Invision Technology Reviews 

1,330
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, reliable engineering, and sturdy design of the monitor arms and television wall brackets. People also emphasize the outstanding customer service, noting that support staff members are extremely polite, responsive, and quick to replace missing parts. Some reviewers were not happy with minor product limitations, mentioning that monitors can shake slightly during typing or that older televisions are occasionally incompatible with the mounting hardware. Despite these occasional challenges, consumers remain deeply impressed by the extraordinary dedication of the team and the long-term reliability of the products.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, frequently praising quick response... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting team members who replied quickly,... See more

Service

Customers had positive experiences with service, frequently expressing deep satisfaction with the prompt and... See more

Quality

People report positive experiences with quality, highlighting that the TV mounts and brackets are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This TV wall bracket is superb. Low profile when retracted, very well engineered and sturdy when expanded, fixings supplied give a very secure hold to the wall, and to the rear of the TV. It’s a two m... See more

Company replied

Rated 5 out of 5 stars

I contacted Invision Technology to help me figure out installing a 65in TV on their wall bracket which had suited very well for a 50in TV. They were quick to help me find a solution after I’d send the... See more

Company replied

Rated 5 out of 5 stars

Absolutely the best customer service I have ever experienced; and as I am 78 years old that's saying something. I bought my TV wall mount around 4 years ago and still they are prepared to provide te... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the MX400 dual monitor arm for my two 32" curved monitors. Unfortunately, the geometry didn't quite work for my specific setup, and I realized this after the 30-day Amazon retur... See more

Company replied


Company details

  1. Appliance shop

Written by the company

At Invision our philosophy is very simple – Expertly engineered products alongside world class customer support. Every mount, monitor arm and TV stand is put through its paces by our excellent product development team and tested extensively until it hits our store. Our products are made for strength, durability and style and our excellent product reviews mean that you can be safe in the knowledge that your screen is in safe hands with Invision.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,330)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Fixing screws for a different TV supplied when contacted to fix larger TV to bracket.

Bought a TV bracket a few years ago from Invision and want to adapt it to a different sized TV. Contacted them to offer to purchase the required screws and bolts. They quickly responded saying they were putting a ‘fixing set’ in the post that arrived within a few days.How refreshing it is to receive excellent customer service just by contacting them via their website.
TV bracket is sturdy too and so recommend their products.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Genuinely world class customer support.

I contacted Invision with a question about the monitor arm I purchased, within a day I got a very nice reply back from Victoria explaining everything I wanted to know about the arm, and with an attached online manual. It turns out the lower part of my monitor arm was potentially defective, and they more than happily insisted on replacing it even when I suggested it may have been user error and I was okay with trying to fix it myself. I honestly have seldom had a better customer support experience anywhere. If in any situation ever I or someone I know needs a monitor arm, I'll be coming back to Invision.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent TV bracket

Use Invision hdtv-dxl heavy duty tv bracket for more than a year. It hold my 65” tv with long sound bar hanging under tv. The bracket is rock sturdy and reliable. Just moving home, definitely will keep use this in new place. BTW, their customer service are super user friendly and very responsive.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent heavy-duty TV wall mount

The quality of the product, the range of kit included in the box and the clarity of the instructions made this an excellent purchase. They've thought of everything. The magnetic spirit level included in the box now has a place in my toolbox.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Product (PC monitor stand…

Fantastic Product (PC monitor stand dual). I have had many stands over the years but this one is solid, high quality, easy to assemble and sits perfectly. I would highly recommend these products compared to common cheaper alternatives. There is simply no comparison.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

I contacted Invision Technology to ask…

I contacted Invision Technology to ask about spares for a part of their TV wall mount that my son had mislaid. They informed me that they didn't have a spares dept. as such but if i let them know what i needed, they'd send it out to me.
I received the mounting plate and fixings alomost return of post, this was over and above what i expected.
I've bought 5 of their mounts for myself and members of the family and wouldn't use any other type as the cost/quality is excellent.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Ecellent Company to deal with

I needed help with an older Invision bracket after purchasing a new model.
The response to my questions and the helpful advice was immediate and I was even offered a fitting kit in order that I was then able the reuse the older unit.
Service like this, sad to say, is all too rare these days.
Wonderful old fashioned way to run a business, thanks.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

If only all companies were so helpful!

When I had an issue, of my own making, with my new monitor arm Invision's support went above and beyond. Immediately they dispatched a replacement part I needed, free of charge. I couldn't be more impressed. Excellent company to deal with.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Small issue on product and rectified immediately with no hassle. Overall very high quality product. Wish more companies were like Invision.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

TV Bracket

prompt delivery plus you could actually speak to someone at the end of a phone and not endless emails back and forth

23 August 2024
Rated 1 out of 5 stars

Used item send instead of new

When you buy a new item it should be new, they sent me opened and somehow used one but the package was complete. To me, it's still usable and I didn't mind to keep the item but they offered me only "free return". Thanks you! I save my time and environment but it's not cool to pay full price for " second chance" item!

Update: I really can't remember this case anymore, but I remember I was looking for a middle ground solution. However, I got rally arrogant answer from your customer support and finally decided to follow up this with Amazon itself!

30 August 2024
Unprompted review
Invision Technology logo

Reply from Invision Technology

Hi Amir,

Thanks so much for updating your review.

Since your purchase was with Amazon, I'm so happy to hear they finally took responsibility for and resolved your issue. From the correspondence with Anne, I've been unable to locate any arrogant messages. It appears she was very informative and more than willing to assist & try to solve the issue on Amazon's behalf.

Regardless of where our products are purchased, we would always prefer for you to be 100% happy and I genuinely regret that you've opted to not respond to our emails, or continue to work with us.

Kind regards,

Victoria
Invision Customer Care

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