Stopped by the St James Quarter store in Edinburgh as was passing by. Laura was an absolute star and helped me organise the fitting and ordering of my first pair of specs. Wanted to pay by Kla... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Loved the fact that when I entered the store staff approached me to acknowledge I was there then left me to browse, no hassle/sales chat. Amazing selection to choose from and crystal clear pricing sys... See more
Company replied
My glasses arrived a little later than expected but when I did receive them I was absolutely delighted and well worth the wait. The 'try on' feature was great and really helped me decide which/what t... See more
Range of frames was at first a little bit limited for my personal preference but soon found a pair I liked. Staff were super helpful and once I'd made the decision to order the process was really ea... See more
Company replied
Company details
- #5 of 43 best companies in Glasses store
- #5 of 50 best companies in Sunglasses shop
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
Glasgow, United Kingdom
- 0141 334 9044
- help@iolla.com
- iolla.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have never received my order
I have never received my order! The tracking keeps saying the same, that’s the order is leaving the UK. I placed my order March 21. Today is April 15, almost one month later, still have not received the order or Monday back! Very disappointing experience!
24 March 2026
Reply from IOLLA
We're so sorry to hear that your lovely glasses aren't with you yet! I can see that we posted them to you in Spain on the 24th of March. Your tracking information indicates that Correos were unable to deliver your package as the shipping address you provided was incorrect or incomplete.
A member of our Customer Support team will reach out to you shortly to see what we can do to resolve this for you
Easy online experience
Easy online experience, including virtual try on. Seemless ordering and quick delivery. Fantastic choice of styles. In person service is always friendly and helpful, too.
31 March 2026
Reply from IOLLA
Hey Claire, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
hassle free shopping
hassle free shopping
pick your frames
get measured
simple
will always use iolla
the whole family uses them too
27 March 2026
Unprompted review
Reply from IOLLA
Hey Robert, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Amazing customer service and…
Amazing customer service and professional and prompt service and delivery of glasses.. 🤩🤩🤩🤩🤩
9 February 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience June! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Amanda was great
Amanda was great. Very helpful and I am really happy with my new glasses
31 March 2026
Reply from IOLLA
Hey Simone, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
My third pair of glasses from Iolla
My third pair of glasses from Iolla! Always a welcoming and relaxed atmosphere in store, and ordering is smooth + quick. Will be back for a fourth and some sunglasses at some point
31 March 2026
Reply from IOLLA
Hey Heather, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Super friendly service
Super friendly service, helpful and pleasant experience all round purchasing sunglasses!
31 March 2026
Reply from IOLLA
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Delighted with glasses fitted well and…
Delighted with glasses fitted well and reassured no problem to go back if become loose.⭐️⭐️⭐️⭐️⭐️
31 March 2026
Reply from IOLLA
Hey Amanda, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Lovely glasses
Lovely glasses; excellent value. Had to wait a little while before I was served initially but that is ok - it shows they weren't rushing the person in front of me! I haven't used them for lenses (being filled by my usual optician as I have issued) so cannot comment on that part of the service. I don't think they have an inhouse optician.
30 March 2026
Reply from IOLLA
Hey Jan, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Reply from IOLLA
Wow, this is so fantastic to hear Keith! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
I have been a fan of Iolla for a few years but ……
I have been a huge fan of Iolla since it opened in Stockbridge but found the staff at Bruntsfield unhelpful when I wanted to place an order I needed glasses urgently so went straight to St James centre and placed the order .
15 March 2026
Reply from IOLLA
We're so sorry to hear you were disappointed in your experience in our Bruntsfield showroom Frances! A member of our Customer Support Team will reach out shortly to get a bit more information and see what we can do to help
Thoroughly recommend
The staff strike a good balance between being helpful and friendly and giving you space to just have a browse. The glasses are great and for my prescription quite cheap.
30 March 2026
Reply from IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Fantastic customer service from Hannah
Fantastic customer service from Hannah. Have been using Iolla for years and will continue to do so
13 April 2026
Unprompted review
Reply from IOLLA
Wow, this is so fantastic to hear Gregor! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Great selection of frames and great…
Great selection of frames and great service! Purchased two pairs of prescription glasses and will be back for more!
3 April 2026
Unprompted review
Reply from IOLLA
Hey Rachel, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Fantastic service from start to finish
Loved the fact that when I entered the store staff approached me to acknowledge I was there then left me to browse, no hassle/sales chat. Amazing selection to choose from and crystal clear pricing system, no hidden extras. Love the virtual try on too. Online ordering was smooth and glasses arrived quickly, perfect fit. Have recommended to others and already considering sunglasses order!
20 February 2026
Unprompted review
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Lesley! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Fabulous styles
Fabulous styles at a price you understand. The service is personal and honest, the friendly and informative team offer advice you can trust.
27 March 2026
Reply from IOLLA
Hey Louise, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Unusual choice of frames
Unusual choice of frames. Friendly ,knowledgeable staff, without a hard sell approach
27 March 2026
Reply from IOLLA
Hey Laura, thanks for leaving us this 5 star review! We hope to see you again soon.
Great products. Outstanding staff.
Iolla is a great business. They have affordable, stylish glasses and sunglasses and a very quick delivery service. What makes them 5 stars however is the friendly, enthused and capable staff. Outstanding.
20 September 2025
Reply from IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Such a straightforward process
Such a straightforward process. Visiting Glasgow. Popped in and was given attention straight away to explain how it worked. Given space and time to look around at all the fab choice of glasses. Chose frames and again taken care of so well. Have sunglasses to go with some of the frames. Little fold up ones.
Big thanks to Iolla staff. I love my glasses and I will return
27 March 2026
Reply from IOLLA
Hey Eileen, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Reply from IOLLA
Hey Trine, thanks for leaving us this 5 star review! We hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.