Internxt Reviews 1,317

In February 2025, I subscribed to the lifetime 10TB offer. But what for? The Internxt Drive function is so buggy that the synchronization of 80,000 files (28 GB) never completes, even after leaving the software running for WEEKS (with a 1GBps internet connection) and never reaches completion. Tests with small batches of files show unacceptable bugs: the software loses control as soon as you rename a folder, files are lost, etc. You just have to look at the logs to see that the software chains error after error. I've tried every new version of Internxt-Drive, to no avail. So I fell back on the "backup" function which, although minimalist, worked well. But Internxt has removed this feature from my account, without reason and without warning, and does not respond to my requests for reactivation. So, I have 10TB but... I can't do anything with it! According to this logic, they could propose petabytes! This is what you call a scam. Avoid this provider.
EDIT: they finally answered after my post on Trustpilot... They explained me that the backup functionality was not available in plans purchased through the Stacksocial channel although the functionality was 'unintentionally available' for a while. I paid for an extra 'conventional' lifetime plan and could create a backup that... I can't download because of a bug on the client. I will revise my opinion here when problems will be solved because my 10TB are still perfectly useless.

Couldn't resist a great deal for their Drive which gives a lot of storage. Client-side encryption and EU hosting are a must for me personally so this is great. So far I've uploaded 2.64 Terabytes in a couple of days and also tested downloading some of it back and all seems well!

Bought last year a lifetime 2TB cloud storage. It stored the data, but retrieving the data looks to be a problem from time to time. After complain received days later a message that there was downtime. Bad luck you think, but I see nowadays more problems when getting the data when I need it.

If Internxt is not able to provide the service the client paid for, then the system is just garbage and refund should be on its place imho.

UPD They answered me October 17th (after 2.5 weeks), I got refund, so I up my rate to 3/5. Below my original experience. Once again: be careful when canceling an order, and be sure to request a refund, it is not automatic.

I signed up for an annual subscription for €53.98 on September 30th (Invoice number INXT-49226 btw). I immediately unlinked my card because I wasn't sure I'd continue using the service. And I got my Free plan back immediately.
The company COMPLETELY ignores all inquiries—zero response via Intercom. Zero response via email `hello`. They simply took my money. And yet they write about a "30-day money-back guarantee" on the homepage.
A scam, in a word.

Great customer support, very knowledgeable and responsive. Nathan in particular did an excellent job in a not very well documented issue.

I'll say right away that the service is good, the design is nice, but the support for this service is something terrible and bad. You won't get a response from support. I want to return the 1 TB tariff plan that I canceled. At first, I thought that if I canceled the subscription (this works for all services), it would work until the end of the paid period so that auto-renewal wouldn't work, but no, I canceled and lost access to my TB because I bought 1 terabyte here for use. I demand that they extend it until 2027.

Big thanks to Jhonatan from internxt's service centre, who was able to fix my problem. Very professional, polite and solution oriented. I'm very happy with my purchase - can recommend!

Great customer service, price and private drive. Hopefully more people will become aware of how important it is to have such an open source service.

Finally, a cloud service that actually puts privacy first—Internxt is a game-changer

Jonathan from Internet customer support helped me to understand their prices and uses. Even though I could not buy their plan this time, the interaction was very good, and he did understand my needs and explained me clearly.

I paid for 5TB of backup storage in Feb 2025. That is what I received I still have many gigs of data in it but as of Aug/Sep I can no longer backup my files as the feature was turned off and they want me to pay more money to RE-enable it. I have emailed them but now my email address is blocked. All I wanted is for the feature to be turned on. I am now looking into legal action as backup was included when I purchased the plan from Internxt.com.

Nathan, my customer service rep was awesome! Not only did he assist me in my matter (a 30-day refund, which was honored) but the process was smooth. Prior to the refund he offered to get me in contact with support and assist with any issues I may need.

The platform itself performed quite well on the browser and the speed was acceptable.

You can safely give Internxt a chance :)

I purchased a Lifetime 2 TB plan from Internxt in 2024, expecting reliable backups. Instead, the service has been unstable from the very beginning: uploads fail, sync doesn’t work, and backups cannot be completed. Even after updates and promises from support (including a partial refund as acknowledgment), nothing has improved.

Internxt is unreliable and unstable. After a year, the core function — secure backup — still doesn’t work. My advice: don’t fall for vague promises. If it doesn’t work, demand fixes or a refund and escalate to consumer protection authorities. Only collective pressure will make this company accountable.

Contraté la suscripción de 3 TB y al inicio tuve un problema técnico. Es cierto que el soporte tardó unas 24 horas en responder y casi caigo en el error de dar por buenas las reseñas negativas que había leído sobre la atención al cliente. Sin embargo, esta mañana me atendió un técnico llamado Nathan, cuya profesionalidad, amabilidad y dedicación fueron excepcionales. En apenas 30 minutos me ayudó a configurar todo, me dio valiosos consejos y me ofreció su ayuda para futuras incidencias. Estoy muy contento y agradecido con el servicio recibido.
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I subscribed to the 3 TB plan and had a technical issue at the beginning. It’s true that support took about 24 hours to reply, and I almost fell into the mistake of believing the negative reviews I had read about their customer service. However, this morning I was assisted by a technician named Nathan, whose professionalism, kindness, and dedication were outstanding. In just 30 minutes he helped me set everything up, gave me valuable advice, and offered his help for any future issues. I’m very happy and grateful for the service I received.

I used to be a fan of Internxt and gave it 5 stars, but now this company works weirdly. There are lots of bugs on the drive, and they are breaking their promises. Three or four years ago, they promised everything would be included in the lifetime plan, but now they are asking me to upgrade and also to buy more plans. I am losing trust and feel guilty for recommending it to my friends. They don't answer any emails, or it takes months for them to reply.

I was having a technical issue with my accountand it was troubleshot and fixed and I couldn't be happier!

If things don't improve in the coming days, I'm going to ask for a refund. I bought the lifelime 1TB recently, and on the website it says it comes with Antivirus and VPN, but those options are not available, and the app tells me I need to upgrade to get those options.
I contacted support several days ago, and there hasn't been a reply, even if the automatic reply says that the average reply time is 3 hours. Well I have been waiting for 5 days, and still nothing.
Also uploading a few GB to the cloud took FOREVER (days).

I had installation issues due to my lack of computer skills. Internxt was quick to offer personal technical support and resolved the issue which I greatly appreciate! Thank you again!

Tried their Linux antivirus on a test server. I like that it keeps detailed logs — makes it easy to see what it’s doing without having to dig through the system manually.