Intermountainhealthcare Reviews 

Absolute worst experience I have had in my life. Stop chatting with each other like it’s recess in elementary, and actually do your job. I spent 3 hours waiting to be seen, and another 2 hours waiting for the doctor.

Great in-hospital service (doctors, nurses), but IHC is a terrible company.

Before service: "Yes, the Spanish Fork IHC hospital will bill the same as Utah Valley Hospital in Provo. We are the same company, so we bill the same across our hospital chain. We have our ducks in a row with our insurance contracts..."

After service: "Oh, the Spanish Fork hospital is out of network with your insurance, even though all the rest of the IHC network is not (because we haven't gotten off our tail to make it happen)? Tough beans, that will be an extra $5000 dollars please."

Time to even run your bills? 6 months minimum. So we get to wonder, and stress, call IHC again and again, call insurance again and again...

Go anywhere else with decent service. Go to the Payson hospital (MVH). They won't abuse you.

Where do I begin this review? I can’t say enough good things about provo labor and delivery and mom/baby unit at intermountain hospital! My labor experience wasn’t the greatest, but the staff made it all so much better. They gave me a wonderful experience that I can share with my friends and family for a life time. I came into the hospital at 6am on June, 22nd. Cynthia Labor and Delivery was our first nurse. She was so kind and amazing! When my labor started she was right next to me to make sure I was comfortable. Dr. Rose was the anesthesiologist who gave me the epidural. I was told by many friends and family how the epidural is so painful. Dr. Rose, came into my room and had me laughing before she started and after she was all done. She was making jokes and singing well giving me the epidural. I can say the whole time I never felt any pain. She was so amazing! my husband and I quote the little things she said. I brag to people how amazing she was. I’m truly so thankful for the fun memories she gave me. not many people can say that about their epidural. Our next amazing nursery was Kanzy. After many hours of labor we found out I needed a C-Section. I was so upset and worried when I found out. I cried, because I didn’t want a C-section, but I was willing to do whatever it took to make sure my baby was going to come into this world healthy. While I was crying my Nurse Kanzy, looked at me and told me she was going to be with me the whole time in the OR. I was so thankful for those kind words. After she had said that I felt so much better. I knew not only was I in good hands, but so was my baby. Kanzy was so patient and kind with me. She truly has an amazing heart. While I was in the OR I had another anesthesiologist who helped take care of me. I feel horrible because I can’t remember his name. I wish I wrote it down. However, I remember him being so kind while I was scared out of my mind. I had horrible shakes in my arms and he was trying to calm me and told me the shakes are totally normal to have. I was very thankful to have such a caring person looking after me. Our next nurse was Jenny in Mom/baby until. I just have no worlds for how amazing she was. We where lucky enough to have her take care of us two night in a row. She was sweet and loving toward us and we just loved her. Our next nurse was Raelynn. Raelynn was and is such a sweetheart! I felt so bad for her! we where such a needy family and she always came into our room with a smile and was so happy to help us. She took care of us three days in a row. My husband, baby, and I felt so lucky to have her take care of us for three days! When she helped me to the car I so badly wanted to give her a hug. I was in a lot of pain and needed to sit down right away. So, I didn’t get a chance to hug and thank her for taking care of us. I wish I could have given her the biggest hug! The last nurse to take care of us was Tabatha. She was so cute and funny! she kept us laughing for sure! She took care of us on our last night in the hospital. I was so thankful for her little jokes. She kept me smiling while our baby was keeping us up at night. Cynthia, Kanzy, Jenny, Raelynn, and Tabatha, Are such amazing, care, wonderful, sweet people! I truly don’t know how I got so lucky. I’m sure all the staff at Intermountain Hospital are all amazing, but I for sure got the best staff. When we were driving away from the hospital, I cried for many reasons. I cried because we were moving onto the next chapter of our lives and I couldn’t be happier. I also cried because I was so thankful for the Nurse’s and Doctors I had to take care of us. I was truly going to miss seeing them all. I tell everyone how amazing the staff is and how anyone and everone would be so lucky to be at this hospital! I can’t say this enough, Thank you to all the nurses and Doctors who help bring my baby into this world and thank you for taking such good care of us. Thank you!
Love, The Ricks

This company is a joke. Doctors are leaving left and right. Prices are outeageous! Just took my elderly mom in and we were treated like we were in full blown pandemic! The 2 girls at the front were practically in haz mat suits! Didn't want to let me go in with her. She isn't always steady on her feet. Made me wear their masks, mine is better. Hate this place!

Astounding that Intermountain would charge more for a Telehealth visit.

Intermountain Health care is the worst! I received a random bill from them in the mail today, except it was not from Intermountain Healthcare it was from a collection agency for $275.00
I have no idea where this bill came from as I never received an initial bill from Intermountain themselves, so now I need to call intermountain to figure out why their billing is so terrible. What kind of organization just immediately sends a bill to collections? I have resided at the same residence for a while now so I would have received my standard bill, had they sent it out.

Intermountain healthcare, after a minute I found they are a cult. A religious org pretending to treat the sick. When in fact they are the brain damaged, people we all pity in quiet.
I can't get out of the bad decision I made. Being lied to really pisseseoff.
I saw Dr. Prlot. Beware I believe he isn't a doctor.
Just my observation after living 70 yrs.
I've dealt with Quacks before... He takes the cake

The Billing department for IHC consistently over charges me due to their incompetence. I have to verify ever bill they send me and usually, the bills are wrong. My insurance provider and I were hung up on during phone calls twice today by the IHC billing representatives. Less than 1 star service!

IHC has one of the worst billing setups I have ever seen! As per the statement you get, you must set up a payment plan. I called into make said payment plan but after being in their automated system fir over 15 minutes, I hung up and just wrote on my statement I would make a $25 month payment. I included my payment. I did this for 5 months and then got a letter from a collection company stating IHC was turning me over to collections ( my original bill was less than $500). If they want you to set up a payment plan, they need to make sure they have enough staff to set up the payment plan!

My daughter was in labor and ready to give birth to our granddaughter, My husband and I in anticipation drove up to the Hospital to be with her. As we came to the nurses station, she let us know that only 2 people were aloud in there with her, her husband and one of us...My husband and daughter are very close so I told my husband to go in and I would wait out in the waiting room. The nurse very coldy replied, "Uh no, you will have to wait out in the car, and you won't be able to come back in to see her once she's born because only the same two people can be there the whole time." I was stunned! You mean to tell me that a place that has HealthCARE in their name is going to send grandma out to sit in a freezing car and not allow her to come back in and trade someone off to see their own daughter and granddaughter??? Blown away at the logic in all of this!! You have strangers with gowns, gloves, and masks able to be in there with her, but you can't allow the mother put these things on and be there as well?? In America land of the Free

I had surgery, then a week later spent another 6 days in the hospital. Not 1 call from my PCP. Also they LOST my FMLA paperwork which delayed me going back to work. They say someone will call me bk and don't. Now I can't get through. I'm done. Go elsewhere.

Three week wait to get seen for an earache. Need I say more?

All they care about is money for themselves. They keep wages low and get rid of the higher paid nurses with experience just so they can get bigger bonuses and build more. The doctors are good but the corporate heads are politicians.

Worst hospital experience Orem community is sorry staffed and not equipped to deal with anything kitchen was awful food was awful staff and nursing so rude

If I could give them zero stars I would. Their billing department is the worst I have ever dealt with. If I had another option in Utah for pediatric cardiology I would never use IHC. We had set up a payment plan after our baby's hospitalization. About 6 months into it, they changed it from auto pay to online pay without even notifying us. I got an email 2 days before Christmas stating that if we didn't pay we would be sent to collections...Merry Christmas. I called them to see what had happened and they blamed it all on me stating that I had changed it on my online account. I enrolled for a payment plan over the phone and never had created a online account until last week when I received the email from them. From August to December, I never received a statement via email or mail saying a payment had been missed. Terrible customer service and a terrible company!!

I had surgery almost a year ago. My insurance didnt pay because the hospital didnt send them an invoice of the implants, my insurance company said that is required as in "contract" with them, then the hospital agreed if the insurance company will send "confidentiality agreement" they will send the invoice, that was 3 months ago. Which they did even though they werent required to do so under contract with this hospital. This is $42k bill hanging over my head (the patient) for 50 weeks now. And if they don't resubmit by the one year mark I could be responsible for this $42k. I have called I have had them on 3way calls with insurance co. I have called once or twice a month since March, I have begged for help but yet get brushed off with them saying "its being taking care of".
This exact thing happened in 2017 same thing with my back surgery but it was worst then they were billing me for $22k every month for this and at the last moment they received their money.
For the life of me I cant understand why a Hospital that is suppose to help people get better, care for people's well being lets them suffer with anxiety and stress for monthes on end. This is a lot money I can't afford this. I'm retired.

So far I’ve been on hold for 70 min awaiting a rep. To get my child added to the my health app to check Covid results. As a previous employee: IHC pays nurses the lowest wage in Utah, yet housing prices are excessively. High. They are non-profit and make TOOOOO much $ so they are buying hospitals in Nevada & South Dakota. All while GROSSLY understaffing, underpaying, & paying MILLIONS in bonuses alone to Marc Harrison & board of directors. It’s an obscene form of greed and provides lower quality of care due to short staffing & low pay for the employees. There is no reason I’m on hold for over an hour with a recording saying I may be on hold for 3 HOURS. WISH I could give zero stars... Marc Harrison ruined this healthcare system so watch out Nevada & South Dakota... Marc is coming for you.

had blood work ordered by Dr. Dalrymple. Had an ma contact me to inform me of my dangerously high cholesterol. Wanted to set up a video visit. I requested a real visit and she seemed very put off.
Arrived for my office visit and was told I need to sign myself in on my own phone. I explained I would rather not hit unknown links on my personal phone. I was told it is a corporate decision. I left the building and am changing my families provider to a company that is more concerned with their patients.

This is the most incompetent hospital i have ever been to. A 5 yr old could do a better job i have never had a place that everytime I HAD to go there it was the worst experience of my life. The people there running the computers are the dummest i have ever dealt with.

I'm currently pregnant with some health complications. I have reached out for help and advice, but am just being put off because it doesn't work with their schedules. I'm not dying, yet, so it's ok for me to be miserable. I wish I had other healthcare options on my insurance plan because then I could be done with Intermountain.