Invideo Studio Reviews 

999
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, most reviewers were unhappy with their experience overall. Many people found the platform frustrating and riddled with glitches, leading to a terrible user experience. The pricing model was consistently described as expensive and a money drain, with many feeling they were being nickel-and-dimed through constant credit purchases. This led to a perception of poor value for money, as credits often ran out quickly. Customers also frequently reported issues with the product's output, such as low-quality or unusable videos that often did not follow prompts. Many experienced problems with voice-overs being unclear or out of sync, and the platform often failed to deliver expected results. Furthermore, many users felt misled by the subscription terms, encountering a lack of transparency regarding credit usage and strict no-refund policies.

What people talk about most

User experience

Customers consistently note negative experiences with user experience, finding the platform confusing and... See more

Price

Reviewers express significant dissatisfaction with the pricing model, frequently describing it as unfair and... See more

Subscription

Users describe negative interactions with subscription, often finding the onboarding experience misleading... See more

Product

Reviewers highlight negative aspects of product, with many expressing disappointment and frustration over its... See more

Value for money

Consumers express significant dissatisfaction with the value for money, frequently describing the service as... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I tried out a few different video generation platforms, and this one ended up being the most frustrating. The price felt high compared to others, and I kept running into glitches that slowed me down.... See more

Company replied

Rated 2 out of 5 stars

Honestly, the overall experience with InVideo is absolutely terrible. Great idea, horrible execution. The video generation is, for the most part, very mid-level to basic quality. You will have to... See more

Company replied

Rated 2 out of 5 stars

Disappointing Experience — Not Worth the Cost We found the platform to be expensive and riddled with glitches. Adding content requires constant credit purchases, which felt like we were being nick... See more

Company replied

Rated 2 out of 5 stars

Very irritating, used the tool last year the experience was much better. This time around ate away credits and got nothing in return hence cancelled the subscription. No support, very confusing platf... See more


Company details

  1. Software company
  2. Internet marketing service

Written by the company

At invideo, our mission is to re-invent video creation and make it accessible to the world. We firmly believe that the future of video creation is in the browser, across devices, collaborative, easy and fun! Currently armed with 5000+ unique designer templates, 9M+ premium media (including iStock), a large audio library for every mood/genre and a lot of customisable features, we are aggressively moving towards our north star metric. Invideo flexible timeline and drag & drop editor further enhance the user journey of making professional videos on the browser. Our 24*7 live customer support service and 26K+ strong Facebook Community further add value to every creator's workflow. Customer feedback is key to the way our product is shaping up everyday. We're only and only building for the end user, who makes videos for a living. With 7M+ users from 195+ countries who have made millions of videos in 100+ foreign languages on InVideo, we look forward to the road ahead.


Contact info

2.0

Poor

TrustScore 2 out of 5

999 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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2.0

All reviews

(999)

142 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service : Very honest and knowledgeable, they reply straight away anytime 24 hours a day. The videos help save time if you are a creator who now has other projects, or family commitments that require extra time. My system was not working and they helped me downgrade and close account and were very nice. I recommend this platform for everyone who wants quality creation and production services delivered efficiently. Previous subscription fees paid with thanks.

5 February 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Ariane,

We appreciate your kind words about our customer service and the efficiency of the platform. It’s great to hear that we could assist you with your account while ensuring a smooth experience. Wishing you all the best with your future projects!

Rated 5 out of 5 stars

Great communiation

Great communiation. (J.K. from Slovakia)

3 February 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Ján,

Thanks for your feedback! We're glad you had a great experience. Clear and effective communication is always our goal.

Rated 2 out of 5 stars

basic stuff..

basic stuff... cant see full screen preview, need to buy even though you dont see full quality - so how you can create. maybe goood for indian guys, but this is very poor quality service. also support button doesnt work - it says all time comversation ended. not really recommended

29 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Kage,

We appreciate your feedback. The support button issue shouldn’t be happening—please email us at support@invideo.io, and we’d be happy to assist you. Your input helps us refine the experience, and we’ll continue making improvements.

Rated 5 out of 5 stars

The agent was incredibly knowledgeable

The agent was incredibly knowledgeable, helpful, and patient throughout our conversation. He/they provided clear guidance and valuable insights, making the experience seamless and enjoyable. Highly recommend! Also I absolutely love this product and would recommend this product to my friends and family.

28 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi R. Pereira,

Thank you for your kind words! We're thrilled to hear that our agent provided clear guidance and made your experience seamless. It’s great to know you love the product and would recommend it to others. We appreciate your support!

Rated 4 out of 5 stars

I really the program, but there's this one thing...

I really like the service. I find the templates are pretty good with a decent variety. I use the text to voice feature quite a bit, and for the most part it works fine. I find that when I'm trying to add videos within my video after a certain amount of time my screen blacks out and I have to refresh or close the screen. Thank goodness it saves everything, but that is quite frustrating. It doesn't matter if I'm using a browser, or the app they suggest you download. Other than that, it is a quality product for the price.

27 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Angel,

We’re glad you’re enjoying the service and finding value in our templates and text-to-voice feature! We hear you on the screen blackout issue—it’s definitely not the experience we want for you. Our team is looking into improvements to ensure a smoother workflow.

Rated 5 out of 5 stars

Sam (from Invideo Studio was AMAZING…

Sam (from the Invideo Studio platform) was amazing, he went above and beyond to help, and provided the helpful resources I needed!

25 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Erik,

Thank you for sharing your experience! We're so glad to hear that Sam provided exceptional support and went the extra mile to assist you. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Better than Canva

Better than Canva, much easier than Adobe Premiere for social media posts. Quick exporting and it resizes for any media. Canva was a bit too busy for me and seemed more suited for teachers or newbies and it did not save every time. Had some issues with InVideo payments and pausing payments, but they are working on this. Minor thing - There appears to be a 1/2 second (barely noticeable) built-in fade or mirror loop effect on the very end of the video templates I used and there is no way to remove the effect. I'd personally rather have a video end exactly where I clip it and drop in my own fade out. Definitely one of the best apps out there IMO

23 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi JKC,

Thank you for sharing your detailed feedback! We're glad you find invideo easier to use and a great fit for social media posts. We appreciate your thoughts on the payment process and the video fade-out effect—your suggestions help us improve. If you have more ideas or need assistance, feel free to reach out! 😊

Rated 2 out of 5 stars

annoying

annoying, fake facts, what is generated cannot be trusted, some setetings are annoying, watermark in free version

22 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Tess,

Thank you for sharing your thoughts. We understand that certain aspects, like the watermark on the free plan and some settings, can be frustrating. Regarding the generated content, we continuously work on improving accuracy and reliability. Your feedback helps us identify areas to enhance.

If you'd like to share more specific concerns or suggestions, feel free to reach out via chat—we’d love to assist further!

Rated 1 out of 5 stars

Extremely Frustrating …

Update
Given your reply to my comments, note that I am already on a paid plan. And that I am not using your free or basic plan. I think your attitude says it all but do remember, if you keep doing this you will lose customers. Please also note that in this era of AI, you alone don't and won't provide the servics we desire and once a better offer comes out, your frustrated customers will swap you out. So listen to your customers
‐--------------------------------------
Extremely frustrated trying to generate animated videos. You have to pay for a plan, but while you are learning and trying out your prompts, you credit runs out, and it runs out quick leaving you stuck until you upgrade.

I also found that videos were not generating according to the prompts, even though you were using say ChatGPT, which led to constantly editing.

Just silly how its has been set up to eat away at your credit so fast.

A better option would have been to allow a generous credit for at least the first month, on a low paid plan while users are testing and learning and then apply limitations from the second month and going forward.

Not a good experience and it feels more like extortion. Looking for a better option.

18 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Pannu,

Reply to your updated response:

We appreciate your candid feedback. It's clear that you're passionate about ensuring your concerns are heard, and we take that seriously. Our intention is always to provide clarity about our plans and their usage limits to ensure expectations are met.

We strive to improve and welcome insights like yours as they help us refine our services. If there's anything specific you'd like us to address, feel free to connect with us via chat—we're here to help.

Thank you for sharing your thoughts.

---------------------------------------------

Thank you for sharing your feedback, and we’re sorry to hear about your frustration.

On the free plan, you can definitely generate videos using stock media. However, to create animated videos, a paid plan is required. This is because generating animated videos involves extensive resources, which makes it unfeasible to include on the free plan. Each paid plan comes with a specific limit of generative credits, which is clearly outlined at the time of purchase.

To help manage your credits effectively, you can generate videos directly on invideo AI and access the usage page. This provides a detailed breakdown of how your credits are used, helping you understand and optimize your consumption.

We value your feedback and are always looking for ways to improve. If you have any further questions or concerns, feel free to reach out.

Rated 3 out of 5 stars

I bought max plan but realised the…

Thanks you!

12 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Xavier,

Thank you for reaching out and sharing your concern. We're sorry to hear about the trouble you're facing. To address your query about the difference between the invideo AI and invideo Studio, as well as the issues with purchasing, we recommend speaking with us directly via chat.

This will allow us to better understand your situation and provide specific guidance to resolve the problem promptly.

Rated 1 out of 5 stars

I'm very frustrated with my experience…

I'm very frustrated with my experience using InVideo, and I want to share what happened. About five days ago, I tried to create animated videos for kids using their system. They promised a free trial, but I couldn’t access it. When I entered my credit card information, I expected to be charged $96, but instead, I was charged $128!
For the last five days, my video has been stuck loading. After three hours, it wouldn’t generate a script, so I tried a different prompt. The script finally generated, but the video quality was terrible. It felt like a waste of my free trial and my money. I’ve tried various prompts: one that only needed two minutes generated a video, but it was horrible. The other prompt I was excited about, which needed fifteen minutes, is still loading and failing to create anything.
I have reached out to their customer support and talked to six different people, but nobody has helped me. I’ve sent several screenshots to show my issues, but I still haven’t gotten any assistance. It’s clear to me that InVideo is not delivering on its promises. I want my money back because I haven’t received a usable product at all.
This has been a really disappointing experience, and it feels like a scam. I wouldn’t recommend using InVideo to anyone

10 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Judith,

We appreciate you taking the time to share your feedback, and we’d like to address your concerns.

Firstly, we do not offer free trials but instead provide free and paid plans. The $96 you mentioned corresponds to our yearly plan, which totals $1152 annually. Regarding your experience with customer support, we noticed that you had multiple chats open simultaneously, often connecting with the same agent on different conversations.

After reviewing your account, it appears that your generative credits were extensively used, which aligns with our refund policy. As such, a full refund isn’t possible in this case. Additionally, the inability to create further animated videos likely stems from the complete depletion of generative credits on your account.

We understand this experience has been frustrating, and we’re here to help you better navigate the platform to maximize its features. Please don’t hesitate to reach out if you’d like further assistance.

Rated 4 out of 5 stars

Great for the Creative Process

The features available with the free version are limited, which ultimately results in a video that you likely wouldn't want to post right to social media. However, I found that it worked great to help me brainstorm ideas, write scripts, storyboard concepts, get an idea of what angles to film, and much more. It does a good job of listening to your prompt and giving you relevant content. You can make countless edits, add transitions, upload your own clips, and more. The whole process of typing a prompt and getting a video is relatively quick and painless. I don't think I would use it enough to pay for the premium version, but it seems like the experience would be even better with the paid features. Overall, it is a well designed tool that is easy to use and does a good job of drafting videos.

15 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Abbie,

Thank you for your thoughtful feedback! It's great to hear that you found the tool helpful for brainstorming and planning your creative projects. We appreciate your detailed insights and are glad you enjoyed the user-friendly interface and content generation process.

Rated 1 out of 5 stars

Purely a scam

Purely a scam. Every click they charge the money. Useless. Just a day it 52 usd. Don't trust this. Also the AI video it generates utter useless. Poorly trained models seems to be

15 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Vasan,

We regret to hear about your experience. It appears there might be some confusion regarding the usage of generative credits, which are clearly outlined in our pricing and FAQ.

We’re here to help clarify this further or address any other concerns you have and would request you to speak with us through chat directly.

Rated 5 out of 5 stars

I am doing videos for my marketing…

I am doing videos for my marketing purposes, I tried your invideo ai, but found that it has a lot of limitation especially in trying to change the images. So, I subscribed to Studio as well and found that it is easier to use than most others available in the market. I have stop using the invideo ai. As I slowly learn how to use it through my experience, I have found it to becoming more useful.

15 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Robert,

Thank you for sharing your experience. It's great to hear that you've found Studio easier to use and increasingly valuable as you become more familiar with it.

Rated 1 out of 5 stars

Invideo became SUCH A SCHLEPP TO USE!!

Invideo USE TO BE such a great program! Until someone thought it might benefit their coding portfolio to do an update. Since the last upgrade a while ago, Invideo became SUCH A SCHLEPP to use!

I'm just doing a short 38sec video. I've been struggling since this morning. First the generated script duplicates EVERY SENTENCE. Then, it ignores my instructions to rectify, 2x 3x 4x in a row.

Then I upload media. Then it ignores the media. Then I rectify that, and other issues occur.

I have a personal monthly subscription, and have convinced the company to subscribe to an annual membership.

This WILL BE THE LAST MONTH in my personal capacity, that I'm using InVideo. I will also advice the company NOT TO RENEW, and I will seek alternatives, and always advice our clients, whom I've referred to InVideo for the past 12 months (without even getting paid commission) that there are much better alternatives.

14 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Andre,

We're sorry to hear about the challenges you’ve faced and would assist with these issues and investigate further to improve your experience. However, we don’t see any chat conversation opened from your account seeking help.

We’d love the opportunity to check this for you—please reach out to our support team so we can look into these concerns promptly.

Rated 5 out of 5 stars

support wasnt an Ai bot

best experience talking with support, i really appreciated not talking to an Ai bot. - thank you

11 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Lu,

Thank you for your kind feedback! We're delighted to hear you appreciated the support experience. Our team is always here to help. 😊

Rated 1 out of 5 stars

Fraudlent, misleading, unusable videos

Fraudlent, misleading scam. I foolishly signed up for Pro. Results were terrible and the worst part is they keep asking you to add more credits or upgrade to fix and make the video "usable". Even with upgrading and adding credits it wasnt...so this is just funnel with a carrot at each step getting you to pay more and more and more without ANY results. Even after a laborious process to refund they still charged me for USAGE. For what? creating a few experiments that did not even work? Litterally 3!

9 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Veritas,

Thank you for your feedback. We’d like to clarify how our generative credit system works. On the Pro plan, you are allocated a set number of credits, with each video’s duration determining the credits used. For instance, a 1-minute video requires 60 credits, while a 2-minute video requires 120 credits.

If your credits run out, a paywall may appear offering additional credits as an option—this is entirely voluntary. You can also choose to create videos using stock media without utilizing generative credits.

We’re sorry to hear about your experience and would be happy to investigate further if you faced specific issues with the results. Our goal is to ensure our users have a productive experience with the platform.

Rated 5 out of 5 stars

Perhaps it is not smart because of my…

Perhaps it is not smart because of my competition, but I would / like to give 5 stars for in video (io).
When you know how it works, you can do a lot.
Not all functions are there but, it is 100% valuable for the $$ >
Thanks software people !!

1 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Anton,

Thank you for sharing your experience and rating invideo so highly! We're delighted to hear that you’ve found great value in our platform and that it helps you achieve your goals. Your kind words inspire us to keep improving and delivering the best for our users.

Happy creating!

Rated 5 out of 5 stars

Great product, Invideo Studio

Great product, outstanding customer service!

1 January 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi,

Thank you for your kind words! We're thrilled to know you're enjoying the product and our customer service. Your support means a lot to us!

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