

Bo itial contact with Sales and my last contact with Support resulted in Excellent Service. If my income issues are resolved, I would enjoy returning to service with Intermedia!

I worked with AMAN GAUTAUM today and he was absolutely wonderful. I have been trying to get my microsoft outlook fixed since October, 2022. After over 30 hours of calls with my exchange host, Microsoft and the Geek Squad was here to work on my computer 3 times...AMAN is the one who FINALLY FIXED it and completed the task of getting it to work. He was incredibly efficient, patient and extremely knowledgeable. I can't say enough wonderful things about AMAN....he saved me from over 3 months of frustration and trying to get this fixed.
THANK YOU AMAN...you are a lifesaver.
Kathy Behne

I was assisted by Mangal D at Intermedia. He was very helpful and with his assistance we were able to activate the token for the MFA rollout for my Outlook access. He explained everything clearly as we went along and answered all my questions. The process went very smoothly and efficiently.