In-Tray Plants Reviews 20

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Bought a selection of plants from Intray. Super fast delivery and really gorgeous plants. So, pleased with all of them and really loved the personal touch of a hand written note thanking me for my ord... See more

Company replied

Rated 5 out of 5 stars

Ordered a Medinilla magnifica and received a good size healthy plant. Unfortunately 3 out of 4 flower stems were broken in transit. Called customer service. A replacement was sent right away and I re... See more

Rated 3 out of 5 stars

Brought some new plants for the home, the packaging was really secure how the condition of the plants was disappointing, 2 out of the 3 plants had yellow leaves. I reread the care instructions and... See more

Company replied

Rated 5 out of 5 stars

This is the second order from In-Tray Plants. Both times service was great and plant quality excellent. During my first order the delivery company delivered to the wrong address. The delivery c... See more

Company details

  1. Nursery
  2. Gift shop
  3. Homewares Shop

Written by the company

Based in Highgate North London, In-Tray is the retail arm of established RHS Chelsea Flower Show winning plantscapers, Indoor Garden Design. Launched as part of IGD’s 45th anniversary celebrations, In-Tray Plants was initially created as q way to deliver houseplants to the people of London. Only four months in, the nationwide delivery service was launched - meaning that anyone in mainland U.K. can shop with In-Tray. The main aim of in-tray is to assist in greening-up personal living and working spaces with tropical plants and botanical lifestyle products. ‘‘At In-Tray we aim to deliver high quality plants to your home and office along with all of the care tips and expert advice you could possibly need. Our carefully Curated selection of houseplants, pots and indoor gardening accessories are sourced from a wide range of trusted suppliers, both new and established. Quality is key when we choose our products as we value craftsmanship, design and LONGEVITY above all else.’’


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20 reviews

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Rated 5 out of 5 stars

Gorgeous plants

Bought a selection of plants from Intray. Super fast delivery and really gorgeous plants. So, pleased with all of them and really loved the personal touch of a hand written note thanking me for my order . Great recyclable packaging too. I will definitely use them again. Thanks!😊

29 April 2021
Unprompted review
In-Tray Plants logo

Reply from In-Tray Plants

Hello Anne, Thank you so much for this glowing review. The team are so pleased that you love your new plants and our packaging! We will look forward to seeing you return! Best, James

Rated 5 out of 5 stars

Beautiful plant, top notch customer service.

Ordered a Medinilla magnifica and received a good size healthy plant. Unfortunately 3 out of 4 flower stems were broken in transit. Called customer service. A replacement was sent right away and I received it the following day, in perfect condition, together with a cute hand written apology note and a 10% off coupon for next order, They even took notice of my comment about packaging and added an extra layer of protection for this fragile plant.
Top notch customer service! Thank you Intray team.

17 March 2021
Rated 5 out of 5 stars

Great plants & service

This is the second order from In-Tray Plants. Both times service was great and plant quality excellent.

During my first order the delivery company delivered to the wrong address. The delivery company advised reporting to seller. Customer care at In-Tray couldn’t have been any better. The matter was resolved within a couple of hours & my plants were delivered shortly afterwards.

I would highly recommend to anyone thinking about ordering from them: I will be again soon!

17 March 2021
Rated 5 out of 5 stars

Lovely website to use and nice…

Lovely website to use and nice products. Order arrived quickly and securely and all the packaging was 100% recyclable with an instruction on what to do with it all - nice touch ! Will definitely shop here again and can highly recommend it.

11 March 2021
Rated 5 out of 5 stars

Loved it!!

Loved it!!!
From the products ordered till the packaging for delivery.

The succulents I received they look like the ones I would have picked ( I like to get healthy looking, with lots of new baby branches growing ) and everything arrived in perfect conditions.

Really in LOVE with the eco-friendly packaging the order arrived wrapped in!!! Tbh I was disappointed when I opened the box and thought it was polystyrene, the surprise of a 100% compostable packing peanuts has been a lovely surprise.

Yay!

X

10 March 2021
Rated 5 out of 5 stars

Superb service

Superb service, plants as seen on website, great quality, super impressed with the eco packaging and delivery. Will definitely recommend to friends and will be purchasing again!

10 March 2021
Rated 3 out of 5 stars

Disappointing......

Brought some new plants for the home, the packaging was really secure how the condition of the plants was disappointing, 2 out of the 3 plants had yellow leaves.

I reread the care instructions and did as set out however one in particular is struggling and it has been a few weeks now.

10 March 2021
In-Tray Plants logo

Reply from In-Tray Plants

Hi Ana,

We are sorry to hear that you were disappointed with the quality of the plants you received and we appreciate you taking the time to leave us some feedback about this. We pride ourselves on delivering the highest quality plants and are sad to hear yours arrived below standard with a few yellow leaves.

Please feel free to send us some pictures to our customer service email, hello@intrayplants.com and a member of our team would be happy to help and advise you more with the plant you mentioned was struggling.

We apologise that you were disappointed in our products.

Team In-Tray

Rated 5 out of 5 stars

Absolutely LOVING this!

It’s such a great idea and the plants, pots and packaging looked so stylish that I was hoping they would be as impressive in real life. I bought my best friend a birthday present here and she is delighted. I’ve already bought another plant as a Mother’s Day gift and it’s going to be my new go-to site for stylish pressies!

10 March 2021
Rated 5 out of 5 stars

Absolutely Amazing

I've brought from intrayplants a few times now and have been absolutely amazed by the low prices of the plants, the great quality and the quick delivery. For these reasons I'll continue to buy from them happily and I recommend this company to everyone who wants affordable plants.

10 March 2021
Rated 5 out of 5 stars

I ordered a plants birthday and was…

I ordered a plants birthday and was sent the wrong plant by mistake. Very friendly staff resolved the issue quickly and I got to keep the first plant too.
Packaging was amazing and a lovely message accompanied it.
The monkey masks where absolutely stunning.! Would defiantly be buying again from in-tray.

Thanks again guys

10 March 2021

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