Invitation Homes Reviews 9,112

I’d like to provide positive feedback for Janice. She is consistently attentive, responsive, and genuinely caring. She listens carefully and ensures concerns are addressed clearly and promptly. Her level of attentiveness truly makes a difference in the customer experience.

I am appalled by the aggressive and threatening nature of Invitation Homes’ communication. After being a consistent resident for over 10 years, I received an email this morning with the subject line "Pay Rent or Surrender Possession of Property."

While I am currently late on my rent, the decision to lead with "pay or move out" language as the very first point of contact—without a single prior phone call, courtesy email, is an egregious failure in customer service. For a company to treat a decade-long resident with such cold, automated hostility is unacceptable.

This approach lacks any sense of professional compliance or standard notification hierarchy. To jump straight to legal threats and "surrender of possession" verbiage borders on harassment and shows a complete lack of regard for the "good faith" relationship that should exist after 10 years of residency. Management needs to immediately re-evaluate their notification protocols, as leading with legal ultimatums rather than standard outreach is a predatory way to treat loyal tenants.
As of 6:46 pm, today, Thursday, April 9, 2026, no one from Invitation Homes has reached out to me.
Payment submitted this morning and no one from Invitation homes has reached out to me

Diana Franklin in the Tampa Bay provided outstanding service providing me with the requested lease information for homes within our HOA community. Her response was thorough, very timely and very helpful.

DINERRO WAS GREAT ! It shows that he cares about the work he's doing !

Got charge for a AC repair that wasn't my fault. My dogs were inside when the incident happened. They dont messed with the AC. We've been at this rental since october of last year and never did they messed with the wiring. We live in an area that critters are present. My AC was on at night and the next morning I notice that the air was still blowing and was not cold. I let my dogs out and check the AC unit since its near my window and didn't hear the AC kick on. Thats when I notice the wiring was damaged. I called for maintenance and was fixed in a couple days. Whats unfair is that this isnt our fault because like I said my dogs were in at night. Now im stuck with a bill that will be on top of rent and utilities. Also I wish they would separate the utilities to be included into the rent each month so its not hard the 1st of month. Usually utilities are due separately on a different day of the month. But we as renters are forced to pay on the 1st and have to delay other payments and sometimes daily expenses such as food. Not having a great experience with this company so far unfortunately. They denied my request to waive the fee. I recommend you rent somewhere else, where they are flexible with payments and fees.

UPDATE: Nothing improved. They still charging me for something I had nothing to do with. You would think that they would work with me somehow but no. As far as payments they dont have a plan. They want you to pay the full amount on their portal. For example say i want to pay half my rent mid month to ease the stress. You have no options. Times are hard but what can u expect from a business who just wants to make money and not be understanding. I can gripe but eventually there will no resolution.

Dinerro Smith was professional, not only resolved the issue I contacted about but also fixed a light fixture that was not intact.

Invitation Homes got us into our dream home with a private swimming pool in a pet friendly fenced yard with a two car garage and a four car port in a plush California neighborhood. The best of it is that they treat you like a homeowner without the fear of fixing anything major. Just submitting our repairs in IH App get our maintenance needs resolved swiftly. We hope to live here forever.

Jaime did an amazing job installing the blinds and getting the carpenter bee situation sorted out. Very thorough and detailed.

I’ve been renting with Invitation Homes for over five years now, and my experience has been consistently positive. The homes are well-maintained, and any time I’ve needed assistance, their team has been responsive and professional.

Recently, I had an issue with my toilet, and John from the maintenance team came out right away and fixed it quickly and efficiently. It’s reassuring to know that when something goes wrong, it’s handled promptly without hassle.

Overall, I have no complaints and truly appreciate the reliable service and support I’ve received throughout my time as a resident. I would definitely recommend Invitation Homes to others looking for a dependable rental experience.

A guy that does the the home orientations , go by the name German Lopez , is a perv , he spoke to my young niece at my sisters home and made advances knowing she is 17 . Don’t trust him in your home .tell your employees to control themselves around teen girls

Invitation homes came in and bought our property from a different management company while my husband and I resided in the house. They are extremely unorganized and unavailable to handle important issues. With additional fees added to our lease, and issues with my name not even being on the lease, there's always an issue. It seems like they outsource their call centers. We just had a gas leak that they sent someone out to look into. The technician ended up marking it complete but didn't check for a leak. After our gas bill was 10x the normal amount, we called and got an emergency work order put in for a technician to come back and check the gas levels. They said it would take 5 days to have someone come by. We called back and demanded they send a different company because we had smelled gas recently. We didn't hear back from them with any kind of resolution. My husband and I ended up calling Atmos Energy, who came within 30 minutes. They found a leak underground that could have blown at any time. The only person from Invitation Homes to call about this issue was Kristy Ware, a Customer Care Operations Manager. She provided sympathy, but we didn't receive any action from the maintenance team or our local property manager. This was an extremely dangerous situation that Invitation Homes is at fault for because of their oversight. By marking the previous work order complete and also not immediately sending out a technician, the outcome could have looked drastically different. Glad my husband and I took matters into our own hands. Now we're fighting with them on getting a credit for the outrageous gas bills. I DO NOT recommend renting with Invitation Homes. Save yourself the time and energy.

I just moved into this property and things that should've been completed before I even moved wasn't done. Everything's been covered up and left for the next tenant. I am not happy or satisfied with any of this. Then your threatened with being held responsible. I am disgusted to say the lease.

Dishonest Property Management. They asked if I would trim my tree from their property roofline. I naively agreed, trying to be a considerate neighbor. When I asked if they would do the same with a tree on their property touching my roofline they said no it was my responsibility. I called several times and was repeatedly told their management would contact me back. They never did. If I could give them zero stars I would.

Horrible experience! They take forever to send maintenance for anything but want their rent and fees asap. Waited till the pool was completely broken before sending anyone out. Then, when we finally decided to move, tried to sue US saying they didn't get a months notice when they took our keys early and took forever trying to negotiate a price for us to stay. They are a joke and you should save yourself the problems and rent with ANYONE else. No wonder they have lawsuits against them!

Good experience; PROBLEM SOLVED!
THANK YOU! 🙂

They continue to charge me fees for nothing. I cant wait to move from this house. I pray I never have to rent from this company again. I moved into the house with violations and now I am being charged for the house violations.

Denerro S. Has great customer service, fast service, and informative. Great service overall

The technician was thorough, knowledgeable and efficient. Very respectfully of the home and the surroundings. Very friendly, and answered any questions we had about the repair

Rentors beware of the seemingly great move in deals: Upon renewals expect rent to jump more than their standard market amounts of 4$%. Carefully inspect vent areas for fresh paint to mask damage. Everything maintenance ticket takes multiple trips of going back and forth with the technicians on the issue and get it fixed. Beware and read all the fine print of your repsonsibility, we've had to lay sod 4 times because they will not trim the tress (their responsibility) or add gutters to ensure the sod gets the right water and sunlight to grow. Mildew inside due to roof leaks they will not fix. Water out of sinks smells like sewer water and ew have to request and pay for water testing to ensure they aren't poisoning us. They've been sued already for similar issues and excessive fines. Just got a check from a lawsuit against them in the mail wasn't even aware of. They will add "fees" for HOA and vendors and the only notice you receive is to pay in 3 days or be evicted. Would never use them again in fact will be moving as soon as possible. (experiences has been adding up for 2 years.....unable to leave yet.)

Great service and overall communication to ensure satisfaction of customer.