All staff were very helpful, smiley,and encouraging, without being in any way "sales" people. Vast range of frames to choose from...with unusual colours/styles! Ordering and collection services ar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always, Iolla, is great. Staff, lovely, helpful, and the premesis, does, not feel, as if walking into a normal opticians, for your glasses, You, can try, on the frames, gorgeous, so different. And... See more
Company replied
This was my first experience visiting IOLLA . The moment I walked through the door of the Glasgow city centre store. I got the impression I had found the right place to purchase my new glasses. A beau... See more
Company replied
I've been an IOLLA customer for 8 years now and I wouldn't consider buying glasses elsewhere. I'm really happy with the quality, range, and design, the staff are always excellent and incredibly help... See more
Company replied
Company details
- #6 of 45 best companies in Glasses store
- #8 of 50 best companies in Sunglasses shop
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
Glasgow, United Kingdom
- 0141 334 9044
- help@iolla.com
- iolla.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent From the moment I walked in the staff…
From the moment I walked in the staff were so attentive. Listened to my requests. The service was excellent as were the staff and price. Very happy
29 June 2026
Always great service and happy to help…
Always great service and happy to help with any after service issues
26 June 2026
Tell me my glasses ready in 4 day…
Tell me my glasses ready in 4 day working and came ready in 2 weeks
29 June 2026
Reply from IOLLA
We're so sorry your glasses took longer than expected Michael! We do always aim to get all orders to our lovely customers within 12 working days so I am sorry to hear you were told the wrong information. I can see that our Customer Support Team have already reached out to apologise and offer a gesture of goodwill. We'd really love the opportunity to make you another pair of glasses in the future and show you we can do better next time
Staff and service fantastic!!
25 June 2026
Reply from IOLLA
Wow, this is so fantastic to hear Sheonagh! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Ordering online was so easy as IOLLA…
Ordering online was so easy as IOLLA had my prescription already. You can also have them posted if not able to get into store. Love the glasses and will definitely be ordering another pair soon. Thank you IOLLA.
11 July 2026
Unprompted review
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Carolyn! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Reply from IOLLA
Hey Dean, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Very good spec offering and friendly…
Very good spec offering and friendly service. Pleased with specs chosen.
11 May 2026
Reply from IOLLA
Hey, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Got very bored with wall to wall…
Got very bored with wall to wall designer badges stuck on frames & then offered at one off discounts so was pleased to see an alternative.
My experience is all positive - staff - designs I like - sensible understandable price - excellent varifocal lenses
26 June 2026
Reply from IOLLA
Hey Douglas, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Reply from IOLLA
Hey Francis, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Reply from IOLLA
Hey Joanna, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Very informative staff
Very informative staff, quick turnaround (even though my glasses were delayed) kept updated with no surprises
25 June 2026
Reply from IOLLA
Wow, this is so fantastic to hear! I’ll be sure to pass your kind words onto our team, I know they’ll be delighted.
Reply from IOLLA
Wow, this is so fantastic to hear Angus! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Ethical & local
I love an honest company and straightforward service! And they’re Scottish, no less.
25 June 2026
Reply from IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Gillian! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
The staff were very helpfull
The staff were very helpfull, the price was better than anywhere else.
24 June 2026
Reply from IOLLA
Hey Christine, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Disappointed
Long wait times were very disappointing, prices are not competitive and frames are not worth the extra effort needed to browse their stores after the opticians
24 June 2026
Reply from IOLLA
Hi Rebecca, we’ve looked into your order and we can see that it did take our full maximum delivery timescale of 12 working days. We usually hope to deliver our orders faster than our full delivery time but unfortunately in this case I can see the hand-dipped prescription gradient tint lenses took longer to perfect than we’d have liked. Our customer support team have reached out by email to learn more, and see if we can do anything to turn this around for you.
Very happy customer
Fabulous service they tracked down a frame that is no longer for sale for me and sent me my new glasses by post
24 June 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Brilliant
Brilliant, friendly service from the team at the Bruntsfield store in Edinburgh. Needed new glasses quickly and they delivered brilliantly. Would definitely recommend.
23 June 2026
Unprompted review
Reply from IOLLA
Hey Hazel, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Reply from IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
I love Iolla glasses!
I love Iolla glasses!
I have a small face and find it difficult to get nice specs at a reasonable price but not any more. I mentioned to the sales chap (Richmond store) that I had a small face and he produced a box full of different beautiful frames. I am now the proud owner of two pairs of specs that cost £85 each.
2 June 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Judy! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
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