Investigo Reviews 

43
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated recruiters for their constant communication, professional guidance, and outstanding support throughout the entire recruitment process from start to finish. People note that the onboarding stages, interviews, and contract setups are handled efficiently and quickly, making the career transition remarkably smooth, reassuring, and completely stress-free. Some reviewers were not happy with the lack of communication and felt entirely disrespected during their job search journey with the agency. A few consumers also mentioned experiencing unhelpful interactions, receiving zero interview feedback after lengthy stages, and considering the recruitment efforts a complete waste of time.

What people talk about most

Staff

People report positive experiences with staff, highlighting the professionalism, support, and dedication of... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting great communication and regular... See more

Service

Clients share positive opinions on service, noting that the organization is professional, competent, and... See more

User experience

Customers had positive experiences with user experience, reporting that the entire recruitment process was... See more

Customer communications

Users describe positive interactions with contact, noting regular communication and helpful support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience I was kept informed through the process. I am a long term contractor but still stuggle to relax until I get signed documents. These days sorting out the SoW and a compliant contract... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience so far, working with Helen, from the initial contact, interview follow ups and the onboarding. Everything was explained clearly and timely. I also appreciated updates from... See more

Company replied

Rated 5 out of 5 stars

Dami was extremely professional right through the process. We initially interacted for a role that was eventually put on hold. He then supported me during another role which I managed to get. He kept... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Helen. Great comms, regular and clear, not that it was a long process! From finding me, through arranging interviews, offer and contract, barely 10 days. If only it was always l... See more

Company replied


Company details

  1. Recruitment
  2. Employment consultant
  3. Human Resource Consulting
  4. Recruiter

Written by the company

Meet Investigo. We are part of The IN Group (TIG), a collection of six award-winning specialist brands that supply the globe with people-based solutions. With recruitment at the core of our business, we’ve been connecting people since 2003. Investigo began as a small London team and has grown into a global consultancy across 20+ markets, helping clients secure top talent in finance, technology, consulting, and change for lasting success. We are a proud people business, and our success story 100% reflects the drive, ambition and values of our people.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(43)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really poor and unprofessional

Really poor and unprofessional. Call scheduled and rescheduled, but no call and even after several questions about the reason absolutely no reaction at all.

23 September 2022
Unprompted review
Investigo logo

Reply from Investigo

We’re sorry to read this and apologise for the frustration described. Missed calls and lack of follow-up are not the experience we aim to provide.

As there’s limited detail in the review, we’re unable to confirm whether this relates to an interaction with Investigo. If you’re happy to share more information, please contact us at contactus@investigo.co.uk so we can look into this properly and address any concerns.

Rated 1 out of 5 stars

My experience with Investigo was…

My experience with Investigo was definitely bad. Edward G. called me pretending I had some skills for a vacancy... but during the second part of our call he asked me some references about a colleague of mine.

I found very unprofessional this approach...

14 April 2020
Unprompted review
Investigo logo

Reply from Investigo

We’re very sorry to hear about your experience and thank you for sharing it. What you’ve described does not reflect the standards of professionalism we expect at Investigo, and we completely understand why it felt inappropriate.

We’ve shared feedback like this internally to reinforce our expectations and ensure all candidates are treated respectfully and appropriately. If you’re open to providing more details, we’d welcome the opportunity to discuss this further at contactus@investigo.co.uk.

Rated 3 out of 5 stars

Pros and Cons

Pros: Lots of opportunities are forwarded your way for your interest. They always keep you in mind.

Cons: follow up or confirmatory updates as to a prospective employers/HR's receptivity is lacking. If a company said no then best to know sooner rather than later so that I can rank other job offers accordingly.

22 August 2019
Unprompted review

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