Inventor Smart Care Reviews 140

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the innovative concept of the dental wand, finding it a useful tool for their cats' dental hygiene. Several people reported that their cats love playing with the product and readily chew on it, making teeth cleaning much easier than traditional methods. The product's design is also praised, with some noting its sturdiness and the thoughtful packaging. However, some people were dissatisfied with the product's effectiveness, as their cats showed little to no interest in chewing the wand or found it too hard. A few reviewers also mentioned issues with the material being too rigid, especially the spikes, and difficulties with the toothpaste dispenser. There were also occasional reports of missing parts upon arrival or the product not being a complete replacement for manual brushing.

What people talk about most

Product

People report ambiguous experiences with the product, with some customers expressing satisfaction, while... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the product as excellent and innovative,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My cat just doesn't care. I got a little sniff and that's it. It's suuuper hard to squish, I think its probably too hard for my older cat even if he did pay any attention to it. I followed the... See more

Company replied

Rated 5 out of 5 stars

Thank you for this wonderful invention. I have had trouble with my cats and teeth brushing. It is definitely not easy. This has helped my cats associate teeth cleaning with play and actually not... See more

Company replied

Rated 5 out of 5 stars

I bought the dental wand for my cat. It was on pre order so there was a bit of a wait. But the company replied promptly to my email and kept me informed. Unfortunately when the wand arrived it was not... See more

Company replied


Company details

  1. #153 of 154 best companies in Pet Care Store

Written by the company

The stress-free way to brush cat's teeth. We engage your cat's instincts to hunt to drive the experience of brushing their teeth. This ensures cooperation from the cat and more importantly it improves the bond between you and your cat.


Contact info

3.1

Average

TrustScore 3 out of 5

140 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The concept looked good but in practice…

The concept looked good but in practice it was useless. Inserting the toothpaste in the first place is messy, there were no instructions as to whether to put it in both halves a nigh on impossibility in the narrow openings (which could be greatly improved with a nozzle) but then the plastic was much too hard to extrude the toothpaste through the tiny holes - I couldn’t manage it with my hands let alone with my cat’s bite strength. All in all a waste of money.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

On a quest for sparkling gnashers

This company has been magnificent in providing information & advice when I came across their dental wand product. I have spent huge sums of money at the vet on dental surgeries for my cats over the years. The problem of teeth cleaning & cats being a tricky one. I’ve used various products and all have failed or been refused (so called tasteless /odourless water additives, treats, seaweed powders, finger toothbrushes and toothpastes etc). If there is anything that will lead my cats toward better oral health outcomes for my previous pets I’m very willing to try it.

It’s been well thought out. It’s evident that the design of it has paid great attention to the cat & its behaviours.

In use, as I begin with training as shown in the videos, my cats have not been to bite it. They do however want to lick it loving the lick-e-lix I’ve applied on the outside of it. Not sure this will be as popular with toothpaste though? In play mode on the wand, I’ve found the weight of the product being added to it makes the toy detach very easily -Not great when you have three Sphynx cats all wanting to give chase. I’m keeping going as I really really want this to work for us.

The customer care is second to none. The concept is outstanding. My cats may not appreciate the efforts we are all going to to get them to brush

11 February 2025
Unprompted review
Rated 4 out of 5 stars

I think the idea in itself is really…

I think the idea in itself is really good, however, it may not work with cats who like to lick things instead of bite into them (like mine), and cats who find the wand a bit too awkward to chase (again, like mine). The wand is also a little difficult to clean as the toothpaste is quite thick. Having said that, my cat loves the taste of the toothpaste and enjoys a play with the fishing rod (with his favourite toy attached), so nothing gets wasted. So, all in all, good quality products!

28 January 2025
Inventor Smart Care logo

Reply from Inventor Smart Care

Thank you for your lovely review it means a lot!

Rated 1 out of 5 stars

No luck with the toothbrush

I filled the toothbrush attachment with a little of the toothpaste and put catnip on it, but neither of my cats bit or chewed it. They loved the catnip and the feather toy however!
I'll keep trying but not a success so far!

15 January 2025
Rated 3 out of 5 stars

I like the concept

I like the concept, and one of my cats does stalk and chew the toy as they should, the other chases it but then runs away when she catches it (shame as she's the one with the bad teeth!) so good concept, but the wand snapped as soon as I first used it which for the price was not great. Kind of still works though held together with some tape.

15 January 2025
Rated 3 out of 5 stars

Jury is still out

The jury is still out on this as my cat is very happy to lick it, but not to chew on it, so not getting any teeth cleaning. Loves the catnip that came in the bag (no box provided), more than the product, but will persevere.

21 January 2025
Unprompted review
Inventor Smart Care logo

Reply from Inventor Smart Care

Hi Gayle, thank you for persevering, some cats take a little longer than others to incorporate something into their routine. Licking it is a good sign, there is a video in our manual that can help you go from licking to biting. Check it out on www.inventorcat.co.uk/manual. If after everything it still doesn't work for your cat we do have our money-back guarantee so feel free to reach out to us at meow@inventorcat.co.uk to let us know how it goes.

Rated 5 out of 5 stars

Great product

Great product, seems abit tough for our 5month old cat but will reintroduce when shes abit older

6 January 2025
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Reply from Inventor Smart Care

Thank you very much for sharing your feedback Elizabeth, it would be best to wait until they are 8 months old. However, we have emailed you about trying our Dental Wands for kittens.

Rated 1 out of 5 stars

Breaks easily

I was so pleased to have found this product and thought it was going to be a game changer. The cat really liked it but we only used it a couple of times and the little spikes have come off with her chewing, meaning she is ingesting small bits of plastic which I didn’t feel was very safe so have had to stop using. Really disappointed.

6 January 2025
Inventor Smart Care logo

Reply from Inventor Smart Care

Hi Katie, we're sorry that your experience wasn't the best. Our Dental Wands 2.0. last around 8-12 weeks. Can you please email us on meow@inventorcat.co.uk and we'll send a replacement to you if you'd like.

Rated 3 out of 5 stars

Cats love it but only lasted just over 2 weeks…

My cats absolutely love this.it makes it so easy to clean and heir teeth. However after just over 2 weeks the brush has split. Thought it would last longer than this.

20 January 2025
Inventor Smart Care logo

Reply from Inventor Smart Care

Thank you for your feedback Janine. In our manual it states that you only need 1-2 bites before pulling away, this prevents any shredding whilst cleaning your cat's teeth. We have shipped your replacement via our next day service.

Rated 1 out of 5 stars

Very poor service

Despite saying dispatched with tracking, No tracking number provided
No reply to emails
Very poor service
Will instigate legal action

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Product

A fantastic idea to brush cat’s teeth. I have an older cat and she loves the dental wand!

Would recommend to anyone who is interested in dental hygiene for their felines!

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Best way to clean cats teeth!

My cat is notoriously hard to get to co operate with teeth cleaning, swallowing tablets or any grooming. But mixing care and play together is genuinely a brilliant innovation and you can tell the creator really cares about feline care.

I was a bit sceptical at first but almost immediately my cat took to it and was chewing at all areas of the mouth including the back (which would never be accessible any other way)

I would recommend the dental wand to any cat owner no matter the age or social constraints.

10/10

27 December 2024
Unprompted review
Rated 1 out of 5 stars

Don’t order it won’t arrive

If I could give 0 stars I would. I purchased the dental wand in Sept and I am still waiting. The keep changing the date of the order. I have emailed them for a refund, if I don’t get my money back I wi dispute this with my bank.

13 September 2024
Unprompted review
Inventor Smart Care logo

Reply from Inventor Smart Care

Hi Debra, you have been very patient with us and we were sorry for the delay in getting your order sent out. Your order was a pre-order that was only shipping in early December hence why you purchased it at such a large discount. That being said we have sent your items to you and still refunded you due to the frustration caused. We hope you and your cat enjoys the Dental Wand.

Rated 5 out of 5 stars

Glad that I found this cleaner… I’ve…

Glad that I found this cleaner… I’ve been struggling to keep my cats’ teeth healthy and one of my boys had to go through extraction last year. Since it arrived, my cats have been using and it cut all the drama , because now the cleaning became time to play. Healthy cats and happier mommy

15 December 2024
Unprompted review
Inventor Smart Care logo

Reply from Inventor Smart Care

Keep cats safe and keep cats happy, that's our motto and we are glad that the happiness extends onto you!

Rated 5 out of 5 stars

Amazing product

Amazing product! At first, my cat didn’t quite get that he needed to bite it, but once he figured it out, he absolutely loved it. Now, as soon as I pick up the dental wand, he comes running, ready to bite and play. This is already the second one I’ve bought, and I’ll definitely keep coming back for more. Five stars every time – it’s brilliant!

2 October 2024
Unprompted review
Inventor Smart Care logo

Reply from Inventor Smart Care

Thank you! We're very glad you cat loves it. It is a training process when it comes to cats learning new routines. The Dental Wand is there to make it as easy as possible for your cat to do something most would hate. We are very happy to hear that you are enjoying your experience.

Rated 1 out of 5 stars

Be warned…

I have placed an order back in August and when i followed up about it on November they said that there was supposed to be a delivery on November 24th. It’s now December 15th and still nothing. I followed up again on December 2nd and no response… if not received it by end of the month I’m raising a dispute with my bank and reporting them to add them into the scammers list

2 December 2024
Unprompted review
Inventor Smart Care logo

Reply from Inventor Smart Care

you have been very patient with us and we were sorry for the delay in getting your order sent out. Your order was a pre-order that was only shipping in early December hence why you purchased it at such a large discount. That being said we have sent your items to you and we would be happy to reimburse you for the frustration caused. If you have raised a dispute we will accept it.

Rated 1 out of 5 stars

Be warned it’s a scam!!!

I have been waiting for delivery since September. It’s ridiculous. I bought 2 kits and other than confirmation of my order I’ve never heard from them. Clearly it’s a scam.

15 December 2024
Unprompted review
Inventor Smart Care logo

Reply from Inventor Smart Care

Hi Tracey, we're sorry for the delay in getting your order sent out however we are not a scam. We have been sending emails to keep people updated. Your order was a pre-order that was only shipping in early December hence why it has taken so long. We have sent your items to you and still refunded you due to the frustration caused. We hope you and your cat enjoys the Dental Wand.

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