InvestEngine Reviews 3,669

Easy to understand, no platform fees. All good

InvestEngine’s platform is genuinely impressive, clean, well-designed, and easy to use. But my recent experience with their customer support has made me think twice about relying on them when something important is at stake.

They ran a SIPP transfer promotion with a bonus payable on transfers completed by end of April. On the 29th, I received a reminder email from them, which was good. Before initiating the transfer, I wanted to clarify one specific point in the terms: did the transfer need to complete by April 30th, or was initiating it sufficient? It wasn’t clear from the wording.

There’s no phone number, so I used their web form. They didn’t reply until May 4th, by which point the promotion had ended. Their response? Sorry the promotion has ended, but if you’d done the transfer it wouldn’t have mattered when it settled. Helpful in retrospect. Useless in practice.

I asked if they’d honour an exception given I’d contacted them before the deadline. The reply was ambiguous. They suggested I go ahead with the transfer and they’d ask if an exception could be made. In other words, transfer your money and we might pay the bonus. Might.
I asked a third time for a straight answer. The response was essentially a reiteration of the same.

I’m not writing this out of bitterness. The underlying platform is good and I’ll likely continue using the platform for my ISA. But if you ever need a human, nuanced response to a time sensitive question, be aware that their support can be slow, and when pushed, it defaults to rigid rather than reasonable.​​​​​​​​​​​​​​​

Not possible to talk to anyone.
Poor response times to emails.

I'm not sure this is where I want to have my money invested.

App is easy to use and the experience is good so far

I am a newbie in the investment market and had scattered investments across several platforms. I finally decided to consolidate my investments on one platform and chose InvestEngine after doing a little research on which was better for my style. The InvestEngine app is intuitive, straightforward, and easy to understand, even for new investors like myself. Setting up direct debits was quite easy, and I particularly like that I can set up a standing order to debit and invest automatically every week, fortnight, or month. Although this feature is currently limited to a small number of banks, it still helps me invest consistently and gives me better market exposure by capturing smaller movements over time.

Opened a SIPP to add regular monthly contributions. The process was pretty easy and all is going well. The only thing I think could be improved is the time it takes manual deposits to actually be invested.

InvestEngine client services took days to reply to my query. They claim to often reply in two days. Very poor service. Other investment platforms offer far better service.

It is incredibly rare to find a platform that doesn't charge buy/sell fees while maintaining rigid institutional security. InvestEngine manages to pull it off perfectly. I love that my money is held in segregated accounts at major banks and that they are protected by the FSCS. Knowing that the company is fully regulated by the FCA gives me the confidence to deposit larger amounts without a second thought. Fast withdrawals, transparent tracking, and ultimate peace of mind!

Easy for beginners

Low fees for investing, encourages financially responsible investments and great analytics so you can understand what you're investing in.

Great Investing platform! Been using IE for a few years now and here are the best bits; Easy UI, helpful and quick customer service, seamless ISA and SIPP transfers, and brilliant set it and forget it features that makes for the most convenient long term, regular investing.

Great and easy service

professional and real business. variety choices low fee. valuable

Five stars for InvestEngine! The platform is intuitive and makes managing my DIY ISA portfolios feel effortless. What really sets it over the edge for me is the cost, having a free to use platform for ETF investing is a total game changer for my financial goals. If you want a simple, transparent, and user-friendly way to grow your ISA, this is it.

I recently decided to move my £10,000 Cash ISA over to InvestEngine, and the experience has been a breath of fresh air.

While I enjoyed the simplicity of apps like Plum for starting out, I felt I was outgrowing it and wanted a more 'serious' platform with lower fees and better ETF options.

The transfer process was incredibly smooth—I was worried about moving a five-figure sum, but the communication was clear throughout.

What really won me over was the zero-fee ISA and the ability to build a truly custom portfolio.

The interface strikes the perfect balance between being user-friendly and providing the professional-level insights I was looking for.

If you're looking to graduate from basic savings apps to a proper investment strategy, I can't recommend InvestEngine enough

I can’t log into my account either and there is no phone number so you have to email and no one is coming back to me?

Avoid this business. They allow you to register and deposit money, following this they ask for KYC documents, not limited to driving licence, selfie, payslips etc. When requesting to withdraw money they delete the withdrawal request and drag their feet approving the documents and the withdrawal. They do not respond to customer queries in a timely manner and their is no form of contact other then an email or form, which takes days to action. As per their own terms : ‘Any cash held uninvested with InvestEngine does not earn interest for you — any interest generated will be retained by InvestEngine.’

Update:

In response to ‘ For transparency, our terms do state that uninvested cash does not earn interest, and this is clearly outlined before depositing’

The following terms found within InvestEngine T&C are contradictory towards this statement:

“By using our services, you agree to the retention of any interest earned on uninvested cash by InvestEngine.”

And

‘Any cash held uninvested with InvestEngine does not earn interest for you — any interest generated will be retained by InvestEngine.’

Nowhere does it state that uninvested cash does not generate interest, it in fact states the user will not earn any interest but any generated will be retained by InvestEngine.

Thank you for your help and support email, I sent an email across on Wednesday that still is awaiting acknowledgement. Your response on here was within a few hours yet the email still awaits response.