Ин тайм ООД Reviews 16

Absolutely unacceptable service from INTIME Bulgaria. It’s hard to understand how they are allowed to represent UPS.

Customer service is practically nonexistent — you cannot reach them for days, and there is zero communication about delivery status. You’re left completely in the dark with no accountability.

What’s worse, for the fourth time in a row, my delivery has failed due to a supposedly “missing” phone number, even though it is clearly visible in the UPS email. This is not a one-off mistake — it’s a repeated failure that shows either complete incompetence or a broken internal process.

Extremely unreliable and frustrating. Avoid if possible.

At best, they are 3-4 days slower than the competition.

Every single negative comment is exactly what i have experienced with this clown company. Absolute joke. Such a shame that UPS are partnering with them for Bulgaria.

Worst experience ever! I don't recommend.

Dont ever use this company, I cannot get my package for more than 3 months. If you want to prevent yourself of losing money and nerves don't do it!!!

So i ordered from AliExpress and InTime was responsible for the bulgarian side of shipping. I had messed up my address and upon calling them, the girl was polite and helpful, even offered same day correction. The delivery driver was on point and polite. There were no issues with the product.

Worst delivery ever.
If there was a lower rating I would give them one.
Avoid this Delivery company.
Never use them or you risk having your order delayed for the most ridiculous and insane reason and for a long time.
The courier who doesn't know where one of the most famous streets in the city is or maybe his GPS system is broken.
Most likely the courier was too lazy to work on Friday and decided to leave early and the easiest thing to do was to say that he couldn't find the address.
What other reason could he find for not delivering a package scheduled for delivery.
On the next day the same continue but they even cannot find the address of its own office.

The worst company ever !!! It's a shame that UPS using them for delivery in Bulgaria. We have orders every week from Germany and Netherland, the delivery is "express" which cost us more but not the service!!! Every time the orders are coming late and every time you have to wondering that it will arrive or not. JUST RIDICULOUS SERVICE !!!!

Absolute scam of a company. I can’t believe UPS are using them as a partner.

They want to charge me for a delivery fee (which was already paid in the UK) and VAT fee (on a personal item <100€ which was bought in Bulgaria to begin with) which exceeds the amount of my package.

If anything, they should be investigated and shut down absolutely abusing the folks that don’t know better than to trust these charlatans.

I honestly do not understand how such a large company as UPS can choose intime.bg as a delivery partner. This is a joke of a company. Those people do not belong in a serious business. They have NEVER delivered any of my packages on time!

In Time LTD (Ин тайм ООД) are a FRAUD!!!
They deliver for UPS in Bulgaria, but every time is the same thing, Tracking says: Attempted Delivery, without anyone calling me, ringing the door bell, nothing. And every single time, I have to call them and their explanation is: "oh, we've have the wrong number" which is also a lie, cause the label of the parcel, has the right phone number on it! Do not use them for anything, do not trust them with anything! Hope UPS stops doing business with this fraudulent company.

They regularly delay the delivery of international shipments to an address, although from abroad they have arrived on time at their hub. Their couriers cannot find obvious and easy addresses in the center of the capital city. Complaints for delay are belatedly given ridiculous explanations.