InterServer Reviews 2,417

Bad news: if you were excited by their advertising that indicated that the services were 99.9% uptime, then I tell you that in less than a month, we already have 5 open tickets. The latest: SERVER OFFLINE. DOWN. All this without sending us any change or maintenance alert.

A month ago when we changed IMH for Interserver and contracted a plan, the problems began and they indicated that they had actually detected problems with a service (direct admin and that the fault was DA) and that they could see about changing servers. I didn't want to make the change because I understood that it was just a DA related issue and I was already doing the migration, which was complicated by issues with interserver.
Now I see that the problem is something else: probable overselling of services, or serious problems with the hardware.

The problem is that the support staff—against all logic—insisted the problem was ours, when it clearly wasn't. They even had the nerve to show us that the server was operational.
Look:
Ticket DNO-210-75595
On Hold
Created: January 26, 2026 07:28 AM
Updated: January 28, 2026 20:54 PM
-------------------------
Posted on: January 26, 2026 08:42 AM
Hello,
The webhosting server uptime is 183 days currently:
[root@vda7800 ~]# uptime
08:35:33 up 183 days, 4:31,
it is up and running and there were no outages related to this server.
All webhosting accounts are limited in resource usage. All details regarding the webhosting packages and their limits can be found here:
interserver net [...] /webhosting/boost
When your webhosting account is hitting resource limits - timeout errors may appear instead of the expected website content.
I would recommend you to carefully check the resource usage for your hosted websites and see if the webhosting account requires upgrade.
Check this and let us know if you need anything else.
Kind regards,
Dmitry Oronov
InterServer, Inc
---------------------------
It's a shame Dimitri says that without looking into anything. All we had on that hosting was a static website and four (4) email accounts. But oh well, that's how it is: it's always the client's fault. How convenient!...

Only when we pressured them and showed them evidence confirming the constant downtime, observed from different parts of the world, did they offer to switch our hosting to another server, which confirms our suspicion: that service was unreliable. What a shame!

Start Time End Time Down Maintenance
27 Jan 11:30 Ongoing... 52min No
27 Jan 07:43 27 Jan 07:44 1min No
27 Jan 01:48 27 Jan 02:07 19min No

Today I found this reply to our experience with interserver:

"Reply from InterServer
3 days ago
Hi Javier, we’re sorry to hear about the issues you’ve experienced. This isn’t the level of reliability we aim to provide, and we haven’t identified any hardware faults or overselling related to your account. Please reach out to our support team with the ticket details so we can review the incidents and clarify what occurred."
Okay, take your time, and when you're clear on what's happening with that server, let us know!
Cheers!

InterServer provides an excellent services. I'm using bothe the Shared Hosting and VPS, and both are excellent. Their Customer Support service is also outstanding which responds properly and timely, several times they respond at the same time even in case of tickets.

This is the best hosting service provider. Quality service, quick support and 99.9 percent uptime assured. Great support from Billing depart, Thank You Nagendra Babu for relentless support

I’ve been using InterServer since 2021. I purchased my VPS specifically because it clearly included a free DirectAdmin license.

Now suddenly, my DirectAdmin login shows EXPIRED on the VPS.

What’s confusing is that inside my InterServer client area, the DirectAdmin license still appears as free and active, yet on the actual server it’s disabled. This contradiction is frustrating.

Any internal changes between InterServer and DirectAdmin are not the customer’s responsibility. I made my purchase decision based on what was promised at checkout.

I run real business systems on this VPS. Unexpected license expiration directly affects operations.

If InterServer can continue providing the service as originally agreed, I’m willing to renew next month. Otherwise, I’ll move to another provider that honors commitments.

Transparency and consistency matter — especially for long-term customers.

Speed of answering. Effort to resolve issue.

I am a nonprofit rep, and I have interacted with the InterServer support team many times, either via online chat, email, or through a ticket in my account. Overall, InterServer has always promptly answered my questions and resolved issues. Most recently, NagendraI responded to my email request and helped me in a timely manner. I really appreciate InterServer's consistent, high-quality support.

terrible support. Server becomes unavailable every several days. To get it back online I have to wait support for 3-5 hours, sometimes more.

HAVING MY ISSUE SOLVE, AND GETTING AN UNDERSTANDING OF WHAT CAUSED IT.

I have changed many providers, and I always come back to InterServer. In my opinion, it is the best provider that currently exists. I have been using both VPS and Shared Hosting plans, and they have worked very well. I never had any problems, never experienced errors, and all packages are super fast, unlike my experience with other providers. The support team is also extremely professional. I strongly recommend InterServer.

Their maintenance broke booting and we are not getting support to fix for about 2 days

Excellent support, within minutes i got guidence / reply for my quries. Keep it up, thanks for the prompt support.

Don't trust the advice or actions. The technical ability of the staff varies considerably. Keep a daily backup.

When they perform maintenance, they schedule and inform customers, but they don't meet the maintenance deadlines. They change dates and times, inconveniencing their customers by leaving them without service for as long as they want, demanding only patience. They don't solve problems; they only provide information when and how they want, and they lie to customers. Their customer service and technical support are terrible. If their services are critical, don't hire them.

Ikechuchkwu.
I ran into issues with adding my debit card to interserver.net. With mere chat on the website, a ticket was created and within minutes, the issue was resolved. I called this "rapid response"!

As a customer, I did not have a positive experience with this service provider. I got a fully managed VPS with 8 slices and experienced worse service in 2026.

The setup was so quick, but it was not right because rushing the setup without the right configuration puts you at 100% risk.

I am still not sure about the company's level 2 tech support with their skills because they don't know what they are doing with the VPS. My VPS is always unavailable, and why I asked last time; they said the VPS was frozen. I asked them why it was frozen, and they said they don't have logs. Then asked them why there is no log. They said it hadn't been configured yet.

They look very affordable, but the quality is not GOOD. I just shared my experience with them.

Suparno Biswas was so helpful, he took his time and helped me understand what i was doing wrong and did not hesitate to assist in anyway he could, excellent help and customer support!

Great company, I've been using them for dedicated machine services for a few years and they are hands down my favorite. Customer support is typically very quick to resolve issues and understanding of what you're trying to get done. Pricing is some of the best on the market and they don't use inflation as an excuse to jack up prices.

I am currently using their Storage VPS plan hosted in the Los Angeles datacenter. The connection to Asia is impressively fast with consistently low latency.

The most amazing part is the pricing: providing 1TB of storage for just $3 USD per month is unheard of. I haven't found any other provider capable of offering such massive capacity at this price point. It is absolutely perfect for daily backups, such as storing personal photos.

In terms of network performance, the Ookla Speedtest results were thrilling, with both upload and download speeds exceeding 2000Mbps. Furthermore, their customer support is top-notch; my tickets were addressed within an hour with effective solutions. Given the price and quality, I couldn't be more satisfied.

Zero is what they deserve
In 2026 this is not acceptable.
I rented a server from interserver for a month and cancelled it about 2 weeks before renewal so ample notice is given to avoid rebilling...I however, wanted to use my server until the expiration date of my VPS plan. They actually shut down the server on the same day!!! Not only it is very difficult to find the cancel link, but canceling does not mean that I want the server to be taking down before the lease expiration.
If Cancel = Instant Permanent Shutdown of the server. Why not put a clean findable link for Rebilling cancelation so user do not get confused...