IntroCarReviews 

1,646
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional approach, making interactions pleasant and efficient. The service is frequently highlighted as excellent, with many people appreciating the prompt communication, ease of ordering, and overall efficiency. Reviewers are particularly impressed with the fast delivery service, often receiving parts much sooner than expected, even for international orders. The quality of the products is also consistently praised, with customers noting that parts are genuine, well-priced, and often hard-to-find items.

What people talk about most

Delivery service

Consumers find delivery service to be excellent, with many reviewers highlighting the speed and efficiency of... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the helpful, experienced, and... See more

Product

Customers consistently note positive experiences with product, often praising the quality of items received,... See more

Order

Customers had positive experiences with order, praising the ease of ordering and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more

Rated 5 out of 5 stars

Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more

Rated 5 out of 5 stars

Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more

Rated 5 out of 5 stars

I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland). This is far better than Aus. Post which can... See more


Company details

  1. #9 of 96 best companies in Auto parts shop

Written by the company

Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,646)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

always found this at the absolute…

always found this at the absolute top-of-the-tree among parts suppliers-ive mended cars for not far off 60 years and could write a book about my relations with parts suppliers-very many thanks!
john scanlon-bentley owner for 50+years-small general
garage owner for nearly as long[meadvale garage redhill]

22 April 2025
Rated 5 out of 5 stars

Super Service

IntroCar goes beyond its parts stock to track down a part that is requested even searching for a second hard part if new parts are no longer available or if exorbitantly expensive.

17 April 2025
Rated 5 out of 5 stars

Good supplier

Easy to search and find exactly what I wanted. Delivery was as fast as some things I buy in Australia where I live.

7 April 2025
Rated 5 out of 5 stars

intro car first to go to for parts

Intro car are my first go to for parts and advice,staff are friendly and will spend a lot of time to help with your parts choice.If these guys cant answer any questions at the time of contact they will always get back to you fantastic

20 March 2025

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