Invitation Homes Reviews 9,120

DO NOT RENT A HOME FROM THIS COMPANY. THERE USE MAFIA TYPE TACTICS TO SCARE RENTERS. THEY EXTORT MONEY FROM RENTERS. THEY BLACK MAIL YOU INTO PAYING UNFAIR AND UNDISCLOSED FEE. STAY MILLLION MILES AWAY FROM INVITATION HOMES. WORST OF THE WORST.

I would give zero stars if I could. I currently live in an Invitation Home, and I cannot wait for this lease to be up. I will NEVER intentionally rent a home from them again. This has been the worst experience ever. It has been one problem after another. From a refrigerator issue that has never been fixed, after 8 visits. I was told since the refrigerator works it's not necessary that the other options on the refrigerator work. Every month I am being charged for renters' insurance that I have had for 3 days after moving in. I have provided the paperwork about 5 times and still can't get a refund, still being charged and no one to speak to that will help. I have submitted the paperwork with all information that was outlined, then I was told it was rejected because Invitation Homes was not listed as Interested Party but they were, so I resubmitted showing them that they were listed, then it was rejected because the address for Invitation Homes was not correct although it's what's on the instructions given, then it was rejected again and I was asked to put a different address, changed that and they have rejected again stating that address is not correct. I told them I was coming person to bring the paperwork, and they told me it would not be accepted because that wasn't how paperwork could be submitted. They charged me for a letter from the HOA for lawn service that I received right after moving in. I was told that they waive 1 fee a year and asked if I wanted this waived. I said yes, because I don't plan to get any more letters. The wiring is completely off. Things in the living room control plugs in my bedroom closet. Living room controls front and middle hallway. This has definitely taught me what to look for when I move. I was told when I posted another review that they would look into this and contact me. I never heard anything. I have been here since March 31, 2025. There have been 2 great people that have come to fix things, and one is Garon. I have been here 6 1/2 months and can't wait to get out.
This house looked great on the surface but definitely wasn't move in ready.

I want to take a moment to sincerely update my previous review of Invitation Homes to reflect how everything has since been resolved. After months of frustration and escalating issues, Invitation Homes truly stepped up, honored their commitments, and went above and beyond to make things right.

Not only were all of the repairs and outstanding issues completed, but the company also reimbursed us for the increase in utility bills and took into account the financial and emotional hardship that this situation caused. Their willingness to take responsibility and ensure that my home is safe, comfortable, and fully functional again speaks volumes about their dedication to improving the resident experience.

A special thank you to Pebblestone Group, who took the time to inspect every inch of our home and handled every repair with professionalism and care. To Mr. Joseph Phillips, the Invitation Homes technician who has been nothing short of phenomenal — his work ethic, honesty, and skill set the standard for what true service looks like. I also want to recognize Natasha for her professionalism, compassion, and follow-through throughout this entire process.

Everyone involved went above and beyond to make sure my family was taken care of, and I’m genuinely grateful for that. It’s clear that Invitation Homes is making a conscious effort to improve how they handle maintenance and customer care, and I can confidently say they delivered on their promises.

Thank you again to everyone who played a role in turning this around — it’s made all the difference

Invitation homes is THE worst! If I could give negative stars, I absolutely would! Getting a human on the phone is near impossible, and when you manage to speak to someone they are unhelpful. One agent today told me 'I'm going to be honest, you're going to get the run around on this issue.' Our fridge has gone out on multiple occasions and they've sent someone to 'fix' it instead of replace it...and it went out again a few weeks later. Our water heater leaked and left extensive damage to the drywall, and they've sent 5 different vendors out to bid on it, and three weeks later have not resolved anything...and are trying to send more vendors! Meanwhile, we're worried about mold, and are having to take off work and reschedule appointments because they are cheap and dont want to accept one of the bids already received! I don't care how perfect the house is, STAY CLEAR of this company at all costs!! You will get the run around on every maintenence issue, and they try to blame every problem on residents so they can charge more. There's a reason there was a class action lawsuit against them. Renter BEWARE!

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I can’t begin to express how frustrating my experience has been trying to find a home through Invitation Homes. It became very clear that profiling takes place during the application process for certain properties. Because I use a Section 8 voucher, the leasing specialist, Mary Fornili, repeatedly told me that every property I was interested in did not meet their guidelines, while steering me toward lower-quality neighborhoods.

What made this even more frustrating is that the information she provided often didn’t align with the company’s own application and holding guidelines. I tried to transfer my application to three different properties, but each time I was told the HOA process would take 30 days—while Invitation Homes requires applicants to take possession within 21 days. This policy makes no sense if homes with lengthy HOA timelines are still listed as available.

As a mother of three, it truly breaks my heart to feel singled out and treated differently simply because I receive housing assistance. Throughout the process, I felt no empathy or support from Mary Fornili, only barriers that made it clear I wasn’t being given the same opportunities as others.

STAY AWAY FROM THEM - DON'T RENT WITH INVITATIONS HOMES. You will Regret it dont fet fool with pricing model they use you will PAY MORE once they add a charge on their portal they will never give a credit there's team are all Pakistan Virtual People. The Property Manager they just as bad as them I dont even know how someone can work for this company and they feel they are just doing their job this company is a monopoly they dont care about you they get you with 40 smart package a month for ring that cost $60. they make you buy the internet from them. you end up over $1,500 just between does to fees yearly on top of that the charge you $9.95 for a filter that never gets deliver that's anohter $120 a year for nothing. the are just extracting profit to a point is extortion you put a maintnace request be ready to wait WEEKS I pay this company over 45K in the last two year and will never rent from them they are give me a house for $500 a month I rather pay someone else

Kim De La Rosa was the person managing all the communications with my lease. Since NOV 2023.

Invitation Homes recently scheduled a "confirmed" a maintenance appointment to enter my home without my knowledge. I happened to check my emais the night before and learned about this appointment. Of course without knowledge of this appointment I would not have taken the four hours off work to be home. This is the 2nd time Invitation Homes has created a "confirm" appointment for me without my knowledge. A $75 fee was added to my account for "not taking off work". I have spoken with and emailed maintenance on numerous occasions regarding this erroneous fee. Still the company refuses to credit my account.

0 stars. I will not reside in a property managed by this company ever again. There are numerous fees that accumulate, making it quite challenging to stay ahead. The customer service is lacking, and there is a pest fee despite the fact that we are required to implement our own pest control plan and spray. Additionally, air filters are not provided free of charge; one must purchase and replace them independently. Oh! Make sure to provide them with proof of rental insurance on time, or else they might charge you for their own and won't refund you later. I could elaborate further. The rent is simply exorbitant given the lack of amenities and dog crap you'll encounter.

I came home on 9/3/25 and was met with a strong gas smell in my house. Had to call the gas company. They came out and shut the gas off. I was told it was carbon monoxide and gas in the house by the worker. The fumes were so strong and my kids had been home all day after school but my oldest son and daughter had been there all day in danger inhaling these dangerous fumes. The carbon monoxide detectors didn't even go off to at least warn my kids of the danger. The worker informed me that the hot water heater was patched up with tape which was the issue. He states that there was no way it should have been patched up with tape because it's unsafe. I called invitation homes that night for them to come out the following morning to come and fix the issue. Spoke with one of the property managers and was told that the issue would be fixed the following day. We all went to the ER to get checked out. My oldest son has been sleeping out on the couch heart rate was over 140 beats per minute and was given IV fluids. My kids are so scared and traumatized behind the whole ordeal. I don't even feel safe in my own home anymore. There's also mold coming out of the vents which I put in a work order a company came out to look and still haven't been back yet to clean it. Fast forward to Tuesday 9/8/25 still no hot water or gas in the home for us to take a hot shower or cook dinner for my children. Not to mention the maintenance worke came out to check the carbon monoxide detectors and tells me the reason they didn't go off because there wasn't any batterie. I just moved into this house March 4 2025 how did the house pass inspection??? After emai and phone calls not one person
from management has returned my calls. Come on this could have been FATAL FOR ME AND MY FAMILY.

Why people can be sooo cruelty this people they don't do maintenance and they don't do anything they only worry about the s:::: rent i.told the freaking manager and invitation homes in Altamonte spring I am caretaker telling the. The my patient is really sick in ICU threatening life and the late fee I can pay the next month and they send me a message now they can not do the payment for the next month have to be this month and surrender the premises what the u talking about for 134 are u people hungry or what they charge the poor mAn so extra fee for stuffhe don't even need please people so u have a better tomorrow work with the people and stop worrying about money and another thing u can be here now and y don't know what happen.next.time ok u have very bad reviews u don't even have good reviews And the owner o.ceo o the company don't care please people don't right me back because u never do

Customer service non existent could never get a hold of my account manager. Never returned my calls or voicemail. Paid money to leave early. They stated that doesn't count as rent. Asking for more money to pay rent. Even though they got the money. Most likely going broke because they got sued for 48 million from the FTC. Stay away.

Air conditioning has been out for days! Too hot for anyone to sleep, with young kids that attend school. No one can sleep. No one can give me an answer as to when it'll be fixed! This is terrible, its like renting from a slumlord!

If I could leave 0 stars I would. Invitation homes violated my tenant rights by not providing me with running cold water for 27 days in my kitchen. I had no running cold water just scalding hot water after a pipe broke in my kitchen it took 27 days to get the issue fixed and when I asked for compensation they said after investigating because there was water I would NOT be eligible for compensation. After not being able to use an essential part of my home due to NO RUNNING COLD WATER LIKE NOTHING COMING OUT OF THE FOUcet WHEn COLD WATER IS TURNED ON for 27 days!!! missed work about 9 times (loss of wages) for the useless maintenance visits. This company DOES NOT care about their tenants. STAY AWAY!!!

Invitation Homes is extremely unprofessional and unresponsive when dealing with resident concerns. At our walk-through, we were promised various concerns would be addressed before the lease started (e.g., infestation of cockroaches, water-damaged thresholds, and unbelievable filth throughout the house). The lease had to be changed due to the concerns not being taken care of. When we moved in, the concerns were still not addressed. It has been over two weeks since the lease began and these concerns still persist. I have reached out to various offices and managers with no urgency in their responses. I even contacted the corporate office and sent an email with pictures outlining our concerns in which I received no response. If I could give a worse review, I would.

Warning: Avoid Invitation Homes at All Cost!

My experience with this company has been extremely frustrating. They consistently find ways to overcharge tenants each month.

For three months, they refused to repair a damaged stove in the rental property. The home was also infested with roaches inside the walls, forcing me to spend money on hotels while still paying rent and covering extermination costs.

I have endured 11 months of ongoing problems, without a single month free of issues. Based on this experience, I strongly advise others to stay away from this company.

If i could give zero stars I would. Horrible company. Non responsive. Impossible to reach them. They dont call back. State that they have an after hours emergency number but when you call with an emergency maintenance request they say they have no such thing, leaving you hanging. Charge you for things out of your control. Unprofessional, rude, no customer service skills. Do no recommend renting here

They made me pay for my own locksmith to get into the mailbox months after moving in after they continuously told me that they're sending someone out to get me the keys. I was then LIED to about getting reimbursed for the locksmith. They sent a tech out who didnt know what they were doing previously and cause massive damage to the lock causing me to pay hundreds for their mistake. DO NOT WORK WITH THESE PEOPLE. You wont get mail for months, you'll have to pay hundreds in fees to get access to your mail, and they'll constantly lie to you about work being done.

My experience with Invitation Homes has been disappointing. Before move-in, my amenity pass request was delayed with excuses, and I was even told to use public amenities instead. The home itself wasn’t fully prepared—walls needed repainting, the yard was unkept, and I had to handle or re-request maintenance for basic issues.

For the rent charged, I expected better service and preparation. I’ll finish my lease but won’t be renewing.

Our refrigerator stopped working and it has taken over a week to get a replacement. We are out a significant amount of money due because of it. No sense of urgency on Invitation Homes’ part. Completely unacceptable and I will tell everyone I can to never rent from this company. Your renters are your customers and the lack of customer experience is mind blowing.

I cannot begin to tell you how much I despise this company. I rented with them in Charlotte, NC, for nearly a year and couldn't believe the level of incompetence I had to deal with on a monthly basis. The day I moved in, I was surprised to find that the house was absolutely trashed, with the majority of the appliances broken and unusable. The place was then unlivable for a solid three weeks before they bothered to get anyone out to fix the 16 issues that I needed fixed in order to live there comfortably. Every month after that there was an issue of some sort that I had to call them about. I'm not talking about normal renting issues, like things breaking. I'm talking about the fact that they double charged me for my gas bill, or forgot to refund the double charges, or charged me for a home owners association charge that was invalid, or the fact that they continued to market for my home after I had started renting with them (this caused multiple people to come to my door with the right code to get in to try and see the house). Even things that just happen when you rent a home, like the AC breaking, were a misery to deal with. It took them nearly two weeks to get out to fix my AC in mid-July. Over and over and over again I had to deal with Invitation Homes, who were constantly trying to transfer me to other departments or just straight up wouldn't help me with my issues, saying that they weren't responsible for their mistakes. Finally, I had enough and moved out early. I just had to get out of there to get away from them. When I expressed my discontent, I was assured that I would not have to pay the early move-out fee. Now, a month after I have moved out, I have received a bill of over $3,000 for the move-out fee. When I called them to get this rectified, I was severely condescended to and honestly treated like complete trash by their employee, Justin Archie, and told that they would to nothing to fix their latest "mistake." Now I am having to contest the bill, which they are promising to send to collections, so that my credit is not negatively impacted. DO NOT RENT FROM THESE PEOPLE!!!! They will jerk you around endlessly and will never honor their promises. For your piece of mind and your bank account balance, choose literally anyone else.