In the Garage Reviews 205

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are extremely happy with the product, often describing it as well-made, high-quality, and exceeding expectations. The products are praised for their durability, effectiveness in protecting vehicles, and ease of installation, with some noting they hold up well through various weather conditions. Reviewers consistently highlight the exceptional customer service, noting the team's helpfulness, responsiveness, and willingness to resolve issues promptly. Additionally, many appreciate the fast delivery and efficient service, making the overall purchasing experience very positive. However, some customers also noted issues with communication regarding delivery and occasional slow shipping times. A few other people also felt that the product was not suitable for damp or winter climates, experiencing condensation and moisture buildup, and suggested clearer information about product limitations.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers praising its quality, durability, and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as well-made, durable,... See more

Customer service

Users describe positive interactions with customer service, consistently praising it as excellent, perfect,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast delivery... See more

Service

Reviewers highlight positive aspects of service, with many finding it hard to imagine better service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reporting back after using the garage for 8 months. It survived a brutal New England winter on Nantucket Island, off the coast of Massachusetts. No snow accumulation despite two major storms and zero... See more

Company replied

Rated 5 out of 5 stars

I bought Ultimate Outdoor Car Shield 18' to store an E30 M3, took one size larger as I wanted some space to move around the car. Fantastic customer care, helpful and reactive. Fast delivery, super e... See more

Company replied

Rated 5 out of 5 stars

Excellent quality product at a better price than competitors! I can highly recommend this product if you are looking for a safe way to store your valuable car or boat or other items. A great transact... See more

Company replied

Rated 5 out of 5 stars

Pricing was extra competitive. Communication was excellent. A few of the minor components failed within two years and Filippo did not hesitate in sending replacement fans and power supply. His produ... See more


Company details

  1. Car accessories shop

Written by the company

Our products set up in minutes and guarantee nothing touches your car. Continuous filtered airflow reduces condensation keeping your vehicle dryer, safe and clean


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product and no wait like others

Like many others, had an order with carcoon for over 6 months that was unfulfilled for an outdoor inflatable car cover. Ordered on a Saturday and arrived on the Thursday. Polar opposite of what I had experienced elsewhere. Product put up last week and straight forward as expected. Would recommend over the competition

1 October 2022
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Reply from In the Garage

Thanks Alan for the review

Rated 5 out of 5 stars

Couldn’t have been better

Couldn’t have been better. After having had enough of Carcoon, I checked out “in the garage” who came highly recommended on various owners forums.
I bought the outdoor car shield for one of my modern classic cars. I can’t commend the communication and service I received enough. My car has been inside for a month or so now and all working well. So much so, I have now bought another. Well done guys.

3 September 2022
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Reply from In the Garage

Very glad to hear your are happy with the product and service. Thanks for having taken the time to write a review.

Rated 5 out of 5 stars

great product, great service

I purchased an outdoor car shield last year and it has been fantastic. To be honest I couldn't have kept my 1940 vintage Daimler Limousine without it.
I recently had an issue and the fans suddenly stopped working. Without hesitation I was sent a new adaptor in the post and it rectified the situation immediately.
Great product, great service, nice people to deal with.

1 July 2022
Unprompted review
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Reply from In the Garage

Thanks Andy for taking the time to review us.

Rated 5 out of 5 stars

Very professional

There was a problem with delivery in part at least due to COVID Lockdowns but it was resolved very professionally. The garage itself is still very new to us but so far has been everything that we had expected and looks to be well made. I would definitely recommend this Company as trustworthy selling what appears to be a good product. They also deal with problems promptly and well as we have discovered.

21 June 2022
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Reply from In the Garage

Thanks for your review Chris - it was a pleasure dealing with you.

Rated 5 out of 5 stars

My car is as snug as a bug in a rug!

Sometimes it’s when things go wrong that you get the chance to test the quality of a company. And things did go wrong as due to a dispatch error, I initially received the wrong product. But the response was immediate, effective, and I am very happy with the outdoor shelter for my car.

2 June 2022
Unprompted review
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Reply from In the Garage

Thanks Jonathan. We are glad to be of service.

Rated 5 out of 5 stars

Great product

This is a great product I had the competition I like this one better it’s not as tall I don’t need the height I have a sports car I am very satisfied with this product great job thank you. Michael

3 May 2022
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Reply from In the Garage

We appreciate your comments and enjoy the Car Shield!

Rated 5 out of 5 stars

Waited 6 months for my order on Carcoon…

Waited 6 months for my order on Carcoon and eventually cancelled it. Ordered similar through In The Garage and it arrived in a couple of weeks. Excellent!

14 April 2022
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Reply from In the Garage

Thanks for the review. We appreciate your comments

Rated 5 out of 5 stars

Customer service second to none( Due to…

Customer service second to none( Due to my bank thinking this was a scam and stopping the initial payment) thanks to Fillipo all sorted. Everything went very well and turned up a day early one a large pallet. Not got round to putting theOutdoor garage up due to preparing the area for it and the cars in the paintshop. Great so far. Cheers everyone.

22 February 2022
Rated 5 out of 5 stars

Excellent communication

Excellent communication and Ultimate Garage arrived on time as planned. Flilippo was very helpful throughout the purchase and delivery.
I will place another review once the garage is up and running.

8 February 2022
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Reply from In the Garage

Thanks very much for taking the time to review us

Rated 5 out of 5 stars

Classic Car protector

Arrived earlier than scheduled. Decent quality product. Relatively easy to assemble and get to operate. Only time will tell how it was lasts/performs.

26 January 2022
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Reply from In the Garage

Thanks for taking the time to review us. We are glad you are happy with the product and service

Rated 5 out of 5 stars

5 Star Experience from start to finish

I cannot speak highly enough of Inthegarage. I ordered and Outdoor Car Shield for my E46 M3. The communication before ordering it and once ordered was excellent. In essence Filippo was always on hand to answer any of my questions about the product. Now that I have the Car Shield and it is up and running it is one of the soundest investments I have made for my car. If you are thinking about purchasing one you will not regret it. My only advice is that order lead time can be 4-6 weeks as each Car Shield is made to order to think ahead before Winter comes.

17 January 2022
Unprompted review
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Reply from In the Garage

Thanks Michael for your review - highly appreciated

Rated 5 out of 5 stars

What an Amazing Space!

I Love It! The Customer Service is Top Notch. I had an issue with Fed-Ex delivering it but Filippo from ITG (communicating with me from Switzerland) was always accommodating and available and I'm in California. Thankfully, ITG took care of everything and got the issue squared away with only a minor delay. The Quality of this structure is amazing. When fully inflated the space inside is very impressive. The entire structure is also easy to move around and adjust to insure you get it in the right spot you want securely. If you have a vehicle with large doors, it can be a bit tight to get out once you park inside. The trick it to cheat over on the passenger side when you back in to give yourself more room to accommodate the door size. I don't even have to push in the side mirrors. I looked at so many different options for a carport but nothing was going to work for my space. When I saw the Inflatable solution ITG had, I was blown away. I'm so very glad to have found this product. It's working out better than I had hoped. My neighbors all think it's so cool when they stop to check it out. I am very pleased with this inflatable garage and I highly recommend this product.

14 January 2022
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Reply from In the Garage

Hi Terry so glad you enjoy our Ultimate Car Shield and service! Thanks for taking the time to write the review

Rated 5 out of 5 stars

Filippo has been really helpful

Filippo has been really helpful, the reason I went with in the garage was because they came back to me so quickly, whereas Carcoon have never replied to ANY of my emails.

A great service thanks.

14 January 2022
Rated 5 out of 5 stars

PERFECT!

Great product, good price and my Chevrolet Corvette 1955 is now safe from humidity, dust, animals, kids and my wife! LOL!
Perfect customer service ( I called on Sunday morning, because I ordered day before wrong size, but only one call and the problem was fixed.)
I highly recommend!
Thank you In the garage!
Jiri Maly

4 December 2021
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Reply from In the Garage

Hi Jiri, thanks for taking the time to review us and we are happy you like your Ultimate Car Shield!

Rated 3 out of 5 stars

delivery service letting the product down

The product is great. I bought the outdoors garage and it has stood up well to the heat, wind and storms! However, I need replacement filters, which considering they are made from plastic, sponge like material are expensive and here I am, with over a month elapsed and still no delivery. The Swiss website for tracking was OK up to the point, but when it was dispatched from Switzerland no more information is available. For a great product you should look at your delivery methods maybe a courier instead of the postal service.

15 November 2021
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Reply from In the Garage

Hi Ray, glad you like the product. You can follow the tracking on the Spanish site (we sent you an email with the link). It should be delivered within the estimated time when you ordered. Kind regards, In the Garage.

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