invisiblebraces4u Reviews 

I went for my first Invisalign appointment and had an amazing experience at ib4u Dalston. Everything was explained to me so clearly by Mahfuz who really took the time to make sure I was confident and happy with everything. Dr Tasneem was also so knowledgeable and lovely and I am so glad I chose this company and branch to start my Invisalign journey. 💞

Very simply explained by Troy- professional staff and seamless method of explaining to customers. Had a variety of options for location and dates. 👍😇

Terrible customer experience

They are unresponsive. They have not ordered my aligners and no one reached out but they have charged me a direct debit and were planning on charging me without informing me that the aligners have not been ordered and they were just never going to order them.
Take your money elsewhere, this is terrible and they never pick up and refuse to help resolve this over the phone.

Initial consultations are great but too many issues along the way. Currently waiting to reschedule an appointment but it's been a week with no response to 4 emails.

Was very informative and took his time to answer all my questions. I booked in for the scans.

I had a really positive experience with my online Invisalign consultation. The process was smooth, professional, and very convenient. Everything was explained clearly, including the treatment plan, expected results, and costs, which made the whole experience feel straightforward and reassuring.

Harley was friendly, professional, and made the consultation feel personal even though it was online. I came away feeling confident and informed about the Invisalign treatment.

Would definitely recommend to anyone considering Invisalign and looking for a convenient and professional consultation experience.

A warm welcome the beginning from the receptionist to the end saying goodbye after committing to my 12 month Invisalign plan! These practitioners were helpful and understanding. I felt comfortable and very well looked after ! :)

I had such a lovely experience from start to finish with the Invisalign team. Everyone was so welcoming, professional and informative, and they really made me feel comfortable throughout the whole process.

The treatment coordinator and dentist both took the time to explain everything clearly, answer all of my questions and make sure I felt confident moving forward with my treatment plan. I never felt rushed or pressured at any point.

What stood out to me most was how friendly and genuine the team were. They were also really kind and engaging with my son, which made the experience even more comfortable for me as a mum.

I’m so excited to start my Invisalign journey and I’m genuinely happy I chose this clinic. Thank you again for the amazing service, care and professionalism — I would definitely recommend to anyone considering Invisalign treatment!

Had a great experience at the Bow branch of Invisible Braces with Negaad. She was so welcoming, explained the whole Invisalign process clearly, and talked me through all the package options. Super helpful and friendly throughout — highly recommend! Jzk

My treatment coordinator Yasmin was extremely helpful and provided me with excellent service, she was patient with my questions and my concerns and treated me with amazing service.

Josh was very informative and was able to help me get booked in. Answered my questions and was clear in helping me understand the next steps

James explained the whole process really quickly! Made the whole process super simple and easy to understand

Quick easy and informative, Jamie was very helpful

Had my initial booking process consultation with the treatment Coordinators staff Jamie and Harry, both very lovely, informative and reassuring in helping me in my Invisalign journey. I got all the right information and they understood my goals and ensured the experience was tailored to me. Highly recommend and can’t wait to start.

Very welcoming and professional initial consultation. Everything was explained clearly, including the different treatment options available. I felt comfortable asking questions and left feeling confident about the next steps in my teeth straightening journey

Jamie Mcdonnell was my treatment coordinator

​The service at this practice started out great but has completely deteriorated. Throughout my Invisalign treatment, I had to constantly chase them just to get appointments booked correctly. Now that treatment is "finished," it has been a total nightmare.
​I paid for my clear retainers, but they were sent to the wrong branch on the other side of town. I requested a transfer to Acton, and nearly a month later, I am still waiting. The attitude from the team has been entirely dismissive and uncaring. When you spend this much money on your teeth, you expect a basic level of competence and customer service.

Brilliant service provided especially from Mandy’s Rahman provided a good insight on my whole treatment and the potential outcomes making me confident in proceeding my treatment with this company and Dr Gemma’s professionalism further increased my confidence in this treatment plan

At my first appointment, I had an X-ray and was advised that the Lite package was recommended for me. I was encouraged to sign a waiver to bypass the 2-week cooling-off period so that treatment could begin as soon as possible. I agreed, signed the waiver, and took out the 0% finance option.
Shortly afterwards, I received a message asking me to come in to start treatment. However, when I arrived, I had another X-ray and was informed that treatment could not begin due to inflammation in my gums. Questionable!
Fast forward over two months and three appointments later — including multiple X-rays — no treatment plan had actually started. I was then informed that a large periapical cyst had been identified. Despite this, I was told they could alter the treatment plan so that the tooth with the cyst would not be moved during orthodontic treatment.
I made it very clear that I was not willing to proceed with this revised plan, as addressing the cyst was far more important than straightening my teeth. After a lengthy discussion in which I repeatedly told two members of staff “no,” my treatment was finally cancelled.
I was assured that the two payments already taken would be refunded and that the finance agreement would also be cancelled. Despite this, money is still being requested from my account, which is now negatively affecting my credit score.
From start to finish, this company has caused serious concern. To make matters worse, I later received the following statement from them:
“We are very sorry to see you go; however, following your assessment, a large periapical cyst was identified, and unfortunately this means we are unable to proceed with orthodontic treatment at this stage. Your oral health and safety must always come first, and it is important that this is appropriately managed before any orthodontic treatment can be considered.”
This directly contradicts what I was told in person, as they initially wanted to continue treatment around the affected tooth. I refused.

Very friendly staff with a low cost that produces highly satisfactory results

First I would like to give a big thank you to Dr Aliyah. Who helped me start my journey. She was so warm yet professional and made me feel comfortable especially as I was so paranoid from past experiences. Also, thank you Dr Ramen, he was great as well. They both were so informative and took their time with letting me know everything I needed to know and more.

If you are thinking about starting your journey. Start with invisiblebraces4u!

Everything went smooth and easy!