INTRO Travel Reviews 661

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional leadership, extensive knowledge of locations, and ability to create a fun and supportive atmosphere. Many highlight the well-organized holidays, diverse activities, and smooth user experience, making their trips enjoyable and stress-free. People particularly appreciate the thoughtful itineraries and the opportunity to explore various cultures and landscapes. However, some customers were dissatisfied with the service, citing a deeply disappointing experience where the first week of their trip was a complete letdown with weak efforts to arrange activities. Additionally, a few individuals mentioned feeling isolated from their group despite attempts to engage, suggesting occasional issues with group integration.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff. Reviewers consistently praise their tour... See more

Holidays

Customers consistently note positive experiences with holidays. Many found their trips unforgettable,... See more

Location

Clients share positive opinions on location, consistently praising the beautiful and well-chosen places... See more

Service

Reviewers highlight positive aspects of service, consistently praising the well-organized tours and the... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting how well-organized and stress-free... See more

Based on these reviews

Rated 5 out of 5 stars

Just finished my Epic Asia Tour all three of my group leaders were amazing and an absolute pleasure to spend 38 days with.Shoutout to Maddie Church, Dani Lifford and Logan Simons. All have made the to... See more

Company replied

Rated 5 out of 5 stars

Liam Brodigan is an unbelievable guide, Intro are very lucky to have him on board. He offered the perfect blend of support, encouragement, guidance and friendliness. Somehow he managed to be our m... See more

Company replied

Rated 5 out of 5 stars

Just finished the South Island New Zealand tour, had the best time. Lauren always made everyone was happy and knew what we were doing. We are staying for an extra week now and she gave us lots of reco... See more

Company replied

Rated 5 out of 5 stars

Just had the best time in Japan being introduced to the country by our extraordinary guide Izzy. Loved the hostel style of travel which is not typically my thing. Izzy was very knowledgeable about... See more

Company replied


Company details

  1. Tour operator

Written by the company

Welcome to INTRO Travel. A group tour, but so much more. Connect with the world. Dive in to different cultures. Eat your heart out. Meet new people. Make a difference. Live a life less ordinary. As small group adventure travel experts, our passion for authentic, responsible and life changing travel experiences is what sets us apart from the rest. With us, you’ll travel with friends, leave as family, and see the world in a way you never thought possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

661 reviews

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Rated 5 out of 5 stars

Just finishing up my tour of South…

Just finishing up my tour of South Africa with Liezel. She has been the most amazing tour guide and has ensured that we are all safe, organised and on time everyday. Her knowledge of South Africa and all of the information that she shared with us was just so eye opening, and she truly made the trip once in a lifetime. I was so lucky with such a great group and I don’t want to leave. South Africa has a piece of my heart. Thanks Liezl!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

South Africa with LIEZL

Liezl is the best guide you can get for South Africa! She makes sure everyone is safe whilst still having an amazing time. Full of wonderful knowledge, answering any crazy questions you may have. She showed us the best South Africa can offer. It was a trip in a lifetime I’ll never forget.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Trio of a lifetime

I did the 9-day Intro Thailand trip and ended up extending it to 12 days while I was there because I genuinely didn’t want to leave - and a huge part of that was down to Maddie.

I honestly couldn’t have asked for a better tour leader. From the moment the trip started, she felt more like a best friend than a guide, which made such a difference - especially as I was really nervous about going.

I enjoyed all of the activities included in the trip, but what really made it special were the extra touches Maddie brought to it - organising games in the evenings, the paddle bar in the sea, and our nights out. She created such a fun, relaxed atmosphere where everyone could just be themselves and enjoy every moment.

Whenever I was struggling or feeling overwhelmed, she was always there with support, kindness, and reassurance, which meant more than I can put into words.

At the same time, she made all the best moments even better - bringing such positive energy, fun, and care to everything we did. You can tell she genuinely loves what she does and really cares about everyone having the best possible experience.

I’m so grateful to have had her as our leader. She truly made the trip unforgettable, and I wish I could do it all over again.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Vietnam intro 12 day

Have just finished the 12 day intro vietnam tour and couldn’t be happier!! The itinerary was packed full of activities in every location and we were able to just fully relax and enjoy ourselves!!

As a bit of an anxious traveller, our amazing group leader Taylor Denby fostered such a fun and inclusive environment, going above and beyond to make sure we all had the trip of a lifetime (including a 10/10 boat karaoke performance, lots of fun facts, and some excellent veggie food recs)!!!

We were a smaller group which allowed us to bond really quickly and we ran alongside another larger combo Asia trip and both Taylor and Liam made it super easy to get to know both groups which made it even more fun!! Intro are lucky to have them both!! ⭐️

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Epic Vietnam

Just completed my fourth Intro tour: Vietnam Intro 9 days! Another amazing tour by Intro, everything was so well organized and there were plenty of activities to do in each location! It's hard to pick a favorite stop on the trip, each place is so unique and equally fun. All of the activities and transportation went very smoothly, I didn't have to think about anything each day except to just show up :) My only wish is that I had time to do the full 12 days! All of the included activities were great, especially the cycling day in Ninh Binh, and the cooking class and coconut boats in Hoi An. Our wonderful leader, Taylor, was right there with us the whole way and made the trip so memorable. She is extremely knowledgeable about Vietnam and gave us amazing recommendations in each town. The trip would not have been the same without her, and I am so grateful to have been part of her group! What an epic trip I will never forget!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

12 day Vietnam

Everything is organised so good. Also Taylor (I did the Intro Vietnam 12 days) was a lovely leader of our group. We all had so much fun with her. It felt like a big friendgroup.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing trip

I have just got back from the 12 day intro Thailand and really enjoyed the trip. Our group leader Maddie was so welcoming and helpful. She had good knowledge and had some great recommendations for all destinations we visited. Had a lovely group during my trip as well which made the experience even better. This was my first trip with intro and would definitely recommend to others. The cooking class and island tours were amazing. Maddie was also very helpful with my onward travel after the trip ended

25 March 2026
Unprompted review
INTRO Travel logo

Reply from INTRO Travel

Heya Georgie,

Thanks so much for sharing this! Thailand is such a great first trip, so it’s lovely to hear you had such a positive experience.

Maddie will be really happy to know she helped make everything smooth and enjoyable, especially with your onward travel.

Glad you had such a great group too.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

INTRO Cambodia tour

I completed the INTRO Cambodia tour and really enjoyed the whole experience. The tour covers so many beautiful parts of Cambodia with the opportunity to learn lots. Our group leader Logan was fantastic. As the only newcomer to the group in Cambodia, Logan really made a great effort to ensure I felt included and welcome within the group. He had great knowledge of the areas we visited, a very positive energy and was so friendly to everyone in the group. He is an excellent leader to have as part of the INTRO tour.

24 March 2026
Unprompted review
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Reply from INTRO Travel

Hello Aoife,

Thanks so much for sharing this! Cambodia is such a special place to explore. Logan will be really happy to know his effort and energy made a difference throughout.

We really appreciate the recommendation.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Logan was such an amazing tour guide

Logan was such an amazing tour guide, always Available to be a helping hand, support or to have a laugh with. He provided us with relevant information and made our experience seem less and stress free. He is such a good laugh, and able to change anyone’s mood when they are struggling but also there to help find solutions to problems.
Thankyou so much Logan for everything

15 March 2026
Unprompted review
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Reply from INTRO Travel

Hello Aimee,

Thanks so much for sharing this! Logan will be really happy to hear how much of an impact he had on your trip. It’s great to know he brought both support and good energy while keeping everything running smoothly and stress free.

We really appreciate your kind words.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Logan simons Cambodia

Had Logan simons as leader in Cambodia and he was fab one of my favourite out of all tours I’ve done.You could tell how much he loved his job wanted to be there and made sure everyone was having a good time and brought the dance moves as well as being fab with me having coeliac disease he took time to understand it and actually advocated for me without me needing to ask which made the experience compared to other leader I have had.He was amazing

14 March 2026
Unprompted review
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Reply from INTRO Travel

Hello Carys,

Logan will really appreciate this, he always goes the extra mile for his groups. It’s great to hear you felt supported throughout, especially with your dietary needs. Sounds like a fantastic experience all around.

Kind Regards, The INTRO Travel Team

Rated 5 out of 5 stars

Epic Asia tour starting 15/2/26

Just finished my Epic Asia Tour all three of my group leaders were amazing and an absolute pleasure to spend 38 days with.Shoutout to Maddie Church, Dani Lifford and Logan Simons. All have made the tours that little bit better with their enthusiasm. Couldn’t have asked for better people

15 February 2026
Unprompted review
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Reply from INTRO Travel

Hi Tom,

Maddie, Dani and Logan will all really appreciate this, they bring such great energy across the tours. Glad you had an amazing time throughout Epic Asia. Thanks for choosing us!

Kind Regards, The INTRO Travel Team

Rated 5 out of 5 stars

Cambodia

Just finished the Cambodia tour and honestly such an underrated country with an interesting history and culture. Even in such a short time, the tour made sure to give a taster of all that it has to offer. Our tour leader, Logan, was obviously passionate about Cambodia and making sure we had a great time there. He kept the vibes up by throwing it back at every opportunity

15 March 2026
Unprompted review
INTRO Travel logo

Reply from INTRO Travel

Hello Kathryn,

Logan will really appreciate this, he brings great energy to every trip. Glad you enjoyed exploring Cambodia and everything it has to offer. Thanks for travelling with us.

Kind Regards, The INTRO Travel Team

Rated 5 out of 5 stars

Bali Trip 100000/10 Stars

Intro has an amazing Bali trip! I did the 12 day, and it was a blast!! Putri is an amazing guide, and is such a wonderful person! The volcano hike is stunning but a challenging hike, Putri helped me get through and was so supportive! Will for sure be doing another Intro Trip!

13 March 2026
Unprompted review
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Reply from INTRO Travel

Hey Alexandria,

Putri will be so happy to read this. Glad you powered through the hike and had such a great time along the way. We’d love to have you join another trip soon.

Kind Regards, The INTRO Travel Team

Rated 5 out of 5 stars

It really was Epic Asia !

Our tour guides for Thailand and Cambodia, Alex and Seyha, were both amazing and really helpful. Seyha really made the experience, as having a local show you around is pretty special.

Combined with an incredible group makes everything unforgettable !

11 February 2026
Unprompted review
INTRO Travel logo

Reply from INTRO Travel

Hello Smitan,

Sounds like Epic Asia lived up to the name.

Alex and Seyha will be glad to hear this, especially having that local insight along the way.

Thanks for sharing your experience.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Best time ever

The leaders were amazing and were so helpful with anything. They took us to the most amazing places and made the experience even more memorable. I have made friends for life and made memories I will cherish forever and the leaders were very helpful with onward travel.

20 March 2026
Unprompted review
INTRO Travel logo

Reply from INTRO Travel

Hello Nellie,

Sounds like such a special trip with some amazing places along the way.

Nice to hear the leaders helped make everything easy and that you met some great people too.

Thanks for sharing.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

The best time of my life!

The best time of my life!
It was my first time 'solo' travelling and everything was so easy, smooth sailing and most of all fun. Emiliano was my group leader and he not only felt like a friend but helped with anything I needed- I had to carry medication around with me and he was great at helping assist with that!

12 January 2026
Unprompted review
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Reply from INTRO Travel

Hello Maisie!

Thank you for sharing your experience. We’re so glad your first solo trip felt easy and enjoyable, and that you felt supported throughout the journey. It’s wonderful to hear Emiliano was there to help whenever you needed it.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

NZ North

I completed the New Zealand North Island tour which was really well organised. I had an great time on the trip and our tour guide Lauren was amazing. I would definitely book another Intro tour in the future!

5 March 2026
Unprompted review
INTRO Travel logo

Reply from INTRO Travel

Hello Amber,

Great to hear you enjoyed the North Island trip and that everything felt well organised throughout.

Lauren will be happy to hear the feedback. We’d love to have you join another INTRO tour in the future.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Loads of activities, extra opportunities

Loads of activities and extra opportunities presented to us in both the north and South Island! Our tour guide Tommy Gadd gave plenty of suggestions and made the trip fun and engaging! Thank you for a lovely experience.

19 February 2026
Unprompted review
INTRO Travel logo

Reply from INTRO Travel

Hello Georgina,

Glad to hear you enjoyed the time exploring both the North and South Island and all the activities along the way.

Tommy will appreciate the shout out. Great to know his suggestions and energy added to the experience.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Amazing experience

Had such a good time, overall great experience!! All the hostels were also really nice, clean and in good locations:) Fun activities, great people in our group, and an awesome group leader!!!

7 March 2026
Unprompted review
INTRO Travel logo

Reply from INTRO Travel

Hello Annabell,

So glad to hear you had such a good time and enjoyed the trip overall. It’s great the accommodation, activities, and group all came together to make it such a positive experience.

Kind regards,
The INTRO Travel Team

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