I've ordered from Intrim twice. The online order process is quick and seamless. The products were delivered on time. Great quality, the team are knowledgeable and friendly. Overall an excellent exp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The product supplied was exactly what we expected straight, primed properly and without any discrepancies. It was all made extremely easy with Diesel our rep who helped us immensely throughout the ent... See more
Company replied
We love working with Intrim products. Their customer service is always first class and their range of profiles is what really keeps us coming back time after time. Intrim stock such a comprehe... See more
Company replied
You guys helped me out by turning it around quickly, which I really appreciate. My only downside is that I could've got it 30% cheaper from Porta Moulding.. & your MDF profile is 1-2mm difference in t... See more
Company replied
Company details
Written by the company
Intrim is an Australian-owned manufacturer of premium decorative timber mouldings, trusted by interior designers, architects, builders, and homeowners to bring interior spaces to life. We specialise in expertly crafted skirting boards, architraves, wall panelling, wainscoting and feature detailing that elevates any space, taking it from ordinary to extraordinary. With decades of manufacturing expertise and a passion for timeless design, we offer an extensive range of mouldings in a variety of materials. Our mouldings can be manufactured for straight walls, curved walls, and detailed curved architraves, allowing for precision solutions across a wide range of applications. Our products are used in homes, hotels, commercial buildings, and heritage restorations across Australia. Whether you’re creating a Modern Farmhouse, Classic Hamptons, Contemporary, or French Provincial interior, our comprehensive range of timber mouldings helps achieve a seamless interior style with exceptional detail. We use sustainably sourced timber and precision-mill every product to ensure consistent quality, longevity and beauty. Not sure where to start? Our team is here to help you choose the right profiles and combinations to bring your design vision to life. If you're looking to add character, style and architectural interest to your home or project, choose Intrim Mouldings for products that make a lasting impression. Get inspired by our designs and explore our range of products at www.intrimmouldings.com.au.
Contact info
14 Redbank Place, 2571, Picton, Australia
- 1800 622 081
- Info@intrimmouldings.com.au
- intrimmouldings.com.au
4.4
Excellent
607 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and speedy delivery
1 January 2024
Helpful and efficient customer service
Helpful and efficient customer service. Made a mistake on the price but honoured it. Quick and easy payment method and delivered in excellent condition.
6 December 2023
You were very helpful and quick service
21 December 2023
Reply from Intrim Mouldings
Thank you for your 5-star review. We look forward to working with you again!
Being able to replicate the original…
Being able to replicate the original moulding
Top job
12 December 2023
Reply from Intrim Mouldings
Thank you so much for your 5-star review. We are excited to read about your experience and proud to deliver mouldings to you with custom-made specifications.
From order to pickup the process was…
From order to pickup the process was nothing but frustrating and misleading. We are in the building industry and I would not be tempted to use or recommend your business in the future.
13 December 2023
Reply from Intrim Mouldings
Thank you for your feedback. Learning about your buying journey is really valuable to us. Please excuse our delay while we were investigating our process around your order. We are sorry for your experience. Our CX Manager has tried to reach out to you. Please feel free to call back so we can learn more about your order.
Thank you and warm regards,
The Intrim Team
Excellent service and communication all…
Excellent service and communication all along the way
10 December 2023
Reply from Intrim Mouldings
Thank you for your 5-star review. We focus on great customer service. We are thrilled you had an excellent experience.
Reply from Intrim Mouldings
We pride ourselves on good customer service and good quality products, thank you for your 5-star review. We look forward to working with you in the future.
Our packages unfortunately arrived with…
Our packages unfortunately arrived with lots of splits and damage to the timber.
Update:- Erin from the team called me this morning to speak to me about the issue, however because I didn't report within 7 days they were unable to help me? Seems to just be following the process and unsympathetic. Why call to begin with?
10 December 2023
Reply from Intrim Mouldings
Please excuse our delay while we were investigating our process of your order. We are sorry that you received products that aren't at our quality standards. We have contacted you to discuss a resolution.
The sales team was very patient ,
The sales team was very patient ,wasnt sure of amount needed or different inlay for hamptons look.They contacted me multiple times to keep the build on tract.
My carpenters are very happy we went with the pine trim that has been under coated.less work for them.
5 December 2023
Reply from Intrim Mouldings
Hi Andrew, Thank you for your 5-star review. We aim to provide a great customer experience and appreciate your positive feedback.
Reply from Intrim Mouldings
Hi Maria. Thank you for your 5-star review. We look forward to working with you again soon.
Great service with delivery concerns.
Easy ordering process and prompt delivery. Only issue is delivery occurred without notification to Site Supervisor therefore was left in an unsafe location.
26 November 2023
Reply from Intrim Mouldings
Thank you for your 5-star review. We pride ourselves on coordinating an efficient and easy process with great customer service. We have given your account manager and driver your feedback which we much appreciate.
Style and Efficiency
We worked with Monique, who was so helpful in supplying options for our design.
The team were efficient and had the job done and delivered within the timeframe.
23 November 2023
Reply from Intrim Mouldings
Hi Beth, Thank you so much, Monique and our Team are so thrilled to hear your positive feedback. We appreciate your 5-star review.
Great timber supplier
Great company to deal with. Intrim were able to respond to my questions quickly and adjust my order to suit my needs. Delivered on time with a tracking link. All material was well wrapped & protected. I recommend Intrim to anyone looking for a timber moulding supplier.
28 November 2023
Reply from Intrim Mouldings
Hi Graham. Thank you for your 5-star review. We look forward to working with you again soon.
Each step of the process impressed me
28 November 2023
Reply from Intrim Mouldings
Thank you so much for your 5-star review. We aim to focus on not only customer requirements but also experience.
Reply from Intrim Mouldings
Thank you Darren for your 5-star review. We really do aim for a great customer experience.
Great customer service providing clear…
Great customer service providing clear recommendations. Products delivery information was clear and kept up to date. Products arrived on planned date
21 November 2023
Reply from Intrim Mouldings
Thank you Kevin for your 5-star review. Our ultimate aim is to provide great customer service and delivery expectations are received.
sent the wrong product
sent the wrong product. I did have a typo but also linked the and no one call to confirm which was the correct item.
19 November 2023
Reply from Intrim Mouldings
We are sorry to hear that you were sent the incorrect profile. After having investigated the order, unfortunately, there was a miscommunication with 2 different references to different products. We accepted the product confirmation as noted in your typed email to be the intended product requested. Again we apologise for any inconvenience. We are always looking at how to improve. We have provided feedback to our team to ensure any links in emails are now checked. Thank you for your feedback.
Great communication
The communication from Intrim staff waas well aobve its competitors in htis space. The quoting process and ability to assit me in finding the specifc product was exactly what I was after.
Unfortunetly frieght to my house (alternative state) for very small order was not practical, no fault of Intirm, and used local supplier. In aying this I would have defiently used Intrim if was local.
17 November 2023
Unprompted review
Reply from Intrim Mouldings
Thankyou for the 5 star review about our communication.
Worth the price?
Once installed the skirting boards look good, however are of significantly lower quality to competitors mouldings. The selected profiles are really nice however a far lower quality of pine is used to make the boards which split easier, have a large number of knots/defects the finger joints are only 300mm apart. The primer used also seems of subpar quality.
This is extremely disappointing when taking into consideration how expensive the mouldings were.
Before selecting our mouldings we had a design consult which was somewhat helpful however the profiles recommended by the consultant seemed like a lazy selection as they are all part of intrims ‘in style in stock’ range.
I wouldn’t use Intrim again for future projects
9 November 2023
Reply from Intrim Mouldings
We are sorry to hear you were not happy with the quality of the order. Our executive team have discussed your feedback and are reviewing improvements and quality inspections to ensure that our materials meet our quality standards. In regards to the selection recommendations, we have also discussed this with our design consultant to ensure they are recommending the profiles that best meet the style / design requirements. Our Instyle Instock range is our top designs, which is why this was recommended. We thank you for taking the time to provide the feedback as we are always looking at how to improve, and we value all feedback. We are sorry on this occasion we didn't meet your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.