Invigor Medical Reviews 1,785

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and thoughtful approach, making interactions pleasant and efficient. Many people highlight the outstanding customer service, noting that the team is prompt, attentive, and dedicated to meeting individual health needs. However, some customers also mentioned issues with order processing and product delivery, with a few experiencing significant delays in receiving their shipments. There were also occasional concerns about product formulation changes and unexpected charges, which led to dissatisfaction for a small number of people.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Service

People report positive experiences with service. Customers frequently praise the kindness, thoughtfulness,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays, with... See more

Product

Reviewers highlight ambiguous aspects of the product. Some customers report positive experiences, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My overall experience with Invigor Medical has been decent. Maddy is the person that made it better. She is very helpful. She answered all my questions, addressed my concerns, and worked diligently to... See more

Rated 5 out of 5 stars

Brooklyn does a fantastic job proactively reaching out at time when it's most convenient, and when supplies are low. She turns a resupply chore on my list into a task that's done before I know it. I c... See more

Rated 5 out of 5 stars

Always 5 stars. Invigor treats its customers/clients like no other company. They know customer service. I have had the pleasure of working with Brooklyn for nearly 2 years. Shes like a trusted friend... See more

Rated 5 out of 5 stars

Everyone as Invigor has been so helpful and insightful and providing me the attention and care as a patient to meet my health needs. Specifically, Brooklyn has been the best at making sure all my need... See more

Company replied


Company details

  1. Clinic

About Invigor Medical

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

CAMILLE

I have often interacted with Camille using the Invigor Chat function. She has always been very knowledgeable and most helpful. She makes a special effort to follow-up with other Invigor team members on questions that I may have regarding the proper use of medications.

19 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're delighted to hear about your positive experience with Camille; she exemplifies our commitment to providing knowledgeable and helpful service. Invigor Medical Team.

Rated 1 out of 5 stars

The meds are ineffective since you…

The meds are ineffective since you changed pharmacies

14 February 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical


We're sorry to hear about your experience and would like to assist you further. Please feel free to reach out to our toll-free number 1-888-966-4854 during our office hours of Monday through Friday from 6-5. Invigor Medical Team.


Rated 5 out of 5 stars

Awesome communication

Spoke with representative about ‘status’ display issues on my account. My status had moved from ‘Consultation’ to ‘ Prescription’ after I was approved for program, however later when I accessed my account again, the status reverted back to ‘Consultation’. The representative couldn’t determine why but confirmed with Pharmacy, my prescription is there. She’s writing up a ticket for IT to check into this glitch. I’ve nothing but great things to say about the chat agents… the 2 I’ve had were both awesome!! Very pleasant, professional, knowledgeable and patient. They answered all my questions and handled my concerns.

12 March 2024
Unprompted review
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Reply from Invigor Medical

We're glad to hear that our representatives provided you with awesome assistance, being pleasant, professional, knowledgeable, and patient in handling your concerns; thank you for sharing your positive experience with us! Invigor Medical Team.

Rated 5 out of 5 stars

JESSA was really helpful

JESSA was really helpful

12 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're delighted to hear that Jessa provided you with helpful assistance; thank you for sharing your positive experience with us! Invigor Medical Team.

Rated 5 out of 5 stars

Jessa was extremely helpful and…

Jessa was extremely helpful and friendly, she answered all my questions promptly and offered me great solutions. I look forward to interacting with Invigor Medical in the future

12 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're thrilled to hear that Jessa provided you with extremely helpful and friendly service, promptly answering your questions and offering great solutions; we appreciate your feedback and look forward to serving you in the future! Invigor Medical Team.

Rated 1 out of 5 stars

Not receiving 30 day supplies for a 30 day medication

I've been ordering Sermorelin for the past 4 months. I receive a month supply of it but not enough syringes and alcohol pads for the whole month. Courtney Patterson-Manfredi is a terrible provider because she keeps prescribing less than enough supplies to last a month in order to even to even take the medication. I'll probably be cancelling. No provider has even reached out to me to see how my use of this drug is working out for me. I've seen no results yet and, at this point, not even sure if I'm actually receiving real Sermorelin..... For $374.00 a month?!?!?

***update on 04/02/24. Still having the same issues. Invigor will not allow me to switch providers. I will be cancelling moving forward. Please get your Sermorelin somewhere else!!

7 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're truly sorry to hear about your experience, and we understand the importance of having adequate supplies with your medication. We'll promptly address your concerns and ensure that your future orders meet your needs. Your satisfaction and well-being are our top priorities, and we appreciate your feedback as it helps us improve our services.
Invigor Medical Team.

Rated 5 out of 5 stars

Thanks to Jessa

Thanks to Jessa for quickly assisting me with ordering online. I wasn’t able to but she provided the contact number and times I can call to order over the phone.

7 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're glad to hear that Jessa could assist you quickly and provide alternative ordering options; thank you for sharing your positive experience with us! Invigor Medical Team.

Rated 5 out of 5 stars

Jane was terrific and very helpful with…

Jane was terrific and very helpful with my order inquiry.

7 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're delighted to hear that Jane provided terrific and helpful assistance with your order inquiry; thank you for sharing your positive experience with us! Invigor Medical Team.

Rated 5 out of 5 stars

Excellence!!!!

Every time I have to have an interaction with any company, I hold my breath. Not with Invigor. I had to change my subscription today and true to form, Courtney was all over it. Got it done for me immediately even with a special request. Yes, they are a little more expensive than some of the other Telemed companies but their customer service is so worth it! Thank you again Courtney!

6 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're thrilled to hear that Courtney provided you with excellent service and efficiently handled your subscription change with a special request; thank you for recognizing the value of our customer service! Invigor Medical Team.

Rated 5 out of 5 stars

Jane was super informative and put my…

Jane was super informative and put my worries to rest

6 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're delighted to hear that Jane provided informative assistance and alleviated your worries; thank you for sharing your positive experience with us! Invigor Medical Team.

Rated 5 out of 5 stars

Jessa is awesome.

Jessa is always helpful and very knowledgeable.
Thank you!!

6 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We greatly appreciate your kind words and are thrilled to hear that Jessa consistently provides helpful and knowledgeable assistance; thank you for your continued support! Invigor Medical Team.

Rated 5 out of 5 stars

Jessa was very helpful in answering all…

Jessa was very helpful in answering all my questions quickly! Realtime!

6 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're thrilled to hear that Jessa provided quick and helpful assistance in answering all your questions in real-time; thank you for sharing your positive experience with us! Invigor Medical Team.

Rated 5 out of 5 stars

Great customer service

Great customer service

18 January 2024
Invigor Medical logo

Reply from Invigor Medical

We're thrilled to hear that you had a great experience with our customer service team; thank you for your feedback! Invigor Medical Team

Rated 5 out of 5 stars

Before I placed my order I had a…

Before I placed my order I had a question and called the customer service line and spoke to a live person which was nice. I do not recall his name however he was kind and helpful. I placed my order and had another question. This time I used the chat feature on the website which was easy to use and I got a quick response from Jane who was very kind and helpful and was able to get me the information I needed.

I will re-review once I receive the medication and update with time frames from order to consultation and meds received. So far I am happy with the customer service.

5 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're delighted to hear about your positive experiences with our customer service team, both over the phone and through the website chat feature; thank you for sharing, and we look forward to serving you throughout your journey with us! Invigor Medical Team.

Rated 5 out of 5 stars

Jessa was great

Jessa was great. Very professional and very attentive.

4 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're thrilled to hear that Jessa provided you with professional and attentive service; thank you for sharing your experience with us! Invigor Medical Team.

Rated 5 out of 5 stars

The chat was excellent Enzo really…

The chat was excellent Enzo really helped me

3 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're thrilled to hear that Enzo provided excellent support during your chat experience! Invigor Medical Team.

Rated 5 out of 5 stars

Invigor is Best Practices

I began using Invigor on Dec. 8th, 2023. My experience during this past 3 months has been very positive. They never fail to follow through. The Dr. calls are very helpful and professional. I switched to Invigor after using another company for only one month, and they made the switch seamless for me. I would not hesitate to recommend Invigor to anyone.

2 March 2024
Invigor Medical logo

Reply from Invigor Medical

We're thrilled to hear about your positive experience with us over the past three months and are delighted to have made your transition seamless; thank you for your recommendation! Invigor Medical Team.

Rated 5 out of 5 stars

The chat was very helpful

1 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're glad to hear that our chat support was helpful for you! Invigor Medical Team.




Rated 5 out of 5 stars

Thank You Jane

Thank You Jane, for the excellent service and answering all my questions

1 March 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for acknowledging Jane's excellent service and for allowing us the opportunity to assist you with your questions! Invigor Medical Team.

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