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ION8 Reviews 

2,600
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,122 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the excellent quality of the water bottles, noting the durable materials, vibrant colours, and practical features like one-handed opening. Buyers also mention that orders arrive quickly and safely, while the support staff handles any questions with remarkable promptness and care. Some people were dissatisfied with unexpected leaks occurring during daily use or school trips. A few reviewers also noted that bottle lids broke prematurely or printed designs began peeling off after just a few washes. Additionally, a handful of consumers experienced delays when trying to reach customer service through automated tools.

What people talk about most

Product

Customers had positive experiences with product, noting they are durable, stylish, and effective at keeping... See more

Quality

Users describe positive interactions with quality, noting that the bottles are well-made, durable, and... See more

Delivery service

People report positive experiences with delivery service, highlighting that parcels arrive quickly and... See more

Customer service

Consumers find customer service to be positive, frequently praising helpful support representatives who... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website is easy to use and items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are great water bottles. One of ours got damaged in a way we wouldn't have expected, from previous reviews, but Inah was excellent on customer support and sent a replacement out really quickly a... See more

Company replied

Rated 5 out of 5 stars

I’ve been using free sports bottles or reusing spring water bottles instead of spending money on decent bottles. …I suppose because of bad experiences in the past with leaks. However these bottles wh... See more

Company replied

Rated 5 out of 5 stars

I recently bought the insulated steel travel mug for myself and a kids stainless steel water bottle for my daughter. I also got a deal to get a 750ml water bottle free when you spend £30. Absolutely l... See more

Rated 5 out of 5 stars

Bought the kids water bottles with matching lunch bags. The bottles are great and the straws make them extremely easy to clean. There was a bit of loose stitching on one of the lunch bags, Inah fro... See more

Company replied


Company details

  1. #15 of 19 best companies in Glassware Shop
  2. #170 of 275 best companies in Fashion accessories shop
  3. #261 of 374 best companies in Gift shop
  4. #171 of 239 best companies in Homewares Shop
  5. #100 of 133 best companies in Sporting Goods Shop
  6. #9 of 13 best companies in Sports Accessories Wholesaler

About ION8

Written by the company

ION8 is a British drinkware brand based in Dundee. We make leak-proof water bottles, kids' bottles, travel mugs and flasks — designed so a bottle can go in a bag next to a laptop and stay where you put it. Every bottle in the range is leak-proof. It's the thing we design for first.

Primo — one bottle, three lids

ION8 Primo modular insulated water bottle range in multiple colours

Primo is designed to adapt. Every lid fits every Primo bottle, in every size — Urban for the commute, Revive for training, Roam for the outdoors. Change the lid, keep the bottle.

ION8 Primo Roam screw-top water bottle with silicone grip sleeve

Triple-wall vacuum insulation with an internal copper coating keeps drinks hot or cold for up to 10 hours, and the outside stays dry — no condensation on a desk or in a bag. Primo won a Red Dot Design Award in 2026. From £29.99, with lids sold separately at £12.99.

Discover Primo  ·  Primo lids

Official NBA and NFL bottles

Official NBA licensed leak-proof water bottle from ION8 in team colours

Officially licensed team bottles, built to the same standard as the rest of the range. Same leak-proof lid, same wide opening, in team colours.

ION8 Game Day Series official NFL licensed leak-proof water bottle

We also work with MotoGP and the British & Irish Lions.

NBA x ION8  ·  NFL x ION8

Bottles for school

ION8 leak-proof kids water bottle in Recyclon with space design, 350ml

Kids' bottles built for the bag they actually live in. Leak-proof, dishwasher safe, and a wide opening so they can be cleaned properly — not just rinsed. Sizes from 350ml.

ION8 insulated kids lunch bag with matching water bottle

Matching lunch bags and slings are available alongside the bottles.

Shop kids' bottles  ·  Lunch bags

Spare parts, not replacements

A worn seal shouldn't mean a new bottle. We stock replacement lids, seals, straws and filters for the current range. ION8 is certified carbon neutral across all operations, and holds a German Design Award and a King's Award.

Lids and seals  ·  Shop all bottles

What to know about ION8

Written by the company

Leak-proof across the whole range
Every ION8 bottle, mug and flask is leak-proof. It can go in a bag next to a laptop, a change of clothes or a packed lunch and stay where you put it. It's the thing we design for first.
Lids, seals and straws sold separately
A worn seal shouldn't mean a new bottle. We sell replacement lids, seals, straws and filters for the current range, so a bottle can be kept going rather than replaced.
Hot or cold for hours
Insulated ION8 bottles use triple-wall vacuum insulation with an internal copper coating. Drinks stay hot or cold for hours, and the outside stays dry — no condensation on a desk or in a bag.
Bottles for school and lunch bags
ION8 kids' bottles are built for the bag they actually live in. Leak-proof, dishwasher safe, and a wide opening so they can be cleaned properly. Matching lunch bags and slings are available too.
One bottle body, three lids
Primo is our modular range. Every lid fits every Primo bottle in every size, so a straw lid for the commute and a screw top for the weekend work on the same bottle. Lids are sold separately from £12.99.
Personalised and engraved
Bottles, travel mugs and flasks can be personalised with a name. These are made to order, so they can't be returned unless faulty.
Free UK delivery over £40
UK orders over £40 ship free on Royal Mail Tracked 48, with Tracked 24 available as an upgrade. Europe is free over £60, and the rest of the world over £70.
Designed in the UK
ION8 is a British drinkware brand based in Dundee. The Primo range won a Red Dot Design Award in 2026, and ION8 holds a German Design Award from 2024 and a King's Award from 2025.
Certified carbon neutral
ION8 is certified carbon neutral across all operations. Products are designed to be reused rather than replaced, which is why spare parts are stocked for the current range.
Buying from the US
US customers should order from ion8.com, which carries the core collection and ships domestically. The UK site ships internationally, but shipping costs apply.

30 days to change your mind

Start a return yourself, in a few clicks

ION8 makes leak-proof water bottles, kids' bottles, travel mugs and flasks in the UK. If something isn't right, you have 30 days from the day it arrives to send it back for a full refund — unused and in its original packaging.

Returns go through our online portal, so there's no waiting on a reply. If a bottle turns up faulty, we'll replace it even if it's been used. Return postage is yours to cover.

Read the full returns policy


Contact info

Spend £30, choose a free bottle

UK orders. Free UK delivery over £40 on Royal Mail Tracked 48.

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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Replied to 36% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,600)

1,126 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivered on time

Delivered on time, I bought the 720ltr urban bottle for long journeys in my car, and it fits perfect in the cup holder.
The build quality is really good, I'm going to be driving 260 miles in a few day's so hopefully will keep my drink cool for the whole journey.
P.s I ordered the 360ltr bottle today and arriving tomorrow, it's that good.

27 August 2026
Rated 2 out of 5 stars

Made in china- n

Bought as this was heavily advertised and oh so proud to be a British company and oh they go on and on about their factories and their production. Guess what… the sticker on the bottom of the bottle says Made in China. What a scam! Money wasted for the same toxic nonsense I could have bought much cheaper online

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Will never buy anything else

Standard delivery and the bottles arrived the next day (even with engraving)! The bottles are strong and beautiful and keep drinks cool for what seems like forever. Absolute quality - we will never buy anything else.

26 August 2026
Rated 5 out of 5 stars

Spring broke in the lid of the bottle

Spring broke in the lid of the bottle, meaning it would no longer open on its own. I contacted ion8 about this and they straight away sent out a new lid for free, even though I have had the bottle for around 1 year already.

26 August 2026
Rated 2 out of 5 stars

There is a small hole near the spout…

There is a small hole near the spout which water can leak from if you dont drink from the bottle whilst holding it in a certain position.
Otherwise feels sturdy and has a great selection of colours/designs.

25 August 2026
Rated 5 out of 5 stars

We’ve been using ION8 bottles for years…

We’ve been using ION8 bottles for years and they’ve never failed. Great product. Recently bought the flask and it arrived with some marks. Ellvee from customer service was absolutely brilliant and a new one arrived rapidly and with no fuss.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I kept seeing adverts about ion8

I kept seeing adverts about ion8 and they mentioned them on a daytime TV show (this morning). I was in two minds as they are quite expensive for a water bottle but I did give in and let the kids pick their own and i picked a bottle for myself as it was a free gift if you spent £30 and i ordered them they arrived quickly, packaged well. We will see how long they last and hopefully they will be exactly as described by the company and the reviews from people "leak proof" and "last a whole school year". Etc.

25 August 2026
Rated 3 out of 5 stars

Smaller than I thought :(

The bottles are no way near as big as I thought they would be unfortunately. Also they dont keep water as cold as i thought, so i thought for the price a little disapointing. despite this my children love the style and they will do nicely for school, hopefully keeping the bottle as cool as poss for the school day.

25 August 2026
Rated 5 out of 5 stars

Great after sales service

I bought 2 for holiday. Sadly I lost the seal inside the lid of 1. I contacted Ion8 for a replacement. After some confusion over which part, they sent me a replacement free of charge, not even charging me postage. I was in contact with Inah who was very helpful. Great after sales service

26 August 2026
Unprompted review
Rated 2 out of 5 stars

Got through 4 in one year ...

I've brought 4 of these bottles this year, the first two I brought were the metallic children's bottles. They are so dented that they've become unusable, and the robot has completely peeled off the one bottle. I then brought two more at the start of summer, this time the plastic ones. The decoration has already peeled off both of them. I have a plain plastic, which has lasted, but it seems the decoration and the metal aren't fit for kids water bottles that take a lot of impact and have to be cleaned regularly. Pros are, they don't leak and I love the fact that there are no straws.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Great products, fantastic customer support

Great products. These bottles have been instrumental in helping my ADHD brain increase my fluid intake.
Also Fantastic customer service. I was a muppet and didn’t follow the instructions and they were so kind to replace my broken bottle after a dishwasher mishap. Their Inah in particular was wonderful!

31 August 2026
Unprompted review

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