INTIMINA Reviews 41

Attempted to buy a product from Intimina's website 3 times without success. Tried different browsers, credit cards and even emails... asked for their support and was replied fast however with no further options then try new card or browser. The purchase always got a message of "under maintenance" all 3 times after I checked the website was the official one. I buy online all the time and never occurred that I attempted to buy something 3 times and was never able to. I wonder how many clients they could be losing over this? So sorry Intimina but definitely not trying to shop with you again.

This my personal experience with intimina
Product: I have been using the lily cup one for 5 years now and honestly it’s the best. The loop was the deal maker for me and honestly wish it was an option for the other models. I have heavier and longer periods and not having to use disposable products is amazing. If you’re contemplating a reusable period cup I’d recommend this because it’s easy and reliable and honestly it doesn’t feel like I’m on my period. Plus I haven’t noticed any issues that would warrant replacing it so I’ll get another 5 years of use out it.
Customer service: The two times I contacted them was very helpful for me. Once before I ordered about a shipping question and the other time was today about how long before I should replace mine. Don’t get me wrong I didn’t have any serious issues but Monika who helped me recently replied quickly and with the answers I needed.
Tips: For people who want to get it don’t be too aggressive while cleaning it especially with the loop. I ripped mine a couple of years down the line when I tried to get rid of the staining( this was before I knew about using hydrogen peroxide which makes it look like new btw ). I just cut it off and still use it fine but the loop makes it way easier maybe it could be sturdier and thicker?
Also to get past the learning curve of using a period cup be patient with yourself because inserting and removing does take practice plus creating that seal. So maybe use a pad while learning to avoid leaks.
But all in all I highly recommend the lily cup especially the lily cup one. Maybe they could consider making a loop option for the other ones too

Poor Customer service! They have not been helpful and 'aren't able' to send me the gift I had added with a code but was not sent to me. They told me to put through another order instead even though it was their site that glitched!

The KegalSmart device I use is really good. I recommend that.

The after service is most excellent. The lady I emailed was lovely, so caring and gave me very good advice. Couldn't ask for better with a company. Only wish other companies handled their customers in the same caring way.

I wouldn’t recommend purchasing the Ziggy Cup.

I have watched their video, read their leaflet and had extra tips from customer service and the fact is, it just doesn’t work! I have placed it exactly where they have advised, checked that it’s not moving, and it still doesn’t work.

I have tried it for two periods now, and I’ve had to wear pads / period pants every time because of how much it leaks. It barely collects anything and I can’t really see how it ever would.

Even if it did stay in place and collect blood, it’s sooo messy to pull out that it’s just completely unpractical unless you’re at home and next to a sink or removing it in the shower.

I’m going back to my trusty menstrual cup.

Company itself is fine - products arrived ok and customer service is quick but I can’t rate it for that when the product doesn’t work.

I'm a first-time cup user and I decided to buy Intimina's Lily cup one because it's said to be the perfect beginner's cup. When I got it, I had problems inserting it and it was painful in the beginning. I emailed Intimina's customer service who patiently guided me throughout this process. I've learned so much from them. Highly recommended.

Great customer service. Really friendly and prompt response to my enquiry, providing me research evidence to give me the best answer . Excellent!

I ordered the Lily Cup and the Ziggy Cup. So far I have been happy with the Lily Cup (only used it through one cycle). I had ordered the Ziggy Flex Cup at the same time, but the packaging was open upon arrival so I had to send it back for a replacement. Customer support was FANTASTIC in regards to getting my a replacement issued immediately.

Had a pretty good experience with ordering the package over their site. Product was safely guarded in the box, and I was quite happy to see it that safe! So when I opened the package, it was like a ceremonial thing!

So excited about my Ziggy Cup but the packaging it comes in, oh my god! THE PLANET IS IN CRISIS Intimina, what were you thinking?!??!?! You had to DHL me a box that could hold two large books and then inside I find a giant hard plastic shell just to hold this little lipstick-sized device? You know your customers care about the environment, otherwise you wouldn't plaster it all over your webpage. Please apply environmental consciousness to the packaging too. It made me physically cringe.

Had a lily cup and loop broke in third cycle. Costumer service said it's normal and encouraged to keep using it. Then came the struggle and suffering to remove cup, along with it was scratching and and cutting my tissues down there. How is it "normal" producing product, that breaks so easily and how it is okay to recommend keep using broken product. Then maybe produce products without parts that are "normal" to be broken.
Other than that cup is also leaking quite often.
Not recommend.

This has been the best cup and customer service that I have had. They are so profesional but at the same time they do everything really personal, kind and in with the best intentios. Im in love with INTIMINA <3

Product had late arrival, and I was already getting into the mood for refund, thinking it will never come... I contacted customer service, and they found latest info on my purchase, and shared updated information on the product. Info was correct and I got my package exactly when the CS lady told me

I ordered a cup but did not receive the right size. I was really frustrated because I had been looking forward to this cup. I contacted the client service right away. I did not get through at first but it did not last long either. The problem was fixed and I got my cup in a few days. Unnecessary waste of time but a good reaction.

Efficient customer service. I had problems with the delivery of the product I had ordered. The problem was solved in 2 days. Thanks.

Excellent customer service and really fast delivery. Croatia-UK in 4 working days.

So happy with my Ziggy cup, no leakage, easy to insert and take out, beautiful design, good quality. Incredible customer service, even after sales!

I bought the ziggy cup and unfortunately it split in the side with just 2 uses, so I contacted their team and they were quick to respond and they had offered to replace my ziggy cup for me. They had good costumer service.

The products are always great! the customer service too!!! Even the after-sales service is beyond awesome. Great job, people from Intimina! ❤️