Intratone Reviews 6

I have lost count of the amount of deliveries Etc. I have waited in for and missed because of this useless system.
It is supposed to ring my mobile when the door bell is rung, it manages to do this less than 50% of the time.
I'm currently getting pressure from my Housing Association (who installed it ) for "not answering the door" to their contractors.

The person was very patient. He made everything understandable. He was very good. Sorry I forget names.

Stephen from intratone was out today to show us how to use the intratone system service was fantastic and the app work as aspected fantastic system was able to open door from the mobile phone

Terrible system that constantly fails. We had a perfectly good system in our flats but unfortunately the social housing owners decide to put this awful system in. It fails constantly. I would advise every one to avoid this system. It also relies on you using your own mobile phone and having a rally good signal, which lets face it is rarely the case.

Outstanding service from Stephen Neill to get my new Intratone system set up and working.
Very professional and patient service with clear explanations of the system.
Ian.

Intratone is not an effective access control system for a private house..
Installed in July as an access control system for a family home with six occupants. Users list their mobile numbers on the app's webpage and agree a hierarchy which determines priorities in terms of which mobile should be called first from the access control plate in the street. The system is meant to be able to switch the visiophone call to a second number and if necessary a third number etc if no response is received.

BUT, If the primary number mobile is switched off or not in signal area, the system does not refer the call on to a second number. If the primary number is on silent mode, the call is not referred to the second number. If the primary number has voicemail activated and the call passes to voicemail after 15 seconds, the visiophone interprets that as call answered and disconnects the call.

Thus far, we have experienced only two occasions when a visiophone call from the access control plate has successfully tripped over to the second mobile on the list. By contrast, we have experienced dozens of missed deliveries.

Other issues are that the visitor cannot always hear the homeowner; visitors' voices are often so distorted as to be unintelligible; and the gate-opening icon on the app does not always function. All too often we have to resort to the method of grabbing a remote and racing out into the garden to open the gate using a hand-held remote control

As a measure of desperation, we asked our installer to configure the system so that a call from the access control plate would trigger calls to multiple mobile numbers on the list simultaneously. That hasn't proved possible.

We are going to try one last solution in an effort to extract some value from this terrible system. We are going to buy a pay-as-you-go SIM card and install it in an old smartphone which will then be given to whoever is in the house at any one time. The mobile will have no voicemail activated, will never be on silent mode and will be plugged in, permanently on charge and dedicated to answering the doorbell, rather like a traditional entryphone system!

We have installed a similar system - HikVision - in our second home and that is working fine as a means of answering visiophone calls from wherever we are. 2-way communication with visitors works. Access can be triggered easily.