I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more
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Review summary
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Reviews shaping this summary
Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more
Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more
great company very helpfull at problem solving on early cars that parts are getting scare for they manage to come up with solutions thanks Tony and Matt
Company details
- #8 of 96 best companies in Auto parts shop
Written by the company
Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.
Contact info
The Pavilions, Units C & D, 2 East Road, Wimbledon, London, SW19 1UW, London, United Kingdom
- +44 (0)20 8546 2027
- info@introcar.com
- introcar.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from IntroCar
Dear Mr Mitchell,
Thank you for taking the time to leave us a review on Trustpilot, and I am sorry to hear that your experience fell short of expectations.
I have reviewed your order and can see that you purchased part UE33064‑X from our Prestige Parts range. All Prestige Parts are manufactured to OE specification or above, so I have asked our Quality Control team to look into this — we always want to be fully confident in our products, and we take any concern seriously.
We do wish you had reached out to us beforehand, as this is exactly the kind of situation we would have loved the opportunity to help with. Without being able to discuss it first, it is difficult to know with certainty what has happened here, but we hope to have more clarity once the investigation is complete.
In the meantime, I have arranged a full refund back to your PayPal account, and you are of course welcome to hold on to the part while we look into this.
If there is anything else I can help with, please don't hesitate to get in touch directly — we are always happy to help.
Kind Regards
Phil
phil.x@introcar.com
Instant response
Instant response, helpful info...every effort from Phil to get our orders out-no matter how late in the day received!
12 March 2026
Fantastic service from Michael and…
Fantastic service from Michael and product shipped and received the next day.
Great job thank you.
10 March 2026
Great bunch of awesome fellas
Great bunch of fellas, very knowledgeable and helpful … highly recommended… A+++
20 February 2026
THE COMPANY HAVE GREAT AND QUICK SERVICE
3 March 2026
Proactive help to find an unusual part…
Proactive help to find an unusual part for my Bentley. Very flexible and kept at it.
24 February 2026
Excellent service with very…
Excellent service with very knowledgeable people in Ryan a Matt.
I look forward to working with them in the future.
20 February 2026
Was good,just wish they had a whatsapp…
Was good,just wish they had a whatsapp number instead of sending emails.
20 February 2026
Reply from IntroCar
Thank you for taking the time to share your feedback on Trustpilot, we sincerely appreciate it.
I wanted to let you know that we do have a dedicated WhatsApp number should you ever need to reach us more conveniently +44 (0)79 4875 6373.
Thanks!
I am ownerof a Mark 6 and the companie…
I am ownerof a Mark 6 and the companie is a very good help for restaurations. Thank xou for helping
19 February 2026
I passed orders for my cars since now…
I passed orders for my cars since now several years and always been statisfy in terms of price, technical assistance.
16 February 2026
Made a mistake when ordering
Made a mistake when ordering. A phone call from the company sorted it out and a refund followed. Great service!
13 February 2026
The staff were very helpful and…
The staff were very helpful and knowledgeable, the service was excellent 👌,the speed of the delivery 🚚 , ordered and delivered the next day absolutely brilliant 🤩
2 February 2026
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