invisiblebraces4u Reviews 

Had a very good experience! Everything explained to me step by step by Cristina which made understanding the whole process so much easier! From start to end someone is always there to guide! Definitely would recommend!

very easy and simple procedure to go through, staff were very helpful and kind! would definitely recommend

I had an online consultation with Invisible Braces 4 U and spoke with Troy. He was very knowledgeable, professional and gave me a clear insight into the treatment options and packages available.

The pricing seems very competitive compared to other dental clinics I have looked into, and Troy took the time to explain the next steps properly. I’m now planning to attend the clinic for my scan and feel much more confident about the process.

Great first impression so far thank you, Troy.

My friends have used Invisblebraces4you and only heard good things, Joshua explained everything so clearly, not using tough jargon and went ahead booked the consultation within couple of mins, splendid service ⭐️⭐️⭐️⭐️⭐️

Troy was very informative and told me everything I needed to know about my journey with Invisalign, I am excited to get started. He also asked me if I had any questions and answered all that I asked.

My experience has been amazing, friendly Cristina Chandrakant. Would always recommend

Had my first consultation very easy and kind people , explained everything in detail and great prices

Went into my consultation at IB4U Bow feeling anxious and skeptical but walked out of there absolutely gleaming with excitement!!
The service was so smooth and professional. Every member of staff was so friendly and efficient.
Amelia was an absolute gem, answering my million questions with so much patience. I’m so glad I went for it and can’t wait to start my journey to a better smile!

I had a great initial appointment with Harley. He was very friendly and explained everything clearly to me. I felt really comfortable and didn’t feel pressured at all. I’m really looking forward to my Invisalign journey😊. Thank you!!

Easy to book consultation. Friendly helpful staff. Easy to communicate and explained everything in detail.

Incredibly happy with how everything has been
With all communication every person I have dealt with, they have all been professional, precise, caring and very informative.

Troy was an amazing treatment coordinator. He listened and answered to my enquiry with full detail. Will 100% recommend.

professional service by incredible staff - Cristina
can’t thank enough from the start to finish experience

It was very easy and smooth. Explanation was given well and an appointment for in person consultation was made.

I had such a great appointment with the team in Leeds. Decided to turn to them after my own dentist’s costs were creeping up and couldn’t believe how straightforward the process was. The initial consultation was so efficient, the staff were friendly and answered all my questions, and I was in and out within an hour. Looking forward to being fitted next!

Video consultation went smoothly. Currently booked in for one of their London branches to begin my journey.

Josh was very nice to speak to and it was super easy to book an in person appointment!!

Unfortunately I have to concur with what another reviewer has said. They are phenomenal with their social media campaign. Great first appointment. But this is where the great journey ends. Once you pay or enter into the agreement, the service stops. Waiting for the aligners to be manufactured and delivered is not unreasonable. What is unreasonable is the lack of communication and a clear time frame on receiving the aligners. They say 3-4 weeks. But if you ask for a more clear date once that initial period is coming to an end, there’s zero communication. They will repeat the line it’s being manufactured. Multiple calls, an email and an instagram message. All unanswered. Apologies, they auto responded to a instagram message with “hey lovely, can you please provide your details
So we can look into this for you”. I replied almost instantly. Radio silence! There are better providers out there. This company has been a colossal waste of time. I would urge to proceed with caution. Their social media presence is so strong but the actual service falls very short. It’s unfortunate to have to say this. I very much went back and forth on whether I should say anything. But it’s important people make an informed decision when considering a service as sensitive as this.

Had a very smooth and easy consultation, with the staff being very friendly and informative.

I rarely leave negative reviews, but I feel it’s necessary after my experience the last few weeks.

When I lost my aligner, I contacted the company immediately and explained the situation. I was told to attend the practice the following day to prevent any further tooth movement and avoid needing additional aligners. I booked a day off work based on this advice.

On the day of my appointment, I received a text saying it had been cancelled, with no explanation and no further communication. I later discovered that the practice was actually closed that day, meaning my appointment was never going to happen. This should have been identified before I was asked to take time off work and travel.

Knowing the importance of getting a replacement quickly before the weekend, I spent over six hours trying to get through by phone, sent numerous emails, and even contacted the company via Instagram. Despite all of this, I received virtually no meaningful communication.

Eventually, I was contacted on WhatsApp by Faith from customer services. After asking me to explain the issue, I was unexpectedly blocked, leaving me even more confused and frustrated.

I was then put in touch with Ellie, the Leeds manager, who confirmed that replacement aligners had been sent. I appreciated her help, but I still had to chase repeatedly for updates because no tracking information was ever provided. The aligners have since been lost in transit. While I appreciate that the courier issue itself may not have been the company’s fault, I should never have had to spend over a week chasing for basic updates.

I was later contacted by the Head of Complaints from a withheld number. She appeared to have no knowledge that Faith and Ellie had already been dealing with my case and suggested a completely different solution, explaining that too much time had passed for me to continue wearing those aligners. She assured me someone would call immediately to arrange a new appointment, and I was genuinely grateful that things finally seemed to be moving forward.

Unfortunately, that promised call never came. It has now been a week, and because the call came from a withheld number, I have had no way of contacting her directly.

This entire experience has been one of poor communication, disorganisation, and a complete lack of coordination between departments. I have spent countless hours chasing updates, taken unnecessary time off work, travelled based on incorrect information, and ultimately lost 14 weeks of treatment because of failures that were completely outside of my control. As a result, my teeth have moved back, and I have wasted a significant amount of money on treatment that has effectively been undone.

Throughout the process I have remained patient and understanding, but I feel badly let down. A simple apology or small gesture of goodwill does not reflect the stress, inconvenience, financial loss, and impact this has had on both my treatment and my confidence.

I cannot recommend InvisibleBraces4You, leeds branch based on my experience.