There was a delay in delivery and package took over 2 weeks to arrive. Customer service did get back to me, once contacted, with package tracking number. The books looks nice from outside but some pag... See more
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See what reviewers are saying
The quality was better than I expected and it arrived very quick with the standard shipping option. I am very pleased with this purchase and excited for the reaction when it’s opened on Christmas morn... See more
After reading the reviews, I knew the early years would be a small print; however, most pages looked smeared. This includes at least the first half of the book. Also on most pages, the print format is... See more
The book is an amazing gift for a history buff. My son is a middle school history teacher and he was extremely pleased to have the book and a source for having our young students see the headlines tha... See more
Company details
Information provided by various external sources
Welcome to In The Book. We’re book specialists. We know one story is enough to transform an individual’s outlook on the world, whether it’s a well-loved book from childhood, or a classic work of fiction. But, we put the magic into the story by writing you into the adventure as it unfolds.
Contact info
Signature House, 23 Vaughan Road, AL5 4EL, Harpenden, United Kingdom
- 0330 058 0403
- contact@inthebook.com
- inthebook.com
4.2
Great
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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People also looked at
robot company, no customer care
Website is a little clunky. Kept getting hit with the constant 10% off popup but even though I stuck my email in I never got the discount code, although I did receive it when I emailed them, which was nice.
The book looks great. I bought the infinity wars one for my son. It's a shame it only places a name at the top of every page rather than incorporating it in the actual text of the book. It's not really an immersive experience, just a robot printing at the top of each page of a book. Unfortunately, there were no other decent choices for children over 10.
The free text personal message for the front page is also character limited so you can't properly personalise the book like you can with other companies.
I made a spelling error and didn't note the red underline as I was in a rush to buy. My mistake. Little did I know the setup is all by a bot and not checked by anyone human on the other end. Ended up paying over £30 for a book with mandatory £6+ p&p for something with a spelling mistake on it.
I get it was my mistake, but the least I expected was a little customer service. Maybe an option to reprint, even at a cost, but no. All I got was confirmation that it was my error and there was nothing they were willing to do to help. Pretty poor. I guess it happens a lot and they have a robotic response mechanism now.
The only reason I'm peeved is because I've done this in the past with another company (Wonderbly) when buying a book for my daughter. They contacted me and confirmed the correction so I didn't end up getting something printed incorrectly. Wonderbly's human customer service was exceptional in comparison, hence the two star review.
Lesson learned. I'll be using a company with a human touch next time.
3 January 2023
Unprompted review
Reply from In The Book
Thank you for your review,
We are sorry to here there.
We apologies you were hit with the 10% offer popup, this is set to only appear once per user, however, this could be dependent on your browser settings.
On the product page we do detail that the name will appear on the front cover and at the top of each page. Some of our other children's books are more personalised with the name being included throughout the story, however, our Marvel Infinity Book is not included within this collection.
To ensure you receive the best quality product we do limit the number of characters for the message page but we have passed this feedback onto the relevant departmet. As this is a free text area we do ask the customers to double-check for spelling and any special characters before placing any order. We offer several opportunities to double-check the name and message before the order is processed in order to limit any errors. Once you click place order, your order is sent straight to our production team. Unfortunately, in order to check each order that comes through we would have to increase our lead times substantially, which may affect the time it takes to receive your order.
We can ensure the only robot in our system is the printers we use, every other part of the process is supervised by our expert team. Each reply you receive will have been written by one of our dedicated customer service members.
If you wish to place a new order, with the correct spelling, we would be more than happy to offer you a discount on a replacement. Please contact our Customer Service Team on contact@inthebook.com and a Representative will be happy to help.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
Over a month and no delivery
In the book was the worst experience. Ordered a Football book for Christmas. Took over a month and I still do not have it. The tracking number they provide does not exist. There is no phone number to call. Customer service keeps telling me it was a customs delay??? Customs? It shows ordering out of New York. Why customs? They are not helpful and do not even try to rectify. I will be disputing this further. They keep giving me different delivery dates. Now they are telling me the early part of January. Worst experience ever. Customer service will keep telling you its on time. I was given a delivery date of 12/27 when I first emailed them. Now it's changed again to January. They take no responsibility and have no empathy. If you read responses to other reviews. Will never recommend this company.
30 December 2022
Unprompted review
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
As you placed your order after the Christmas cut off date for guaranteed Christmas delivery, from looking at your order, and email confirmation, your delivery dates were quoted between January 3 - January 6.
Your order was has been shipped from our Production site in Scotland, UK, however you are have been provided with your FedEx tracking information for once your item has cleared customs and within the US. Your order is not late and currently on schedule for delivery by January 6.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
Good deal an black Friday
Good deal an black Friday. Nicely finished product. Recipient was very pleased with the book as a gift. Delivery was on time and dealing online ordering etc was straight forward and easy.
25 November 2022
This is the second book I have ordered…
This is the second book I have ordered both took a really long time to receive so if you are ordering make sure you give them a month or more ahead of when you might need it.
20 December 2022
My yankee book
It took over 1 month to process and mail the book to me but the payment was made on day 1. Most companies do not bill until the product is mailed.
23 December 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
Looking into your order, and email confirmation, your delivery dates were between November 28 - November 30.
Your order was processed and shipped within 3 business days of placing your order. Your order was shipped by FedEx, however unfortunately there was a slight delay in transit, which we do apologize for. Your order was delivered on December 14.
We hope upon receipt, you were pleased with the product ordered.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
I ordered a book that was supposed to…
I ordered a book that was supposed to be delivered by 12/2 - 12/5, and it never came. The tracking status still says “dispatched.” I contacted customer service, and nobody has gotten back to me.
21 December 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
Looking into your order, and email confirmation, your delivery dates were between December 6 - December 8.
Your order was processed and shipped within 3 business days of placing your order. Your order was shipped by FedEx, however unfortunately there was a slight delay in transit, which we do apologize for. Your order was delivered on December 23.
We hope upon receipt, you were pleased with the product ordered.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
I received a duplicate order that…
I received a duplicate order that should have been caught by customer service or whomever processes orders. There is no way that I would have ordered 2 books with the same name or saying. Very disappointed that I was told nothing could be done since the books are customized. There will not be consideration of another order since the response was very apethetic.
13 November 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
When placing an ordering on our website, when you are in the cart, you are able to see all the products selected, including book titles and also the total cost, before putting in any personal information. The product information and personalization is also available to see when entering your billing and shipping information, and you can edit your basket at any time, before completely your order.
Once an order has been placed, you would have received your email confirmation, which would have showed that you had 2 books on your order.
As these are personalized items, and your order has been processed as you have requested, unfortunately these are not returnable items.
Please accept my apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
I ordered my book on Dec 9th and was…
I ordered my book on Dec 9th and was offered an expedited delivery for 20 dollars xtra. Was assured delivery by the 19th Still not here. This was to be his only gift as I am on fixed income. It’s the 21st and nothing. Now it is saying it had to be ordered by the 8 for it to be here by Xmas. No phone number to call. What a scam!!! I am beyond disgusted. Snowed in and now to late to order anything else in time for Xmas. Will be reporting them and stopping payment if it doesn’t get here in time 😡😡😡😡
21 December 2022
Unprompted review
Reply from In The Book
Thank you for your review.
We do apologise for this.
As you have not left any order information on your review, unfortunately we are not able to reply on a more personal level.
We do however hope that our Customer Service Team were able to help resolve any issues that you may have had.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
I had to google if inthebook.com is a…
I had to google if inthebook.com is a legitimate company because my order does not come. I ordered my book on Dec 3 and it said it would have been here by now. No confirmation email and my credit card was charged. no way of contacting the company. Only after i ordered the book did i realize that you can get these books from many different online sites including Amazon. i thought this product was unique to inthebook.com but it is not! Get your book from another company! i think this one is a scam. Read reviews below.. also customers with unwanted frustration getting their orders.
i’m trying to give an update review on my order but even this is difficult! i just received the order (thank goodness in time for the holiday) the book is beautiful! we’ll made and bigger then i expected. i love it. the biggest problem with my experience is the company communication. i never received a confirmation order to my email after placing the order. every time i wanted to see if they were aware of my order i had to try and get into my order details through their website. i did not know the book was printed in the UK which i am happy about but it makes sense now why it took so long. the book is great and that’s what matters to me at this point. thank you
21 December 2022
Unprompted review
Gift to a great sponsor
I received my book today and had a chance to review it. I’m very happy and pleased by the way it was put together. It looks great and I’m sure the person we are going to present it to will be pleased with it as well.
19 December 2022
Partial delivery without accountability
I ordered 3 books on November 25th, and I was told at that time I would have by 12/07. It wasn't shipped until 12/08 and just arrived on 12/19. However, only 2 books were in the shipment and I was informed all would arrive together. Now, Christmas is in less than a week and they will not respond to my emails, nor will they accept phone calls. No customer service whatsoever.
19 December 2022
Unprompted review
Reply from In The Book
Thank you for your review.
We do apologise for this.
As you have not left any order information on your review, unfortunately we are not able to reply on a more personal level.
We do however hope that our Customer Service Team were able to help resolve any issues that you may have had.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
Where is my order?????
I placed an order on Dec 3rd. Shows delivery by Dec12-14. On the 14th it showed Dec 15-16. Still nothing. Emailed twice with no response. Due to higher number of expected calls, you cannot even reach a person. FedEx Cross border shows movement in NJ up to Dec 17. However, FedEx has a shipping number that shows label printed in NJ on Dec 12 and nothing else. In the Book shows dispatched on the 12th, expected delivery on the 14th but delivery arrival Dec 15-16th. What is the deal? This is time sensitive. Uggg so unhappy right now!
12/20/2022- Two days of trying to call to get due to higher than expected call they are not able to answer the call and being told to email. I have emailed 3 times at this point with no response!
19 December 2022
Unprompted review
Reply from In The Book
Thank you for your review.
We do apologize that your order is later than quoted.
Looking into your order, and email confirmation, your delivery dates were between December 12 - December 14.
Your order was processed and shipped by FedEx, however unfortunately there was a slight delay in transit, which we do apologize for. Your order was delivered on December 23. A Customer Representative has responded to your email communication with your FedEx tracking information, we do apologize that you did not receive this.
We hope upon receipt, you were pleased with the product ordered.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
I ordered my book on 12/2 and it was…
I ordered my book on 12/2 and it was supposed to be delivered on 12/14-12/15. It is still not shipped (label has been printed and that is all) as of 12/18. Where is my book?? Also I am unable to get ahold of anyone at the company.
18 December 2022
Unprompted review
Reply from In The Book
Thank you for your review.
We do apologize that your order is later than quoted.
Looking into your order, and email confirmation, your delivery dates were between December 12 - December 14.
Your order was processed and shipped by FedEx, however unfortunately there seems to be a delay in transit for delivery to California, which we do apologize for.
As your order is still in transit, and now too late for the occasion it was intended for, we have processed a full refund for your order.
We hope upon receipt, you will be pleased with the product ordered.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
Well I didn’t receive it
Well I didn’t receive it. It was due to arrive before 6th December. When I try to contact someone it keeps asking me to put in my email address and they will send me a link but it never happens…and No it is not in the spam folder.
5 December 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
Looking into your order, and email confirmation, your delivery dates were between November 30 - December 5.
Your order was processed and shipped within 4 working days of placing your order by FedEx Cross Border to Australia. From your tracking information, unfortunately there were major delays with your order being received into Australia and then released from customs, which we do apologise for. Your item was successfully delivered on December 20.
We hope upon receipt, you were pleased with the product ordered.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
I ordered a VT book for my fiancé on…
I ordered a VT book for my fiancé on 11/27/22. In tracking the package it states it arrived December 7th; however, it has not. I can’t get a call through. This was his big gift. I guess I have to file a fraudulent charge against this company. We don’t have porch pirates in our neighborhood. All other packages have arrived!!
16 December 2022
Unprompted review
Reply from In The Book
Thank you for your review.
We do apologise for this.
As you have not left any order information on your review, unfortunately we are not able to reply on a more personal level.
We do however hope that our Customer Service Team were able to help resolve any issues that you may have had.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
Excellent quality
My child was over the moon to be able to read the fantastic stories.
The book was of excellent material
16 December 2022
Do not recommend
I ordered my books on December 3rd. I got an email December 8th saying the books are the way. It is now December 15th and I've not heard anything else or received the books. When I put in my tracking number, it says there is no order. Now when I go to my orders it says the books will be "Dispatched" by December 31st and arrive between January 7 and 8th. There is no phone number to contact anyone and they don't respond to emails. I will never use this company again. I'll stick to Wonderbly.
15 December 2022
Unprompted review
Reply from In The Book
Thank you for your review
We are sorry to hear this.
Looking into your order, and email confirmation, your delivery dates were between December 15 - December 19.
Your full order was processed and shipped within a few days of placing your order. Your order was shipped by FedEx, and delivered on December 17.
From looking at your order, unfortunately there was an issue with 1 of the books received, which we do apologize for. A replacement was requested but unfortunately you were advised it was no longer guaranteed for Christmas, due to it being so close to Christmas Day. Your replacement book has been shipped and will be with you shortly.
We hope upon receipt you are pleased with the item.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book team
5 Stars for Poor Service.
I placed an order with InTheBook.com on 5th December 2022. I ordered a book for my daughter, Alice in Wonderland with personalisation. I was swayed by the positive TrustPilot reviews and the promise on the website, that orders in before 12th Dec, would be delivered before Christmas. Book arrived on the 12th with wrong personalised information. Looked typically like an admin issue (wrong address label on the package), so possibly an easy fix, in my mind at least. There was no delivery note or order invoice with the package. No contact number, just the email address for support on the website. So I wrote an email on the 12th December, with photo evidence of the mistake, to ask what could be done here. A Senior Team Leader**, apparently, took 3 days to respond, by which time she offered a full refund or to process the order again, but advised that there was no guarantee that the item would arrive before Christmas. 3 days to respond, to advise that they couldn't now keep their promise anymore. I find this baffling, as my request wasn't sent via carrier pigeon or a man from my village on the back of a slow donkey. Some companies, or people within said companies, are just not built for the modern world. This is one of them, or at least the packaging department and the Senior Team Leader** are. Avoid at all cost.
**In The Book have since contacted TrustPilot to get me to remove the agent's name, that I identified in this review. I have therefore removed the name. However, this just shows even more where the companies priorities are. If you wish to know the name of the Senior Team Leader, I have copied and pasted this review in several other places, that do not have such policies. You really do not have to look too far. I feel now, the one star rating is far to generous for such a petty outfit.
14 December 2022
Unprompted review
Reply from In The Book
Thank you for your review.
We do appreciate and take all feedback on board.
We apologies you faced a delay in receiving a response in December 2022, unfortunately as you can appreciate this is an incredibly busy time for our business. We did advise where possible there would be extended response times on our email and phone messages, we apologies if you did not receive this information.
We understand that when mistakes do happen this can be frustrating, especially around a special event like Christmas. This is why we offered a full refund as we understand this was our mistake and take full responsibility. Due to certain aspects out of our control, we were not able to guarantee delivery for Christmas after 10 am on 12th December 2022. This means had we been able to respond immediately to your email we would unfortunately still not have been able to guarantee delivery for Christmas. We sincerely apologies for any disappointment and inconvenience this may have caused.
Please note that Trustpilot advises against the use of names in reviews for the safety of everyone. Names can be used to cause harm and impersonate and the safety of our customers and staff is paramount to us.
Kindest Regards
The In The Book Team
Received the book and glanced at it…
Received the book and glanced at it since it is a gift I didn't dwell on it but loved the old clippings complete with ads, it is beautifully made my daughter was impressed with the embossing on the cover
15 December 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear that you are not completely satisfied with your product.
The scans have been archived from original microfilms which are in black and white some of which are quite dated and can vary in quality. We do make every effort to ensure they are cleaned up prior to dispatch but we are very dependent on the scans available for each date which can be quite grainy/pixelated. It is only in recent years that full colour digital archives have been made available so the print technology may not be as good as a print from today.
If you wish to discuss this further, please email our Customer Service Team on contactus@inthebook.com and a Representative will be happy to help you.
Please accept our apologies for any inconvenience caused.
Kindest Regards
The In The Book Team
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