While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product, highlighting its quality and effectiveness in their daily routines, with some noting increased energy and overall wellness. The customer service is consistently described as exceptional, with people appreciating the fast, attentive, and helpful responses to their inquiries and issues. Reviewers also commend the company's quick response times and their willingness to resolve problems, often exceeding expectations by offering replacements or going to great lengths to assist. However, some customers also noted issues with product quality, such as bottles not charging, leaking, or having cheaply made parts, and a few received incorrect or incomplete orders. There were also concerns about the product's actual performance, with some not feeling a difference or questioning the hydrogen infusion claims.

What people talk about most

Product

Customers had positive experiences with the product, often praising its quality and effectiveness, with some... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the excellent product quality... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as top-notch,... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick and thorough... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service turned an otherwise difficult situation into a "fix" for my problem. One of the bottles I ordered wouldn't charge all the way for some reason. Things happen! The other bottle work... See more

Company replied

Rated 4 out of 5 stars

I really enjoy my bottle love the clean setting working out really well for me. The only thing I would add is the instructions are a bit vague. I have a hard time understanding the straw aspect of it,... See more

Rated 4 out of 5 stars

My husband and I both got the Atom ion water bottle and both have different results. I am not as constipated anymore, and my husband‘s joints feel better. We will definitely keep using it. It has been... See more

Rated 4 out of 5 stars

I have been waiting for my replacement bottle since 10/10/2025. As of today I have not received it. Your shipping usually is suppose to take 3-7 Business days. The tracking # shows a label was just m... See more


Company details

  1. Bottled water supplier
  2. Health and beauty shop

Written by the company

Discover the future of hydration with ionBottles®, the top-rated hydrogen water bottle in the U.S. Our innovative design features a unique, patent-pending electrolytic film that infuses water with positive ions, enhancing the molecular hydrogen content. This advanced technology offers a multitude of health benefits, including powerful anti-inflammatory properties, a boost in antioxidants, and the enhancement of natural energy production through ATP in the body. Experience the difference with ionBottles® and elevate your hydration to new heights.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

695 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Ion Bottle has been great for me…

The Ion Bottle has been great for me and I have definitely noticed the difference. I needed some assistance from Franz and he made my process quick and seamless. Very helpful guy from a great company.

19 August 2024
Unprompted review
Rated 3 out of 5 stars

This was our first experience…

This was our first experience purchasing hydrogen ion bottles and we chose Ion Bottles. We bought 2, one for myself and the other for my spouse. We were pretty enamored by them and spread the word quickly to our friends and family. I could see the benefits of reduced inflammation and my spouse's gut health has improved. After about 3 months one of the bases stopped working. It wouldn't charge.
Going through the process to get a warranty replacement was extremely frustrating. Eventually, we received our replacement. We then resumed using the bottles as we had been, and for another 4 months, they were great. That's when another base stopped working. It's the same problem as before. We didn't mark either base to know which one was the defective base. However, based on some wear and tear we assumed it was the remaining one from the original order. This time, working with customer service to replace it was much easier.
We are hoping this is the last time we will need to replace an Ion Bottle.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Courteous and prompt service

Support from the customer service team was exemplary. Franz clearly communicated steps of the process and followed through with each one. Difficulties were resolved within 3 business days.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Great product - Good service

I have been using The Atom Bottle for a month now and am very pleased with its effects—results I believe could not have been achieved with a less powerful hydrogen generator.

When the first bottle I received was broken during transport, Ionbottles provided excellent customer service. They allowed me to explain the situation and promptly sent me a fully functional replacement.

Since then, I’ve been a happy user of this health device, and it has become something I look forward to using every day.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Best Purchase Ever!

I cannot express how much I love IonBottles! I bought the pitcher and a bottle, I use them everyday, as does my husband and now my brother and his wife as well. These should be in every household. I promise these will have a healthy impact on your life - stick with it and you will notice a difference in the way you feel.

25 July 2024
Unprompted review
Rated 4 out of 5 stars

This is the second ION Bottle I have…

This is the second ION Bottle I have purchased. This one was for my son who has acid reflux. My first purchase has helped me in many ways… gut health has completely changed for the better. Chronic inflammation has improved and I am healthier using mine for 6 months: I have no complaints just wish the bottle was bigger!!! Thank you for a great innovation!

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing products & service!

I have been using ionbottle products for about a year now and the quality is wonderful! My customer service experience has always been wonderful as well!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I accidentally used the wrong shipping address when placing an order, I reached out by email and the problem was resolved quickly and easily. I am excited to get my new water bottle! Thank you!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Franz is great !

Franz is great ! He listened to the minor issues I had and addressed them properly and professionally. I love my ion bottle and use it every day. Will always recommend the products.

22 July 2024
Unprompted review
ionbottles.com logo

Reply from ionbottles.com

Thank you for acknowledging Franz! I'll let him know about your review. :)

Rated 5 out of 5 stars

AMAZING Customer Support Team

I had a minor issue with the Original Hydrogen Water Bottle. Within an hour of noting the issue in my original review, much to my surprise, I was contacted by Franz B. offering to help! He was very helpful in troubleshooting the problem and ultimately resolving the issue. This company has earned my trust.

23 July 2024
Unprompted review
ionbottles.com logo

Reply from ionbottles.com

Thank you so much, Rod!

Rated 5 out of 5 stars

I got all the help I needed swiftly

I got all the help I needed! The customer service has been great. I appreciate all the time and effort put in to help assist me with the issue I was having with my lid not sealing properly.

26 July 2024
Unprompted review
ionbottles.com logo

Reply from ionbottles.com

Thanks for the kind words, Jerad! 😊 Happy to help!

Rated 5 out of 5 stars

Great product, even better support and service

Within the first two weeks of receiving my IonBottle Pro, I began to notice a significant improvement in my overall gut health. After the first month, I found that I was able to concentrate and think more clearly when working. A problem developed with the charging of the IonBottle Pro, but when the issue couldn't be resolved they sent out a brand one and I'm enjoying all of the health benefits of hydrogen water once again. This is a great product and an even better company. Highly recommend!

26 July 2024
Unprompted review
ionbottles.com logo

Reply from ionbottles.com

Thank youuuu so much! 🥰

Rated 5 out of 5 stars

Replacement Bottle

Franz was very helpful and honored the company by standing behind the product. 2nd one I've purchased and happy to get a replacement for broken one. Thanks

18 July 2024
Unprompted review
ionbottles.com logo

Reply from ionbottles.com

Thanks! I'll let Franz know about your review. :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look